Bluefin Japanese Steakhouse & Sushi

Reviews 4

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Natalie H

Went there in May, was pretty good. Went there tonight for my boyfriends birthday, he picked the place out two weeks ago because thats what sounded good to him, so thats when I made the reservation, two weeks ago for today at 6:30pm. We arrived at 6:25, and told the hostess we had a reservation for 6:30. She said okay Ill get you seated as soon as possible. There was a group of about 11 or 12 that got in right in front of us and were seated at the Hibachi where we were supposed to be eating as well. 20 minutes go by and no table, not even starting us on drinks. My boyfriends mom asked if the table would be ready soon and the hostess said yes about 15 minutes, we were frustrated because we had already waited a long time after our reservation was scheduled for. Then its about 7:10 and still no table. My boyfriends parents asked yet again and the hostess pretended she didnt hear us twice. Then finally the hostess informed us that it would be 10 more minutes even though she said itd be 15 mins over 20 minutes ago. We then asked to speak to a manager and they were very hesitant saying there was no manager. Finally they got the owner and we spoke to him and he explained to us that there was only one chef on staff (eventhough there were three reservations booked at the same time, because that makes sense, NOT) and that the reservation with 12 people right in front of us booked their reservation late and showed up to their reservation late. Why is that our fault though? Why should we be punished for them showing up late and us showing up on time for something special that I booked two weeks ago? Why even have reservations if you will not honor them? (We did in fact ask the owner this). My recommendation to anyone is to make the reservation an hour before you actually want to eat and not show up til then because you wont be sitting down til then anyways. Also, after we left and decided this was ridiculous, you would think the someone would have offered a free appetizer or a reschedule for a guaranteed time or something but no. Got ready really fast after work and drove there for nothing. Really disappointed and extremely frustrated.

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Michelle Singer

Very disappointed. Although weve never experienced so many issues here before, I dont think well come back. 1. While waiting for the rest of our party, I noticed the floor by the bar area was very sticky. I mentioned this to the hostess, who said, "Oh, thats just all of the grease from the hibachis." I dont think so, and yuck! 2. We had to ask twice for extra lemon and twice for water refills. 3. The soup was lukewarm. 4. We all had to cut up the lettuce in our salads in order to be able to eat it. 5. Our chef was new and did not do any of the usual fun performances (i.e onion volcano, flipping shrimp to us, etc.). My 11 year old, who chose this restaurant for her special birthday dinner, watched the chef performances at other tables and asked sadly why our chef didnt do any of that. 6. My 9 year old doesnt like hibachi, so she ordered two appetizers, spring rolls and asparagus. I requested that they be served with our dinner. Her spring rolls were served right after our salad, and I had to ask about the asparagus after the rest of us got all of our meal. The waitress checked, and said, "Oh, it will be ready shortly." So I assume someone forgot it. 7. Our chef mixed up our order twice. 8. Our chef undercooked the scallops and overcooked the steak. 9. We were there to celebrate my 11 year olds birthday. I mentioned this to our waitress when we sat down, who said happy birthday to her. At the end of our meal, the table across from us was also celebrating a birthday, and they received singing and dessert. I asked our waitress if that was done for all birthdays (wondering why we werent offered this), and she said, "Oh yes, do you want us to do that for your daughter?" Obviously! I had told you when you came to the table originally with the hope that you guys did something for birthdays! 10. Then, to my surprise, I was billed for the dessert! This is despite the way that the waitress phrased it, and the fact that she never told me that there would be a cost. I would have done it anyway, just to make it special for my daughter, but I hate being charged for something without being told first.

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Elissa Hebert

I have been working here for about 2 1/2 years and have to say it is has been a pleasure working here! I thought it would be nice to talk about some of these reviews and help anyone out if they have questions! Hopefully these help! Unfortunately, our website is not up to date and we have lost contact with the owner of the site. We are in the process of creating a new website with an updated menu to help with the frustrations. We do apologize for the inconveniences!! Another thing I would love to add is our birthday discount is UP to 50% off, what this means is, if you bring in a party, for example you bring 3 guests with you, you will get 30% off your meal, if you all order adult hibachi meals. Kids do not count. Our birthday package (which includes fried ice cream and the server team singing happy birthday in Japanese) cost is $6.00. ID must be provided for any age group ( birth certificates or drivers licenses works fine) to prove it is the actual day of your birthday, unfortunately we cant use the honor system anymore, my apologies. Another thing Id love to explain is seating. I totally understand it is a pain to sit next to strangers on the hibachi side! If you want your own table you can request to sit alone with your party at a separate table, your hostess/waitress will give you a quote on time for when a chef will be out to cook for you! The reason why hostess seat you with another party is to allow you to recieve your meal faster, by opening another table, you will have to "wait in line" for a chef to be able to join your table and cook for you!(: we always try to get food out as quick as possible and we do understand at times it takes longer than it should and I do apologize for that! Hopefully that helps with seating! If anyone has any other questions or concerns, it is always great to read reviews so we know what we need to work on! Feel free to call in at any time to ask questions and to let us know how we are doing! Thank you -Elissa (:

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Rod Duhaime

The Blue Fin is going downhill. I went there tonight 8/15/2013with my girlfiend and ate on the sushi side. We waited a couple minutes for the table to get cleaned. The hostess went back and told the busser to come out and clean it but meanwhile the two waitresses were leaning on the back wall. (poor management) We watched the hibachi chef for a minute do his thing. He did not engage any of the people in conversation and only did the volcano bit. (total lack of interest) The menus are bad and hard to read. We went there the past couple moths twice and were told the same thing. They were out of surf clam for clam rolls, no tempura desserts, no ginger ice cream, (again poor management) Myary ordered an avocado salad. It came out with no dressing. I asked the girl where is ws and she asked the chef and he said it does not have dressing. I had her bring me the menu and plain as day it says house dressing. I showed the chef myself and he was like ohh and ignored it. Does not know the menu or care if he knows how to make stuff. The food was tasty but you know it is a concern if everybody is like I dont care, especially serving you raw fish. You have to wonder are they paying attention to temperatures and freshness of ingredients. Our waitress Skyler, was really brain dead. She did not come round to refill drinks. I had to ask another waitress that came over to steal our soy sauce because she did not realize our food had not been served. Then even after I asked her if it was 20% off sushi night she rang it up full price. (poor service is indicative of poor management) I dont recommend you go unless they have a sign under new management out front.