White Castle
| Address: | 1686 S National Rd, Columbus, IN 47201, USA |
| Phone: | +1 812-378-1077 |
| Site: | whitecastle.com |
| Rating: | 3.7 |
| Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
Location
Photos 40
Reviews 32
SA
Sammy Terry
I have gone here since it first opened in the previous location and had been to the one in Indianapolis before they were even in Columbus.. Many of the long time employees would recognize me (although I am not sure how many of those are left). Some of the more recent ones might too. I had stopped going for a good long while due to their messing up my sandwiches one time too many. Once the replacement order was messed up in the same way even though the person at the counter assured me they were correct after I asked, I ended up throwing the last messed up order away without a word and didnt return for probably a year or more losing the money I had paid for them. In fact, upon my final return one of the employees at the window commented she hadnt seen me for a long time. I went in Sunday evening, March 16, 2014 and placed my order. While waiting, I observed the kid on the left hand side (where the fryers are) handling the handle of the mop bucket with his gloved hands and then handle my prepared chicken rings (and possibly cheese sticks as well.) I ended up not eating either and scrounging up something from home to make up for the lost food as it was probably pushing 10 o clock, I had worked over 12 hours, and didnt want to deal with it. I took the uneaten food in on the next day (March 17th) and was told they could only remake the food since I had waited past the day it happened. I told her I didnt want the food, I wanted my money back. She took my name and number for the manager to call me. I handed her the bag and instead of taking it and throwing it away, pointed me towards the trash can...nice. Make me go through more effort now on your companys mistake. As of today (three more days) I had not heard from the manager. If they tried to call, my cell shows nor record of it and there were no voicemails. I finally called myself today and the manager gave me the same song and dance. She was apologetic saying it was company policy, but as far as I am concerned can stuff the sorries in one of their "sacks" as sorries do me no good. I wanted the food Sunday night not later. I have lost my appetite for the food. I then called corporate and will see if they do any better. Nonetheless, the lack of trying to adequately correct their own mistake (in a not unreasonable way requested) has made for an unhappy customer....make that former customer as far as I am concerned. At this point it is hard to imagine how they could make up for my making two visits there with still no money back, the aggravation involved, the time spent on the phone and now my mission to spread the word about their uncleanliness (at the very least with some employees) and lack of good customer service with stupid policies (considering it was their mistake and I took the food back with the receipt). To White Castle: You may be penny wise in not refunding my money and only being willing to fix more food, but you are pound foolish. Enjoy that $9. or whatever the total was (they kept the receipt for the manager to see). I used to eat there frequently (in spurts at least), but you have gotten the last money from me as far as I am concerned.
MA
Malcolm Mor
Just went through the drive through. Speaker was loud and distorted, got the "warrbbbl;gaaaarbl." Tried to give my order, and the lady at the drive through came back and snapped at me to wait and read the menu and shed get with me when she was ready. Left, called the manager - Tina - , and instead of trying to rectify the situation, I got a list of excuses for the employee, blamed things on the equipment, and she hung up on me. Nastiest attitudes I have ever heard. They have a Qdoba, McDonalds, Dairy Queen, Rallys, Captain Ds, and Burger king within eyesight of it, plus several other restaurants. Save yourself the attitude problem and go somewhere else. I know I will.
KE
Keith Galt
I ordered my food online this morning. Tina called moments later to inform me that they are out of fried pickles and if I still wanted my order. I said yes to her. Over all Im just happy they had the courtesy to call me, to make sure I was aware right away. Great service! Thank you Tina!
JI
Jim Lunsford
Surprisingly this is a very good place for a quick bite to eat. While Im sure they follow the company standard menu the selection is still good. There isnt as bad of a wait to get your food as it used to be. They also seem to keep it fairly clean.
OL
Oleta Mcinteer
Food is great. Lady at the speaker was rude and rushed. Still rude at the window and asked questions & didnt even let us answer before she no nothing and closed the window. And where has smilng gone to?
DL
Dlo pit
Acted so busy when the place was dead got my order wrong called got voice left my name and address 2 days ago still havent called me.... Poor service will not return ever again
CA
Cathy Gearring
Best sliders ever. Have eaten them since childhood and always visit when home in Indiana. French fries not so great but the burgers, fish, and onion rings make up for that.
DE
Derek N.
Typically flawless, However the last time I was here. We had to ask someone to come and clean a table. The only customers inside the building and not one table was clean.
AP
April Lewis
Food is great people are friendly enjoy exsperious at this location. Would definitely come back again. Keep up the great work !!
TO
Toph Er
No access from Marr Rd. raised median on National, makes it tricky to get in, only access is from National. Service was quick.
RE
Rebecca Newton
Good food, reasonably priced. I had to wait a bit but I had a very large order.
CO
Cody Wood
FORGOT THE BACON!!! not just once but almost every time I come here#baconlife
CO
Colts Horseshoe
Food was fast and good! People were friendly! Inside is clean and nice!
LO
Lonny G. Wagener
Good food, fast and a lot less money than other restaurants.
A
A Private User
The burgers were soggy and gross. Will NEVER go back.
JE
Jennifer Alis
GREAT SERVICE AND GREAT FOOD!!! Friendly staff!!!
ER
Eric Rudicel
Fast service and Isiah can get an order right
LE
Leah Diaz
alittle too expensive for a burger place
RH
Rhonda Martin
Close to Krystal but not quite as good.
GE
George Peters
Finally got.to eat at White Castle.
GA
gary pasley
Thats okay for a good place to eat
DU
Duane Sons
My favorite fast food place.
MA
Matthew B
Chicken sliders are good.
AD
Adam Wilson
Two words. Fried pickles
IN
Infamous Doug Taylor
Great service always
TI
Tina Kelley
Fast and friendly
CR
Cruz Baisa
Friendly service
MA
Marilyn Bowman
Good onion chips
RK
rksdbeal
Decent burgers
AM
Amanda Kern
Fast and good
JO
Joy Woodcock
Love Sliders!
WE
Wendy Watkins
Good food
