Cook Out
| Address: | 2919 S Rutherford Blvd, Murfreesboro, TN 37130, USA |
| Phone: | +1 866-547-0011 |
| Site: | cookout.com |
| Rating: | 4.2 |
| Working: | 10:30AM–4AM 10:30AM–4AM 10:30AM–4AM 10:30AM–5AM 10:30AM–5AM 10:30AM–4AM 10:30AM–4AM |
Location
Photos 78
Reviews 12
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Justin Anglea
Dont get me wrong... the food here is great. Be sure to check you bag at the drive thru immediately because if you take it in and say something is missing they will accuse you of stealing. I just had the most embarrassing experience here. I went through the drive thru and ordered 4 orders of quesadilla, 2 large fries, and a chili cheese fry. Left the drive thru and was checking my bag and the fries werent there. (No big deal, it happens.) I get out with my receipt and show it to the person inside taking orders, and he goes back to get the fries made for me, but a gentleman in the back says no they got those. A second gentleman comes up and tells me to bring my bag in because he personally put the fries in my bag. I tell him to come on out to my car with me to see that there are no fries being left in my car when I bring the bag in. I explain to him he actually "personally" put 2 extra orders of quesadillas in the bag. He wont come to my car so I go out and get the bag anyways and bring it to the manager. Manager looks in and walks back shaking his head. Everyone is staring at me like Im trying to steal some 5 dollar fries. You dont accuse your customers like that. There are cameras in the building and before accusing a customer, you should check those to be sure you didnt just mess up. Trust me, Ive worked fast food before and Ive forgotten things too. Its not a big deal, but you dont treat a customer that way.
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michele bidwell
If your looking for a double hamburger do not stop here. I wish i could post a picture, their single patty is larger than the double patty. I feel like they cut the single patty in half and called it a double. I tried to order a four piece nuggets and a hamburger meal for the grandbabies, the cashier advised me that ordering the nuggets with a meal will be cheaper. Ok perfect saving a few dollars great sell. Our food is delivered and it has three nuggets, I made the mistake of going back to the counter and ask for the other nugget? He is looking at me like I am stupid and explained the menu to me......i also let him know this was my first time here. I explained back that I was expecting four and was not told there will be three! Lesson learned I will not be visiting. This establishment again! I will pay the extra for Backyard burgers!
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Sonya Logan
This place does not deserve a rating. The service is horrible and they will give you the food with the napkins and ketchup on top of the containers and will not put it in a bag and please do not ask your food to be place in a bag. The eye rolls and bad handling of your food. I will stick to going to the one in Marietta, GA and Atlanta, GA where there is always service with a smile and they put your food in a bag. If I ever stop there again it will be to soon and yes I saw them put other people not the same color as me food in a bag and I did call the district office and nothing. I should stop thru just to video tape it and put it on Facebook.
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Jenny Little
Definately NOTHING to write home about. Go to order food and have to explain each item I want. Have it repeated not once twice but three times and still Do Not get what I ordered. 2 plates with double hamburgers with tomato lettuce and mayo. What do I get? Double hamburger (Yeah!) with mayo and pickles. Oh and dont forget a little bitty piece of lettuce! No nuggets but did get the fries. Why do you repeat my order but still dont give me what I ordered? UGH. Probably wont be back. Wouldnt be that bad if it wasnt EVERYTIME. What a waste.
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Rex Cope
Surely the cheapest of fast food around, especially considering how much you get in a combo, the combination of the two meaning its sure to be a big hit with broke college students. However, avoid it during peak times if youre in a hurry. Orders can easily take towards of 10 minutes. The food is pretty low quality as well, but you really do get what you pay for. Still, how many other places can you go and say you got a quesadilla or chicken nuggets as a SIDE? Those combo orders truly are massive.
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Silence Dogood
It used to be okay but the quality and especially the service dropped like a rock. Had such a mess up with the order once that I demanded the money back and the manager refused. Gave no good reason then threatened to call the police. Believe me when I say, I am beyond cool in a tense spot. There was absolutely zero reason for this person to act like that. The corporate office did not seem to care. Im not sure if that manager is still there but they are certainly a liability waiting to happen.
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Keith Pierce
It was my first time at this new location in Mboro. Have had it before in Knoxville and enjoyed it very much. My wife and I both ordered burgers and they where charred and dry as heck. They definitely need to work on the cooks skills. Otherwise only let him do fries. The fries were fine and the shakes we ordered were excellent. Very thick unlike everyone else. Every other chain has thin runny shakes which suck. These I must say were very good. Will give this location one more try.
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Paula Avallone
Used to be amazing. We came this time and the staff didnt know how to place the orders. They were dancing and singing in the kitchen ignoring customers. The music is now rap and pop garbage. And the whole time we were in the restaurant, they were yelling and screaming in the kitchen. Value is good but not worth the crappy atmosphere. Dont know if the management changed or it was just because of the staff, but it was pretty rough today.
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LD Henderson
First do not be fooled by the name of the big double. Its only the size of a double cheeseburger from McDonalds. Grilled? Yes. Bland? You bet! I ordered both the chicken and the beef quesadillas to try them out. It is cool that you can get them as a side but its little more than cheese smeared on a flour tortilla wrap. On a positive note the service was friendly and the ingredients tasted fresh.
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Kim Reynolds
My first time trying in Murfreesboro, so ordered the "tray" meal. Hamburger had obviously been prepared and held as it was dry. Thats giving the cooks the benefit of the doubt that they didnt actually overcook it that badly. My "side" of onion rings consisted of 4, yes 4 rings slightly larger than a quarter. REALLY?? Not a great first impression, to be sure!
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Ashley Coker
As the only Cook Out in a college town, this place stays busy most of the time. Somehow, the service is still quick and accurate. Theres no other place you can get more food for a better value. It tastes better than most other fast food, too. I highly recommend you stop in for a peanut butter fudge milkshake with added Snickers. Itll change your life.
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Cassyyy Michele
Customer Service here is non existent. The girl who took my money at drive thru, Catie, did not greet us or say anything at all. Just grabbed my card and tossed it back to me, threw my food at me and then shut her window. Extremely rude. I work in management and Id be SO embarrassed if any associates where I work treated any guest this way.
