The Pit Rib House

Reviews 3

A

A Private User

The menu was typical BBQ joint, but they also had a number of sandwiches, burgers, and my favorite, Italian Beef. I’ve been in Chicago for two meals now and still haven’t had an Italian Beef. The BBQ smelled too good though. I considered getting a pulled pork sandwich, but I changed things up and got The Pit Platter. That meal came with BBQ chicken, four ribs, and choice of brisket or pork plus two sides. I chose the pulled pork, french fries, and corn on the cob. I was a little shocked when I got my plate. There was so much food, I didn’t even notice the meal was served on paper plates. Each one of the meats could have been an entree on its own, but they piled all three on the plate plus fries and a small piece of corn. I started with the chicken because I figured that would be the meat that came in third. It was ok. It was a large leg and thigh. I’m more of a white meat guy, but I put a little more sauce on it and that made it pretty good. Next, I dug into the pulled pork. It was heaven. The pork was so tender yet had such a great smokey flavor. After testing out the meat, I loaded up on BBQ sauce just because. On each table was a bottle of their Carolina style tomato based BBQ sauce. After eating about half of the pork, I gave the ribs a shot. I went to pick up the ribs by the first bone but the bone came off. It didn’t just come off, it came off clean. Talk about “fallin off the bone.” These ribs didn’t give me any resistance when I gave the bone a little tug. The fries were fresh cut, but not cooked very well. They could have been a little more golden and crispy, but I still gobbled them up. All the extra BBQ sauce on the plate coated the fries and made them tasty. I didn’t even get to the corn. By the time I was full, I had about half of my pork and and the corn cob still sitting there. J ordered the pulled pork platter. She also got two sides and she chose cole slaw and baked beans. She used the two points of Texas toast that came with the meal to make a little sandwich. She ate on her pork for ten minutes and there was still a pile big enough to feed a family left on her plate. She said the cole slaw was pretty good and she’s normally picky about cole slaw. The beans were also pretty good, but the real surprise was just how much pork was left when it was time to quit. When we put in our order, we also told the waitress we were going to put in a to-go order for J’s parents. The waitress took the order right away and just as we were finishing our meal, she came out with two to-go boxes. Our meal came up really quick. I don’t think we sat there more than five minutes before the two plates piled with BBQ came out. The total for the four platters was just over $55 and total time spent in the restaurant was less than a half hour. I was a mess when we left. I had BBQ sauce everywhere including on my cell phone. I used two different forks because I kept getting so much sauce on the one I was using that it was literally sticking to my hand. I told J there is no way I would take her to a place like that on a first date. She told me she was used to me be a “messy boy” now so it was ok. The Pit Rib House was awesome. I was a little timid on ordering the sampler platter because in the past, other places have skimped on the meats, but still jacked up the price. I would guess The Pit Platter is the best value on the menu at $15. My favorite part of coming to Chicago, other than seeing J’s parents, is eating out. We don’t even venture into the city, but the south Suburbs have a plethora of incredible restaurants. The Pit Rib House is one of those that will be hard not to go back to.

CH

Chris Johns

Hands down the best ribs around! Which is tragic, because their customer service is nowhere near as good as their food. My fiancé & I have been loyal customers of theirs for 10 years. Yesterday our opinion changed, and we will never order from them again. I placed a phone order yesterday for two and a half slabs of ribs. Unfortunately, the person who took the order never bothered to repeat this back to me, and I ended up with (two) half slabs of ribs. I was in a hurry to get home and feed my family, and didn’t realize the mistake until I got home. When I called about this, I was told that the mistake was mine. I asked to speak to a manager and was told that he would call me in about a half hour. Two hours later with still no call back, I called them again and asked for the manager. He inadvertently told me he was aware of the situation. If that was the case, why had two hours gone by with no call back? He then proceeded to tell me that I ordered (two) half slabs of ribs. When I said I ordered 2 and a half slabs of ribs, he rudely interrupted me and told me that I got what I ordered. Every time I tried to talk he kept interrupting me, clearly not wanting to hear what I, as a paying customer might have to say. To his credit, he did offer to let me bring in the food and exchange it for what I had “meant” to order. I guess he thought I would let my family starve for the 2 hours while I patiently waited for him to call. I guess he got tired of interrupting me, because he hung up on me. In my view, the situation could have been resolved if they didn’t take a defensive posture, listened to their customers, and made a reasonable gesture to rectify the situation.

MA

Martin Castanon

Me and my family being enjoying the food of this place for 20 years I Always love the taste but today I have a bad experience I order a quarter Greek chicken for me and also for my Daughter same thing the chicken was dry by being pre cooked the day before or leftovers so i Ask the waitress to give me another order because I wasnt happy with The chicken I told her . I didnt mind to pay for another piece I just dont dont like it the waitress was very politee and bring me another piece but what was my surprise they also the second piece was all dry not even heat up to temperature so I tell her I dont want anything else I just want to pay my bill for my surprise Mr Tom supposed to be one of the owners come and ask me what was wrong with my chicken and I told him that was horrible I didnt like it and I asked for the second order and was even worse my daughter I even dont like it either he got very aggressive he told me was 10 minutes since being Cook which is a lie he told me he is willing to call the police to throw me and my kids out of the restaurant which is very disrespectful he started screaming saying that I was harassing him and I almost believe he was ready to punch me in the face which is the owner of the restaurant will never treat his customers away very disappointment