Address: | 440 E Southern Ave, Mesa, AZ 85204, USA |
Phone: | +1 480-962-1938 |
Site: | jackinthebox.com |
Rating: | 2.9 |
Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
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A Private User
I used to eat at this jack in the box a couple times a week because it was close to work and I like jack in the box. I usually go through the drive thru so I cannot comment on interior cleanliness, although outside is not always the cleanest, but the people there are very rude. The lady at the drive thru messed up my order (not a big deal, it happens), but when confronted about it she got defensive and at first didnt want to correct the order, instead she wanted to argue with me stating that what she gave me is what I ordered. Finally after sitting in the drive thru holding up her line for a few minutes she finally decided to correct my order. I dont expect 5 star restaurant service from a fast food chain, but I dont expect to be argued with. I will drive a couple extra miles to a different jack in the box from now on.
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Biridiana Rodriguez
I was at the location on 03/19/2016, cuantomer service was horrible, the " shift leader" there handed me my order, I asked him if my complete order was bagged and he said yes, I chose to believe him, when I got home I was missing my four tacos, they did not gave me a receipt, when I called to let them know about the mistake the person who answered was rude, he hung up on me the first time, I called back and he was rude again, he told me I cant give you your tacos over the phone right lol, f#&€$n idiot, my wife has had the experience at this location, luckily for the guys working that night I know the owner and I will let him know about this poor customer service.
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Nadia Ceja
This place is horrible they rushed my order as well when i got to the window took my money told (not asked) me to park im the front didnt even hand me my receipt nor my drink shut the window on my face before i could say anything. Waited in the front for a while came gave me my food and walked away. Yet they still got my order wrong had to get out they fixed it went back to get my drink with a lame response sorry!!! Halfway home i drink out my drink and its the wrong drink im not surprised horrible customer service beware! Now i remember why i stopped going to jack months ago!!!!
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Jonathan Edwards
Go to a different one. This place is incredibly inconsistent. I go there for the tacos, man. I go there for the tacos! 50% of the time, they do not put the sauce on the tacos. I NEVER ask for taco sauce because Ive gotten used to every jack in the box in the country putting more than enough sauce on these greasy little gut missiles, but this place sucks. When I get food from this place, I never know if it will be cold or hot, have the toppings it should or not. Not worth my time, not worth yours.
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Kandy Mills
Went through the drive thru tonight order a spicy chicken combo get all the way home took a bite of my burger and no chicken hell no so took pic and called the restaurant 3times no answer nor even a dame answering machine what kind of business is this. So upset and I live far away from the location. I will think twice before going to that location and I will let my family and friends know not to take there business to that location.
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abas3702 abas3702
This location hasnt got my order right in over a year. They used to be on point but the children, ahem, I mean staff that this franchise chooses to hire just cant get the job done. I hope that they get their act together. I drive further away to the other locations to get better service. Best of luck to you guys. If things turn around Ill gladly give a good review.
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Charles Pannier
The person taking orders didnt know how to work a point of sale. Couldnt take seperate orders or split a check. Then they wanted me to pull around while they made a single sandwich... If that wasnt enough I get the grilled sandwich and it isnt even heated. Cold dry bread. The worst location Ive ever been to.
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Dr.Kozmo Zenith
Bathroom had urine all over floor ! Bathroom should be redone it is horrible. So that me suspect the rest and i was true, kitchen area not clean, food stains all over walls, dining area was filthy chairs have painted with spray paint wtf !!!! Corporate should really come and check this place OUT
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Justin Aiton
This location is by far the worst Ive been too in the Phoenix area. Soda machine is constantly not working, workers are blissfully unaware of cleanliness in the store and food is never the best. Half the time they only fill the frys half the way.
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Maria Valencia
Tengo años llendo ..y me gusta el trato que me dan aparte sus delicias..que me encantan ...
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Trevor Hightower
This was a great place for a quick bite to eat. My wife and I stopped here for something quick to eat. It was great and the food was really good. The service was really good as well and they were very friendly.
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Joshua Db
Rudest employees ever also almost every time you order something custom naturally they screw it up also they claim to be 24hrs and then code for 30-60 minutes every night to update their systems!!!
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Sylvia Garcia
Lobby was dirty. Employees looked liked they where upset working there. Not professional in the way they speak. They forget some people do speak a second language and understand what BS they speak
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Nicolette Floyd
Friendly staff, mostly clean,,,it was busy so the crew didnt have much time to take care of it....I work at a fast food place also, so I completely understand why,,,,,,keep up the awesomeness
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Rob Rox
Asked the manager to make sure there was no mayo on my burger, when I got home I opened up a burger with two almost completely black buns and spit in the ketchup. Dont ever go here lol.
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Michelle Kuykendall
The staff was not friendly, the tables were very dirty. I had to use my sons wipes to clean the table. Worst part, the place had a terrible smell. Ladies room was worse. Never going back
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Adam Robinson
I waited way too long in line behind just one person while other registers wernt being used and employees just standing around. Couldnt wait any longer. Had to walk out without ordering
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Jokers Love XO
This place is horrible! Horrible service, the order is hardly ever correct and they are so stingy about the sauces. Hardly can get enough hot sauce or ranch! DONT GO HERE! DONT DO IT!
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Stephanie Gutierrez
Came to the drive thru and got turned away due to "being busy" with only four to five cars in the parking lot and the dining room half empty. Its ridiculous, not coming here again.
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Mario Vazquez
Estupendo.lugar.para.disfrutar.un. desayuno riquísimo.selos.recomiendo.
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Ben Forman
This place does NOT offer the full menu all day. So either all the signs outside are wrong or the employees are too lazy. +1 star for curly fries. EDIT: - 1 star wrong order.
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Ernie Valdez
I went and order 2meals and a 10pc chicken nuggets. I only got 9 nuggets and they were all burnt, the curly and regular fries i got were really nasty. This is not acceptable
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Brandon Nelson
Waited 20min for my food with no one in front of me. Definately give priority to drive through as i watched about 15 order and leave while i waited for my food in lobby
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Keyla Pellegaud
Great customer service!! restaurant looks clean whenever i go there. Employees are so friendly and nice to you. Of course the food is always fresh and tasting good!