Burger King
| Address: | 3300 9th Street. N. W., Altoona, IA 50009, USA |
| Phone: | +1 515-967-0345 |
| Site: | bk.com |
| Rating: | 2.9 |
| Working: | 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 7AM–12AM |
Location
Photos 69
Reviews 33
NO
Norman Davis IV
This is twice consecutively that I have had issues with this store. First after waiting 34 mins in the drive through only one car ahead of me and the one behind me drive off after they ordered, I finally asked for a refund and now this time 18mins in drive through and no one ahead of me, I had to recorrect the clerk to not get overcharged, I get home and wouldnt you know the order was IF YOURE LOOKING FOR TVS THEY HAVE 70 INCH SMART TVS FOR $140 FROM 6PM TODAY UNTIL 5PM TOMORROW AT THE NEW...See More. I tried to call the store and after 6mins 18 seconds of phone ringing I hung up. This franchise owner definantly needs to get this store back on track and re evaluate the leadership in the store, because its very obvious the current leadership cant operate the store efficiently!!!! This store hasnt always been this way. Hopefully they can get back in the game!!!
DU
Dustin Kasal
After waiting in line in the drive through for 30 minutes and having my order messed up, when the manager corrected it and refunded my money, he was very rude and sarcastic about the experience. When I asked for his name, he proceeded to flip out and told me to "GO F#$% MYSELF" and then slammed the window and walked away. This also happened in front of my 4 year old daughter. I have spoke to the store manager and the regional manager and I expect this situation to be handled properly and this "manager" to be out of a job. Also, after reading the reviews about this store, I would highly recommend not going there. They have some real problems that need to be worked out or they might as well shut the place down.
WH
Whitney Vance
I want to commend the team working the 11:00pm-12:00 am on Thursday, March 16th. They had a line of at least 10 cars at 11:45pm and were helping people in a very efficient way. They had a customer come up to the window, while I was waiting for my food, to make a complaint about an onion being on the sandwich. The lady working the drive through gladly took the sandwich back and fixed it when it was clearly an easy issue for the customer to take off the onion. All the employees working that shift with that big of a rush should be given some slack and appreciation. Everything I ordered was great and the employees working that shift should be recognized for their efficient service.
TR
Trevor K
dont go through drive thru if you have high blood pressure issues. Absolutely terrible. Im not even sure if words can fully explain our 2nd attempt of experiencing this BK however our total was 6$ more, theyve repeated our order wrong and back to us about 10 times, dropped our cell phone trying to use it for a coupon code & continued to tell us "hold on" through the drive thru speaker. Lets just say, our coupon code expired in 15 minutes of downloading- and the coupon expired by the time we got to use it at the drive thru window
A
A Private User
I have been in there a couple times lately for bfast and lunch. I will order a complete meal $4+ and then ask for ONE packet of sauce and they have to charge .10 cents. I mean how can a place sell you $4 or $5 worth of food, then say sorry we cant give you BBQ or Mustard or anything unless you pay ten cents for it. Their sign even says .10 for ADDITIONAL sauces. it does not say .10 for all sauces unless you get chicken strips. ??? Really??? I will not be returning and will tell everyone I know how I feel about it.
DA
dadamcb
I had to leave at least one start to leave a review but my review would be 0 stars. Horrible visit. They were out of all chicken and all ice cream. Took over 20 minutes to get a couple of burgers and fries. Back line workers were not wearing hair nets that were very much needed. The only way I would go back in this restaurant is if I worked for the health department and was shutting them down.
AN
Annie Andrews
The staff was very friendly! Even though the shake machine was off for the night because we came in late, the gentleman working made my son a shake anyway since he heard I spilled his dippin dots earlier and owed him ice cream. The woman who we first talked to was very friendly and engaging to me and my son. Food was also very good!!! All around a great visit!!!
ER
Eric Stifel
It was very clean!!!! The crew that was on duty was very up beat and positive. The manager on duty was great he was interacting with the customers and had great control of his crew and restaurant. Best fast food experience period!!!!!!!
JO
Joshua Bosarge
The woman in the drive through was very rude. She acted as though me asking for a receipt was like an insult to her character then she coughed a very wet cough into her hand as if to insure my my food wouldnt exactly be mucus free.
NO
Nomad Teague
The girl taking my order this past Sat. afternoon, well, Im pretty sure she was in a coma. You dont put people like her, seriously lacking people skills, out front. The food? Well, the cook did his job, hows that grab ya?
JE
Jessica Linafelter
We have currently been waiting 20 minutes for our food. As we have been sitting the cook in the back has been yelling at the other staff members. Worst service Ive ever received at a restaurant.
ME
Megan Sasina
Came in at 930pm with 5 hungry kids and 2 starving adults! They did a great job. Got all the different orders correct .all the food was hot and fresh. They all Def need a raise! Great experience
AP
April Bender
Always out of lucky charms shakes, woman taking order in drive through had us wait for 10 minutes just to take our order.... dont recommend this Burger King at all.
MA
Matthew Milton
Fish meal was nasty and greasy could not eat that crap, It was like dipped in to a warm oil and served it. That nasty fat people. I wont recomend it to anyone.
AJ
AJ Kadow
Awful place to eat. Terrible service and food did not even look edible. If you do decide to go make sure to get your stomach pumped afterwards.
SH
Sheri Osterkamp
Terrible. All tables were dirty. Took FOREVER to get our order. One guy came in to order after sitting in line for 10 minutes and not moving.
TI
TIM DEMMER
Restrooms not very clean, messed up our order. Thats two years in a row we stopped after adventureland and was very disappointed.
SH
Shane Fetui
The restaurant smelled horrible! I dont know what the odor was,but it had a strong stench!
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Nicholas Bleuer
It was damn good, but a squirrel did try to eat my receipt, so Ill take a star away.
AL
Alexandr Digassta
I just saw how the girl while making my whooper spit on the floor . NASTY ...
MA
Mark Paniwozik
Restaurant was dirty and Wifi connection unreliable while trying to work.
AZ
azizkhon murotkhujaev
Not enough employees. Waited about 20 minutes to order a food.
TY
Tyler Sease
Friendly customer service and the food was cooked just right.
TE
Terry Davis
People were friendly but the food is sloppy.
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Robert G.
Friendly staff. Food could have been hotter.
MI
Michelle Phares
Clean restaurant, good service, great food.
KA
Kathie Perryman
Fast food is fast food, nothing special
BA
Barb Zook
Really they dont deserve any stars
JA
Jayne Gibb
Poor service and half right orders.
AN
Anisa Rashid
The worst Burger King I have ever
JO
Jordan Boltz
A little dirty but food was ok
JU
Judy Reyes
Keep getting my orders wrong.
OC
Octavius Bonds
WiFi here sucks really slow.
