Yotsuba Japanese Restaurant

Reviews 4

AL

Alyssa Eatchel

One star is one star too many! I have never been treated so poorly at a restaurant in my life. The "best parts of our visit" were that the floors were sticky, I was brought out a dirty fork and the soy sauce had something floating in it. At the end of the meal, I asked our waitress to speak to the manager because she wouldnt accept the DoubleTake deals we had purchased. She sent another employee to our table.. Who was NOT the manager. When the manager finally got around to coming over she didnt remedy the situation, rather she asked if my friends and I could "read English" because it clearly stated on our deal "one per table." Even though we were paying seperately and spent more money in addition to the voucher amount. She went on and on that we should have told them up front about the voucher and that they would have accepted it that way. (There is no verbage to indicate this requirement in the fine print.) She blatantly said she didnt really care if we thought their service was rude and terrible. She mumbled about us under her breath to her employees and shouted across the room that we were stupid. She took too long running our credit cards, which made me nervous that maybe they were trying to take down our account information. When I finally found her she accused me of using the coupon already and that I was lying. SHE WAS USING THE WRONG VOUCHER! She never took mine because she walked away from the table insulting us and forgot it. She then ran my card for more than 10 times the amount stated on my reciept and didnt notice until I demanded they refund the money and charge the correct amount. Im still waiting for the refund and there are 3 charges on my account from Yotsuba. The owner needs to be made aware of the unprofessional and insulting manager they have on staff. Perhaps the manager should find a position more suited to her skill set, she couldnt manage anything well during the time we were there. This all took place on a Monday night. . .I would hate to see the restaurant on a busy night. If they ever do get more than 3 tables at once, that is.

HA

Hayne Kim

Well today was by far the WORST restaurant customer service Ive ever encountered in all my years of frequenting restaurants as a self-described foodie. Got a Groupon for $25, with $40 worth of food. First time using a Groupon. Read the fine print regarding tax, which is not included in your $40. Okay, fine. Got to the cashier desk where I assume she was the owner or at least a service manager and wrote out the tip as $2, based on the $25 I paid for the Groupon. Owner lady, first of all, legit squinted/glared at me as I presented the Groupon. If youre not a fan of customers using a Groupon then... dont put it up? Really, this seems like common sense. So anyhow I signed for the extra $2.37 tax and gave her the receipt, prepared to leave the premises but she started talking to me. She proceeded to exclaim, very loudly, Youre ONLY tipping two dollars? Ive never had an establishment comment on the amount that I was tipping, only on asking whether the service was alright and if there was an issue. She did NOT start out with this, she really put us on the spot when she then continued to lambaste us for the tip. "You should be paying a $6 tip for the $40 worth of food you ate today. And youre only tipping two dollars?" ... At this point, I was kinda wishing I had not even tipped a single dollar to this restaurant. I get that, after reading the fine print, youre supposed to tip based on the total dollar worth of food, not what you paid for the Groupon, But again, instead of explaining that to us, she treated us like we were walking out on the food without even paying. This is my 4th and most definitely last time I will ever be eating at Yotsuba. The last time I ate here, we ate $50 worth of food and tipped $8. Will be spending my hard-earned food at a tastier sushi spot (my go-to is out in Novi and it will be worth the gas alone for the service) and somewhere that treats its paying customers better than common criminals.

AU

Austin Szelkowski

My wife and I visit Yotsuba about once every other month or so. We like the variety and quality of sushi. Think of it as mid-grade sushi. Its far better tasting than "Hardware Sushi" on Packard, and its in a different class then the prepackaged sushi you might buy at a convenience store - and yet - weve both had better. The atmosphere feels authentically Japanese, though not overly so (not what Id call a Japanese Steakhouse and NO live performances). Expect to wait up to 20 minutes if you go at a peak time, especially on a Friday or big Groupon special day. TIP: Even when its really busy, you can usually ask to sit at the bar with little to no wait. Also, it can get a little loud if you get seated next to a large family, for example. Families do frequent the restaurant, but the clientele is mixed. Most of the time, it feels a little more "adult oriented" than something like a Red Robin - where it can sometimes feel like you stepped into a 7 year olds birthday party (which you may have!). :) Several vegetarian and vegan options are available, but be sure to ask for any sauce on the side or not at all if youre vegan. Most topping sauces are not vegan. The wait staff is friendly and helpful, but dont expect 5 star service. Normally, the average diner will be satisfied with the wait staff, but they may "forget you" if you sit at the bar. Ive had to flag someone down a couple times in that situation. Bare that in mind if you choose to sit at the bar. In all, its a pleasant place to dine and a great low-cost date night choice. I expect youll visit more than once.

A

A Private User

I will preface this by saying that we are very laid back and rarely feel compelled to complain about a service. We will say the sushi was very good and reasonably priced. We showed up around 7:30 to a packed house. Understandably, it took about 20 minutes to get seated. The following hour and a half we waited and waited for our sushi. We had 10 rolls and 2 came out, then one 20 min. later. We waited a full half hour until the remainder of our sushi came out. Basic needs were not cared for while we waited or did a waiter ever stop by to update us on the status of our food. As stated earlier, the food was excellent. Seeing that we had close to 2 hours invested in a Monday night dinner, we asked for a box and our check which never came through our meal. We had to ask again to someone else who eventually brought the check. Sent the check back with a credit card and again asked for a box. The bottom line is we waited and waited and by the time we were leaving after 9 pm, the restaurant was no longer busy. We asked to speak with the manager who offered us a ton of excuses about why her job was very difficult and they couldnt get food out. I expect to wait for sushi in a busy restaurant, but not 2 hours and never an explanation or apologies for a very long wait. The manager handled it very poorly with excuses and asking us what we expected instead of apologizing and ensuring that we return. We walked out with the lady talking about us to the staff as we were walking by. Very bad experience. We will not be back.