Address: | 5530 Windward Pkwy c310, Alpharetta, GA 30004, USA |
Phone: | +1 770-754-0554 |
Site: | locations.smashburger.com |
Rating: | 3.1 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 10AM–10PM 10AM–9PM |
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Paige Long
They fixed the avocado issue!! This place is definitely worth the trip now! Since this below visit, I have been multiple times and the service/staff/food have always been bar none. The only problem is they lost a valuable employee (Sally, you were awesome, congrats on the new baby!). Hopefully she will return when she gets off maternity leave. I will continue to be a patron of this place! This was my original post (3 stars): Okay, let me explain and dont get me wrong, I enjoyed the food. However there were some crazy flaws. I ordered the AVACADO burger. The amount of avacado on the burger was ridiculous. I was actually speechless. it seemed as though they tried to put as little avacado as they possibly could on the burger. NOTHING like the picture. Greasy, yes, but i liked it. I rate it better than five guys but i feel as though they shouldnt advertise something if you dont get what you are paying for.
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Cat
We went for lunch and waited 30 minutes for our two burgers. We werent the only ones, as we could see even the people that were already there before us were still waiting on their food. When it finally came, it was the girl running the register that was bringing everyones food out. We watched new customers come in and line up to order food and saw her completely ignore them. They would eventually walk out, seeing no one was coming to get their order. The burgers were very greasy, undercooked, and not made the way the menu said they were (missing toppings, or just weird extra toppings). Pulled up the reviews, because I was convinced this was just a rough day for them. Nope. All the reviews are spot on. Dont bother with this place anymore. Its either under newer, crappier management or theyve given up on training new employees.
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andrew wood
Absolute NIGHTMARE! Ordered food for our office and after driving and picking up the order. Half of the items were missing SO we try to call they repeatedly hang up on us. So we then we re send a worker to pick up the order and they stated that part of the order was its own delivery and that it has been sitting there the whole time. Excellent so not only do we have to go back and pick up missing items half of them are cold from sitting out. We spent over 150 dollars on this order alone. This trip was quite an eye opener and our office will not ever be ordering again. We understand mistakes happen our office orders out for lunch everyday and these issues happen but the way this was handled is ABSOLUTELY unacceptable.
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Austin McMinn
Not impressed. Ive been here several times and each time the wait is extremely long. Most recently they forgot my order and then I didnt get my food for another 30 minutes at which point they forgot my fries. No apology, nothing. 7/14/2015 Update - I decided to give them another go, my fourth time actually. Each time has been the same issues. This time I received my order properly but the person I was with didnt. We watched 15 people come in and wait and never received their food before we ate and left. Seems like there was only 4 people working there. Really curious who the management team is of this place, it could be a great place if it was ran efficiently. Sadly to say, I wont go back again.
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Donte Blair
Only reason this gets 3 stars is because I had to complain after recieving a very undercooked burger. They made it right by inviting me back for burgers, fries, and shakes for two. But even after the second time I just was not sure about this place. People who worked there were semi rude. I like to think of myself as being an easy nice customer but it was not reciprocated. The food is just ok. My burger was a bit on the salty side. The fresh ingredients and toppings were good and crisp though. Dont think I will be coming back anytime soon though. Especially with new burger joints popping up offering some competition.
DO
Dondre Berry
Do not go here. The service is horrible. Every time I go there, its always a problem with the order I made. The last time was the last time going to that location because the guy lied about honoring a coupon and it did not show up on receipt. I told him about it and then when trying to put the money on my card, charge my card $40 not including the $18 already charged. The manager was incorporative dealing with this forcing my to do a charge back with my bank.
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Tyler Rosekrans
The food took forever to get out, came out with problems. The amount of bacon or avocado they put on the burger is laughable. I got maybe 1/6th of an avocado on my AVOCADO burger. Let alone they had issues putting the basics on, in addition to the extra toppings I asked for. I even asked the servers there, they said they would get them but nothing happened. Will not come back. Also the food is greasy as hell. Be ready for that.
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A Private User
I have been here 4 times total. I really liked the restaurant and the quality of the food.i have referred people to this restaurant but the fourth time was horrible. I waited a long time for my food and everything was cold. The cashier was overworked and i can understand what he was going through. The sad thing was the food was not even for me. So sad, they will lose ALOT of business if they dont get it together.
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Sam London
The fries were hard on the inside. They were almost as stiff as cardboard. My wifes burger patty was cut in half almost like 2 small patties were combined in to one. Asked for a refund. The staff treated is terribly. They closed early and made a point to tell us we needed to take our food to go if we wanted them to remake our food at 10:15. Would have been satisfied at McDonalds.
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Gautham Mahendran
Worst place, they dont follow the timings. They say the are open till 9:00 PM but they lock the door at 8:30 PM itself. They dont care for the customers. Worst treatment for the customers. The staffs there suck big time, they treat everyone like as if they are giving free food. Dont ever try this place.
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Eddy Webb
First time I went, we barely got our fries after 15 minutes. The manager gave us free entrees for next time. When I went back at 6:30pm tonight, four employees just stared at me and refused to speak to me, let alone serve me. It isnt even worth free.
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Josh Jones
Very understaffed, only saw two people here. However, they were friendly, and despite the long line and some looks of frustration from waiting customers, some who walked out, I have to rate 4/5 stars because the burger is just that good.
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TomTom Taylor
Terrible place to visit....got there at 9:30pm and was told that they ran out of everything....will never go back...this happened on 08/08/2015...horrible service and sad that they closed early while open sign is flashing OPEN
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Wayne Kurzen
Terrible service! Sunday afternoon at 1:00 PM were told we are out of tomatoes, we are out of pickles, and are soft drink machine is just about empty. Are you kidding me? Someone needs to fire the manager/owner.
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Logan Resch
Amazing, Great tasting, Nick is great and kind! Tastes good and good recommendations! I recommend going there, it doesnt matter what other people think, the staff is great and its amazing!
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Amanda Wiggins
Omg.. first time here.. great food... I ordered regular fries but my mistake they gave me smash fries. Oh so very glad they did... they were better than my husbands regular fries!!!!!