Address: | 12818 Shank Farm Way, Hagerstown, MD 21742, USA |
Phone: | +1 240-707-6333 |
Site: | fajitagrande.com |
Rating: | 4.4 |
Working: | 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–10PM 11AM–10PM 11AM–9PM |
RA
Rachel Myers
We gave Fajita Grande a last chance tonight and will not be returning. The food is good so we keep giving it another chance but the service is horrible. We arrived this evening around 5 pm and were one of few tables. The waitress was very frazzled and never asked our drink order. We ordered our meal and drinks at the same time and waited a very long time to receive the drinks. At this point another table was seated behind us with a different wait staff and they had already received their drinks. After ordering we were told our food would be out in 15-20 minutes - we thought great because we had a 2 year old with us. 48 minutes later our daughter became too antsy to remain at the table without any food. They came out and told us they were waiting on the kids cheese dip to be made - weird but okay. We continued to wait and watched the two tables around us that arrived way after us already eating their food. My husband took our daughter to the car because she was too antsy to sit anymore. I asked another waiter to find our waitress. She did not come over quickly and when she did she seemed shocked to find me irritated. I asked for our food to be packaged to go and for the check. There was no apology. I continued to wait - there was no rush or effort to try to fix the issue. A guy came over that I assume was the manager and all he said was kabobs take a long time. I said they dont take 45+ minutes and he said yes I agree. Never apologized. The bill came and they offered no discount other than the coupon I arrived with. I continued to wait after paying my bill for my food to be finished. It was an hour from the time that I arrived that I left with two dinners and a kids cheese dip. It wasnt until I was walking out that the waitress finally apologized for the delay but at that point it was too late. The food is good but the service is poor. We had another experience months ago when they were slow but not this slow. During the same previous trip we noticed that the waiter had rung up an extra tip for himself. We had put down cash for our tip and wrote "cash" in the tip line but the waiter rang up an additional tip on the credit slip. Thankfully I had taken my copy of the receipt and was able to prove the mistake. The manager was not very apologetic and acted like this was not the first time he had heard this complaint. We wont be back!
KE
Ken Grove
We have been patronizing the restaurant since its opening and although we concur with those who endorse the menu and food offerings, there have been increasing delays for our order, irrespective of whether its a lunch or dinner situation that is involved. The staff has been helpful over the years and when we went for dinner recently, the hostess granted our request for a booth by personally clearing the table, sweeping under it, and providing menus. Unfortunately, we left after fifteen minutes as no one sought to bring water or, to greet or acknowledge our presence notwithstanding our efforts to "catch the eye" of the staff. While we plan to return in the future, it wont be in the near future.
SA
Sam Wilson
Never coming back After 2 1/2 hours of football practice, we thought to grab something close by our home. Bad service ever! We sat for 30 mins of no food, no drink refill. I had to stand up and look for someone and asked about our food. When the food came 30 mins later, it was all wrong...wrong meat, wrong order. I refused the $7.99 gift card offered by the owner since we have no plans of ever coming back. I was pissed. We didnt even get to eat. 1st time was bad service and rudeness...this 2nd time arpund...even worse! For a subpar food...it is not worth it. Better off at Taco Bell.
KE
Keisha Tulloch
I love this place but its a little frustrating. I dont think I have ever been to a restaurant that I have had to wait so long at. They always have tons of wait staff but maybe they need more cooks. They have excellent lunch deals starting at $5. You can call and they will tell you 15-20 minutes on the phone. NOPE. Try 35. Glad I know and I purposely went 30 minutes instead to pick up but I still had to wait. Other then waiting, the food is pretty good. A little salty sometimes but very impressive. If the time wasnt such an issue I would give 4 1/2 stars.
AN
Angelica Collier
The food was great but the service was excellent. Our waiter was mainly Jamie and she rocks I have not had such great service in a long time. The rest of the staff was awesome as good as well. Anyone who walked by made sure we were fine and not in a smoothery kind of way. The food is awesome hands down best Mexican in hagerstowns and the portions are huge as well. I plan on going back soon. And if anyone who is planning on going ask for Jamie she is freaking great.
SO
Sonia Hutchinson
Wait forever for food to be brought after ordering. Went there 3 different times, and each time that we went there we waited over 45 min to get our food after ordering. Finally each time we were so irritated and tired of waiting over 45 min and none of the staff gave an explanation as to why the wait was so long. They werent even busy. All 3 times we walked out after waiting the 45 min. Will not go back for a fourth try.
KY
kynikahaneco
Our 3rd visit with a large group. The other 2 times it was excellent. Probably the last time for us. 1 hr and 15 minutes for our food. Everything else coming out in: drinks, apps. slow to either get to the table or refills. The food finally coming out most of it was warm and what was supposed to be crunchy is mushy and what was to be mushy had a crust. I had to eat around the mush. Very disappointed tonight.
DE
Debbi Hardy
Great place to grab Lunch!√ Great Value. @ $4.99 menu...√ Fast, Fresh Hot Food... √ Plate full of FOOD & NO WAY YOU CAN LEAVE HERE HUNGRY!√ Only issues=...Need a Better Tortilla Chip & Too Much Cilantro in Salsa.. + Flush out the Soda Station, Drinks all have aftertaste.. Sorry, Only complaints! √√ Fast , Friendly Service... & ( Theres one in Frederick too! )
CH
Chuck Freeland
First visit, a month ago was due carry out. Phone order take was pleasant. Order was ready and did was good. Today, I get placed on hold by laying the phone down on the bar, because I can hear everything the people at the bar are saying, and the guy who answered never came back. Very irritating. Ill give them another chance soon.
CO
Connor Coltharp
Eat cheap "Mexican" food here. If youre looking for authentic, look elsewhere. Great for what it is. Go with your friends for lunch, for $5 lunch special. Get a Margarita to drink. Get a mexican pizza, and a quesadilla, split the two between you and another person and you will be good to go for the rest of the day.
LE
Leslie Burton
We visited this spot for Cinco de Mayo and it was packed! Of course, on a regular basis it is not packed at all. It was a great spot for Tex-Mex food and margaritas. I loved the mango margarita on the rocks with sugar on the rim. My food tasted good but the chips and salsa were just okay.