Sonic Drive-In
| Address: | 3944 Government Blvd, Mobile, AL 36693, USA |
| Phone: | +1 251-661-8559 |
| Site: | locations.sonicdrivein.com |
| Rating: | 2.6 |
| Working: | 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM |
Location
Photos 69
Reviews 28
CO
Connie Howard
Terrible sweet mint tea!!!! It tasted like water down carbonated water. This experience was the worst ever! The manager would not even bring her fat lazy behind out to take care of the situation. She sent a young girl out that did not know what was going on. I asked for a refund, then she claimed I must have a receipt that the car hop never brought me. After I paid with my credit card. After I asked for the manager she still never showed up she only sent the car hop with a cash refund. (that she couldnt give me because I didnt get a receipt. I know she was there because she pulled up and parked in the handicapped parking space and walked into the store. I seen her as I was ordering. Worst service ever I will NEVER go back! Manager SUCKS!!!
VI
victoria washington
My sandwich was not cut in half as requested. My daughters chicken finger kids meal came without requested sauce and without the toy. After waiting ten minutes and pressing button several times to get the sauce and toy, a server finally brings me the sauce only. I asked her if they had any toys. She goes back in and I wait a few more minutes until another server comes out to another car. I ask this server for a toy and she lets me know they had none. ...and let me not forget the unenthusiastic order taker. By no means am I downing all Sonic Drive-ins. 2/27/17 between 5 pm and 6 pm.
AL
Allison Boykin
Worst Sonic ever. I live very close, so there have been times Ive visited in hopes it would be better. Im not sure of this stores hiring process, but for 8 years I have never received friendly service unless the former franchise owner was present. Last Friday evening was even worse. The staff member the was working the drive thru was on her phone, even as we ordered. She was still on her phone at the window and acted as though we were putting her out. Ive received the number of the new management but feel resistant to call because of the lack of prior change.
ME
Melissa Norman
I wish you could give negative stars. This place would be -10. They are terrible. I have been here several times and every time its been terrible! Either the order is wrong, undercooked, cold, old, or missing items. The last time was today. My son in law went to get wings and they were placing a large order. They were told they couldnt take the order because they were out of oil! How the heck does a fast food restaurant run out of oil? My last time at Sonic!
WA
Wade Taylor
Im here right now in the drive thru and I was told to hold on.. its been 55 minutes. Im now just sitting here to see how long itll take them to get back with me. Ive even asked if anyone was still there and no one answered. Its now been an hour and 15 minutes since I was told to hold on and they turned the lights off and I can see someone walking to their car. I guess they didnt wanna serve me. Im going to The Stake n Shake down the road.
YA
Yameckia Busby
Worst service ever we order two milkshakes it took 20 minutes and then two different cashier asking for payment when we already paid via machine with a debit cardnever got a receipt when the milkshake came the regular Cheesecake milkshake had strawberry filling in it. it was more like ice cream then a shake had a terrible aftertaste to the shakes. they really need to work on their customer service.
MI
Miller Conrey
This place has the worst service ever. Ive been there multiple times and theyre always too busy for my order. I press the red button repeatedly and the girls inside turn it off and ignore my request to place an order. They always ask me to pull closer which I think is BS and theyre not even nice about it. Lazy lazy lazy. Maybe a change in management/staffing is necessary.
ER
Eric Hutsler
If you ever want sonic pass on this one. Ordered 2 hot chocolates. Last days have them out to you in a minute. 20 minutes later, after watching employees eat, one comes out and asks what we ordered. I say. 2 hot chocolates. She returns with 2 sundaes. I say no hot chocolates. She says we dont have those here, opens one of the sundaes and starts in on dessert.
PA
Patrick Snell
really slow service. ordered 2 combos, it took 30 minutes for the food to come, they forgot the drinks, and it took 15 minutes for the drinks. all the employees were sitting out front in no hurry to help anyone.
CO
Courtlyn Williams
Took 15 minutes just for a cup of ice. Terrible service. I used to work at a sonic, it does not take that long to get someone a large cup of ice. Must also have terrible management because drinks go out first.
NY
Nykkolas Solis
This Sonic always seems to take forever when it comes to my order. Ive been here multiple times at different times of the day to see what the deal is and theyre always slow. Not sure whats going on here.
DA
Danya Stevens
Waited over 40 mins for milkshakes. It was like they just forgot about us. I had to go knock on their door, only then they did they start making my order. Second experience like this at this location.
SA
saif albiaty
I was very unhappy with my visit at sonic on government. The lady taking the order acted like she didnt even wanna be there. And they didnt even give me sauce with my cheese sticks. 0_o
SL
Sleep Center
Absolute worse service Ive ever received from Sonic. They got my order wrong and worst of all didnt give me any ranch with my cheddar peppers. it was pathetic the way it was ran.
LA
Laquana Potts
This is the worst service Ive ever had and Im very disappointed I been in line for 30 mins for a 10lb bag of ice this is sad I might not come back after this experience
DO
Donnisha Nelson
Waited 20 minutes in the drive thru for a frozen lemonade only for them to tell me the machine is broken... no apology for the long wait just awful customer service.
VE
Veldel
They often have no idea whats on the secret menu or they are out of food. Otherwise they are great for drinks during happy hour.
MR
Mr. Bullard
be weary of using your credit card at the drive thru. its been tampered with and the employees play dumb when you dont use it.
ME
Melanie Butler
The food is usually good, but tonight it was terrible. Cold food and the chilli on my chilli dog was burnt and disgusting!
AM
Amber Brown
Good food.. but the bellhops could have a little more pep in their step maybe just a little more of an upbeat attitude
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John Pedigo
Drinks are as good as ever. Love their flavored iced tea. Service is the sticking point. Quite slow in the drive thru.
RI
Richard Deloach
Good service, food is usually always hot and shakes are always good. Definitely one of my favorite restaurants
SH
Shauntay C.
Horrible service, nothing worked, things on the menu I order was discontinued... So why is it on the menu??
RI
Rita White
Had a great experience. Sheniece was very friendly and helpful. Appreciated her customer service skills.
KR
Krista Reibling
Drinks didnt taste right, almost as if the water in the fountain machine was not clean or filtered well.
JE
Jeannette Bennett
Order incorrect twice. Manager finally saw it was done right but very inconvenient. Lacks consistency
SA
Sandy Rendall
The food was Luke warm, and the tots was dryer out along with the chicken strips.just horrible!
CO
CountJuggles
5 stars to help balace out the petty reviews from people that think theyre food critics.
