IHOP

Reviews 10

M

M Con

By far the worst service weve ever experienced. Our server, Sarah, was one of the worst servers Ive ever come into contact with. She had no customer service skills at all. When we ordered an iced coffee, she didnt ask what flavor we wanted and just walked away. When she came back with the drinks, I asked what flavor she had brought and she snapped at me and said "Theres only one flavor of iced coffee." When I went to show her the menu where it said they offered three different flavors, she again stated that I was wrong and proceeded to walk away. She waited fifteen minutes before she finally came back over to take our order. She didnt look at us at all whole we ordered and snatched our menus away. We waited over thirty minutes for our food to finally reach us and the food was awful. As we were eating I could hear Sarah telling another customer, who clearly didnt speak English, that she forgot to put his order in and wanted to know what he had ordered again. I made eye contact with him and shook my head. What a poor excuse for a server. She interrupted our conversation to reach across my plate to put our bill down. As we were still working on our food, she came over and took our plates! We werent finished! She shouldnt be in the customer service business if she doesnt know how to treat people. Ive worked in retail most of my career and I would never treat anyone like that. Im appalled by how rude she was. I wont be surprised when this IHOP gets shut down.

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BR

Bryanna Law

My recent visit to this IHOP was the worst experience at a restaurant I have ever gone through. I am a vegetarian and some of my friends are vegan, so naturally we had to ask for some substitutions to menu items. The server acted like we were asking for the world when all we wanted was some extra veggies and no meat. When we asked to speak to a manager because she was unwilling to rectify some issues with our food, she blatantly lied to us and said there was no manager. Upon overhearing our discussion about our plans to call corporate to complain about the service, a manager appeared out of nowhere. She was almost as rude as the server and asked with an attitude and an eye roll what we expected her to do. We are from Orlando and frequent a few different IHOP restaurants and have never experienced service of this quality. In addition to the poor treatment, the food was not very good and 2 of the 6 of us got sick. More than half of our party are currently in or veterans of the restaurant industry and all agreed that the experience was appalling and we will not be returning on future beach trips.

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KA

Kai Justice Rivers

ZERO STARS!! This place is seriously an abomination and should be demolished immediately because it puts all other IHOPs (one of my fav social eateries) to SHAME! A group of friends and I hit up this place a few days ago after an amazing day at the beach and were treated with extreme disrespect by the server and the manager (who we were told actually LIED TO that she didnt exist and there was no manager there) two people in my party experienced food poisoning which we believe to be transferred intentionally! I asked for EXTRA FRIES, and in turn they gave me half a handful that came with my meal and on the other plate the other half a handful. I frequent IHOP I know this is not the correct portion! I paid two dollars more!!!! And when I kindly asked for them to adjust this portion they gave me attitude and refused! I asked to speak with the manager and was told she didnt exist! Me my group were furious and threatened to call corporate cause there should always be a manager on duty when she left. And here pops the manager still rude. NEVER EAT HERE! It is not IHOP is a disgrace!!!

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R.

R.A. Cobalt

First time in an IHOP in years though we eat out several times a week. It was a delightful experience. Craving pancakes and our diet be damned we arrived a 10 AM on a Sunday morning. It was crouded but our wait was only about 12 minutes. Jenna the hostess was exceptional; friendly, coutreous and efficient. Our server Karen was just the best. We were waited on quickly and coffe was served in minutes. Barely had time to sip our excellent coffee when our Pumpkin pancakes and Strawberry pancakes and an order of hash browns arived. The pancakes were so good we had seconds (the Apple). Our breakfast was excellent as was the service. The restaurant was crouded, warm and a bit noisy. Of course. Good Food and Excellent Service will draw a croud. Yes we will return.

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BR

Brittany Gelabert

We took our two young kids here after a long day of travel and apparently there was only one cook working. They had just had a large party and kept apologizing for the wait that was really not that. Bad in the first place. Then the chef who was the nicest young man came out and went table to table apologizing and asking how the food was. Ive been too much supposedly nicer places with much longer waits and never had a cook do that. We were so impressed

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SY

Sylvia Sayre

I love IHOP but this one needs some service pointers. 10:20 pm no one greeted us so we walked in the dining area and sat down. We watched a guy clean a table off and disappear. No one else came out but could see two others on their phones texting. Waited another couple minutes and decided to leave. We did get told to be careful as the floor was damp on our way out. Sorry but only a few customers there we expect better.

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JE

Jenn Grant

For what it is, its not bad, but if youre going to eat at IHOP, stick to the pancakes. We dont go often, but on the occasions weve been, the service has been pretty slow, and the inside (and outside) arent the cleanest. Getting in and out of the parking lot can be tricky depending on what time you go due to the lack of parking, and awkward situation between traffic lights.

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LO

Logans Song Covers

I was given my dessert before my entree, my Dr pepper was flat and when I asked for something else I was told their Dr pepper is normally flat. There was a total of 1 cook on duty and my "hot" dessert was cold by the time I ate. My friends meal wasnt even correct along with undercooked. Let me add that it was not during a rush. We were one of the only 3 tables.

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MY

Mysticvampire

The food was great. The service was great too. We got to the bill, we payed and were only able to leave so much in a tip. My Husband is a veteran, we were treated with such disrespect from the waitress Haley. She said out loud to where we could hear her advertising how much of a tip she got. We will never go back to that Ihop. The bus boy was awesome though!!!!

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LO

Louise Myers

Our food was served quickly and the waitress was nice. The place smelled like a grease pit and I had to come home and hang out/wash our clothes. I am not sure if their exhaust system was not working or if they need an upgrade. My husband and son used the restroom and it was filthy. We will not be going back to this location.

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