Wayback Burgers
| Address: | 122 E Glenwood Ave, Smyrna, DE 19977, USA |
| Phone: | +1 302-659-1115 |
| Site: | waybackburgers.com |
| Rating: | 3.7 |
| Working: | 10:30AM–9PM 10:30AM–9PM 10:30AM–9PM 10:30AM–9PM 10:30AM–9PM 10:30AM–9PM 10:30AM–9PM |
Location
Photos 83
Reviews 36
ST
Stephen White
Lacks customer concern. My family and I visited the Smyrna location a few months ago. My wife and I ordered burgers and fries. Our two boys wanted fish sandwich meals but as they do not like anything on them, we specifically stated TWICE that they be made plain. When they arrived at our table, both fish sandwiches were topped with lettuce and tartar sauce. We asked for the fish sandwiches (which took 5-10 minutes to receive initially) to be remade without sauce. A minute later the sandwiches returned with new buns and the lettuce removed. Our problem was that the sauce was simply scraped off of the fish. We stated that this was unacceptable and asked for them to be remade and our money refunded. They stated that this was their policy. I hardly believe that this is true and if it is, it should be rethought as there are reasons people ask for food to be prepared certain ways (ie. dietary, allergic reactions to ingredients or simply personal preferences). Needless to say, my wife and I did not enjoy our food as our kids were without while we ate our entire meals waiting for theirs to be made. Our kids finally got their food and we never got even a partial refund for our inconvenience or had the manager try to address our request. The corporate HQ tried to intervene after contacting my wife over a submitted complaint over their stated procedures. The franchise owner refused to contact us or try to make it right. We will not be returning to this location. There are many other local establishments that offer better customer service that would rather spend our hard earned money.
MI
Missy Shepard
I bought a book of coupon which had coupon to this store even had the store listed on coupon and coupon wasnt expired but store manager refused to take the coupon this was our first time coming and we only came to try it because we had the coupon I felt very deceived by this store they get you there with the coupon so its like you are already there so you just stay to eat anyway we still ate there because we were already there but will never come back again for this reason
MI
Mike Sampere
Great beef flavor...better than 5 guys! Plenty of crisp, hot, fries too. The meal deal was priced right, the place was clean, and the service was friendly...and quick. I will definitely visit here again and highly recommend them. Mike
JO
Joshua Wolford
Unfortunately this particular location (Smyrna) has rude staff, and really awful food. They had me wishing I ate at mcdonalds. Save yourself the waste of time and money, and go somewhere else.
JU
Judy Durante
The food was good. It took a little while because its made to order. Id give it 4 stars, except that the milkshake tasted like the tin cup it was served in. 5 starts if they had desserts.
DA
Dan Frazier
Better than McDonalds but not nearly as good as Five Guys or the Shake Shack. Only go here a couple of times a year. If I want a burger this close to home I just grill it myself.
LA
Laura Nix
Jakes is the best place to get a good hamburger. Ingredients are fresh, staff is knowlegeable and kind, good service. My children love when we go to Jakes Wayback
OL
Oldskooldigger Me
Overall good. Really great service. The food taste good and was ready pretty quickly. Only cons were that the food was reallllyyyy greasy and a tad too pricey.
DO
Donald B. Reeder
This is the best Wayback Burgers location in Delaware. Great staff and always clean. The owners are usually there and really care about their customers.
LA
La Donna Allen
Could not enjoy the meal as did not get shakes till long after are meal and people behind us got theirs before us. The reasoning for this was lame.
RA
Raymond Cool
My fave burgers locally. They also help with local charities and fund raising. Its a great location for a great small business.
AM
Amy Cannon
The service was friendly, the food was yummy, the store was clean, and I will be stopping in again very soon!
CL
Cliff Pointer
The food is good but the old lady at the register is not nice. 5 stats if she did not take my order.
LE
Lex Todd
Food is great. Just a pity that you cannot order the Tuesday Special via the Online portal.
PA
Paul Peterson
Food is always good and made fresh with quick service definitely not a fast food joint
VI
vic caulk
Always get great food and service here. Id recommend it to anyone in the area.
RO
Rob Baylis
Day management is not friendly. Staff is nice, but they put up with a lot.
JO
John Ramsay
Food was great but the service and lack of specials not so good
WA
Walt Roshon
Good burgers, fries and shakes, but a bit pricey.
TY
Tyler Plaster
It was nasty no-one used hair nets or gloves
DE
Deshawn Thompson
Great food staff and service are wonderful.
LO
Lourdes Williams
Slowest place waited over 15 for one burger
LI
Linda Barkley
, what an awesome cheesy bread Burger
CH
Chrissie B.
Prices are high but the food is good.
ED
Ed McGuire
Great as always. Very friendly.
CA
Carrie Goodman
Favorite burger place.
FR
Francis Gregorin
Great service and food
G
G White
Great tasting burgers
ST
Steve Meyer
Bad version of 5 guys
JO
joshua cook
Very great service
DE
Dee Sandy
Great food service
BR
Brian Nicholas
This place a joke
DA
David Arroyo
Great burgers
AM
Amanda Conard
Great food!
FR
Francesco the jets fan
Overpriced
CH
Christopher Ericson
Good food
