Buckhead Pizza Co.

Reviews 3

JO

Jose Angelina

Have you ever heard a gunshot in a parking deck? Where do I start. Please be aware that CPS the parking company that attend the lot is into questionable tactics. I will not be going to this establishment ever again and here is why. We were never serviced upon sitting... ever. Went to the bar and they were only serving the regulars . It took my husband probably 20 mins to get 4 drinks. The karaoke is amazing. The hostess with the locs was personable but the service was terrible. Despite the service issue and not eating anything we ended up being very entertained with karaoke. Upon leaving this establishment we were targeted in an illegal parking scam that is considered legal because it happens on private . Have you ever heard a gunshot in a parking deck? Last night my husband and I went to Buckhead pizza. Upon entering the parking garage we noticed no signs regarding the need to pay but we saw at least a dozen cars on the first level with boots. I asked a friend how the parking worked and he pointed to a small sign on a random column where it says you must pay at a machine. The machine gives you the option of hourly parking at $3 an hour we chose buckhead pizza as our destination entered our spot number selected 2 hours worth of parking and git our ticket and put it in the windshield. This was 10:54pm. At about 12:15 when it seemed like we may be there a little longer my husband decided to go pay for another hour and low and behold we had a boot on the car. He called CPS parking and they said the time expiration on the ticket says 11;59pm which is not two hours of parking which my husband explained to the agent that obviously the machine was broke in regards to the time but the receipt clearly shows we paid for two hours. Naturally he did not care. When the two attendants came we were calm and simply explained the issue and they also did not care. When this happens ed we felt like we were being scammed so we called the cops. The attendants said we can call anyone we want but they were not taking the boot off until we paid them 75.00 Another group of men entered the lot who were also booted, when they saw the boot they became angered and insisted that the attendants remove the boot which they refused to do. Once they refused one of the men pulled out a Gun and let off a shot in the parking deck, the attendants promptly removed the boot, the individuals entered their vehicle and drove off and we were left there in our car very startled Once we were sure they left we asked the guys again to please remove the boot as this was all obviously a mistake with the machine. The guy in the passenger seat replied they will not remove the boot. I asked him why he removed the boot for the illegally Parked car but refuses for us and he replied that they paid them which they didnt, they just scared them and he advised us just so we know they have three guns in the car. Now why would you say this to someone who is so visibly shaken by an illegal firing of a gun in a close space?? We called the cops again to report the shooting incidence and she finally came almost 2 hours after our first call. She advised us that although she could see we did in fact pay for 2 hours of parking and the time printed for expiration does not coordinate with what we paid for this is a civil issue and she had no authority to force them to remove the boot. We had no choice but to pay this fee. Since last night I have been emotionally drained, this experience was one of the worst experiences in my life. I truly felt threatened even though the attendant only eluded to the facts that he had guns because he wanted to scare us more and did not actually say he would shoot us, we all know what his intentions were. This is a sad predatory practice. Had I not paid for parking I understand a boot, had I paid to park there but when somewhere else I understand the boot. But when you pay for a service and then you are not provided that service and threatened in process. I dont understand that.

EM

Emily Watson

UPDATE (7/14): I WAS CONTACTED BY THE MANAGER AND WAS TOLD HE WOULD SEND ME A GIFT CARD. I NEVER RECEIVED IT AND HE IGNORED MY EMAIL ASKING HIM TO CANCLE THE ONE HE SUPPOSEDLY SENT OUT AND SENT ANOTHER ONE. IRONICALLY, I WAS ABOUT TO TAKE DOWN ALL MY REVIEWS ON THIS PLACE BECAUSE THEY WERE GOING TO TRY TO MAKE IT RIGHT. I AM GLAD I DIDNT NOW. Ordered pizza and a caesar salad on Wednesday night. After over an hour my food arrived (I was staying less than a mile from the place). The pizza was cold and gross. They also failed to include parmesan cheese which I specifically asked for. I took one bite of the caesar salad and noticed a black dot. I was hoping it was pepper but when i moved it into the light, I saw the wings. I immediately called the restaurant and Nicole answered the phone. This was around 8:20. I asked to speak with the manager. After 5 minutes on hold I hung up and called again. She answered the phone again and I asked her if the manager was available to speak because I had been on hold for 5 minutes. She said no and said he was on a call so I could either wait or he would call me back. (I’m not sure why she put me on hold in the first place if she knew he wasn’t available). I gave her my phone number and name. Another hour went by and still no call. I contacted Grub hub because I ordered through them. They contacted Buckhead Pizza on my behalf. The owner said “ I am not willing to authorize a refund for your order. They said that they keep their kitchen clean and have an exterminator come by on a regular basis so they dont believe that the bug came from their restaurant.” That is a COMPLETE LIE. I saw it immediately when I started eating my salad. Dead bugs don’t just appear in my food. I will never order from here agin and will discourage others to do so as well. I disputed the charge with my credit card company. I’m don’t like the fact that I paid for food that was not edible. Maybe they will help me out since this manager won’t.

GR

Grantham Liam

Went there with my girlfriend around 6 on a Sunday night. Place wasnt busy whatsoever. We ordered a medium pizza with some drinks. Fairly simple for the waitress to handle. We watched 4 different groups of people walk in behind us who ended up getting their pizza before we did. Our drinks werent even refilled. We sat there for an hour with nobody making eye contact with us so we left. Horrible horrible service. I would NOT recommend this place Update: Email sent from girlfriend who was also clearly dissatisfied with the service. She had a flight to catch, which we had about an hour and a half to sit there and have a pizza. Since the staff didnt acknowledge us, forcing us to leave she wanted to call to see if you could do anything for ME, still being in Buckhead area. Whoever on the phone with her was a complete jerk practically telling her it was our fault since we didnt speak to a manager. I dont want any pizza from this place. Im not trying to scam you, just letting you know your customer service sucks. Simple as that.