Zarletti

Reviews 4

JA

Jaap Reh

We came on 516/15 around 9:30pm with a reservation for 8 ppl for my sister in laws bday and was the last table to be served. The bartender who was a male with blonde hair was super nice He updated and us on when our table will be ready, and offer us water. We were seated, but had the WORST service ever BY A HORRIBLE WAITER. The waiter, who was a male with dark hair in his late 20s or early to mid 30s with a scruff beard and beer belly was already asking us when the rest of our guests were arriving, which my sister in law who made the reservation told me that they offered to reserved until 10:30pm & told her on the phone. So we felt really RUSH by our waiter and knew that the he was impatient already because he kept looking at his watch. We asked the waiter if they do any birthday special, and he said the can get us a piece of cake for our bday girl, and we even verified that it was for one persons birthday, which he never brought out to us even after dinner, & someone in our group even ordered dessert (cheesecake). Away, we placed our orders, and when I was asking the waiter about specials and the items in the menu (seafood), he just give me quick answers and ignored me, left me before I can even placed my order and starter taking orders from the other guests in our group. I asked if they did separate checks, and he said "No, he will only bring one check." This was our first time in this restaurant, and there were several dishes we were unfamiliar with, so I was definitely felt offended when he did that. So our group finally got our dishes, and I didnt even get mine until 20 MINUTES after our group got all theirs.. The waiters exact words was that "he didnt realized that I didnt get my food". I order the pasta with the mushrooms and scallops, and my scallops was definitely overcooked, tasting burnt, and I didnt even complain at all. Anyway, we ate our food, and at the end of the night the waiter asked us if we are paying with multiple credit cards, which we reply "yes", since we wanted separate checks in the beginning. We were trying to figure out our charges, and the waiter was SO RUDE. HE WAS DEFINITELY UPSET THAT WE WERE TAKING TIME TO DO THIS, BUT WE DID NOT KNOW WHICH DISHES WERE WHICH, SINCE IT WAS ALL IN ITALIAN TITLES. HE ASKED US TO WRITE OUR CHARGES AND THEN ASK US TO MARK WHICH ITEMS WAS IN CASH. THEN HE TRY TO CALCULATE THE CASH TOTAL AND TOLD US THAT HE ""DID NOT WANT TO LOSE OUT ON HIS TIPS FOR THE CASH PAYMENT"",--------THE MANNER THAT HE SAID IT WAS VERY OFFENSIVE AND RUDE. OUR GUEST HAVE TO TELL HIM THAT WAS INAPPROPRIATE FOR HIM TO TELL US IN THAT TONE, SINCE WE PLANNED TO TAKE CARE OF IT. Throughout the whole check time, he kept telling us "tip wasnt included." <---multiple times. Finally one of our guest have to tell him that was rude for him to ask us for tip and that he would have gotten more tip for better services, which we definitely agree, and he said "he didnt care." AND he also tried to defend himself by saying he apologize, which he NEVER DID. This was our first time at this restaurant, and we will NOT be coming back again. We dine at a lot down town Milwaukee restaurants, and this was definitely a disappointment. I understand ppl want to go home, but why accept reservation this late and then give us the rudest and most horrible service without thinking that we wont have something to report. If we had great services, this would have been a great review, unfortunately it was not and ppl need to know about it, especially this WAITER.

JO

Joseph Rousseau

Good food, but what a dismal set of service standards. My family of four and my parents (aged 80+) arrived for our 5:30 reservation a few minutes late and were seated by 5:37. Then we were told in very clear terms by the hostess that we "needed to be gone" by 7:00, because another group had reserved a table at that time. Seriously? This after ... - we had waited outside for a valet for several minutes before my wife and 2 teenage sons entered the restaurant to see if there actually was a valet (answer: yes, but hes busy), - my sons had carefully escorted my father and mother from the car to the restaurant to help them through the door. - we had been told brusquely by a waiter to "hurry up" because it was cold outside. As if an explanation was needed, my wife had to explain that we understood that, what with the snow storm, and that my sons were helping their grandparents in. Theyre 84 years old for petes sake!!!! Of course, then we noticed everything the server did to get us out the door, like being served with no time between the salad and dinner plates; like offering dessert as my mother was still eating and then giving dessert menus to only 2 of the 6 people at the table; like bringing our coats out as we were still finishing up. Honestly, what a buzz kill. When your kids dont know if they should order salad because they are afraid of taking too much time, you know theres a problem. Given the 18% required tip on a party of 6, I guess the restaurant got a pretty good deal.

JU

Julie R

A very memorable dinner with my sisters! We started with the mussels for an appetizer, which were amazing, and a bottle of Chianti. Our server was very very good, going as far as suggesting a few different plates to share. This worked for us, as we all wanted a bit of the same things. We shared the evenings special pasta choice, which was scallops with sundried tomatoes, peas and a wonderful homemade pasta in a beautiful light sauce. The scallops were cooked to perfection and the pasta was probably the best Ive had. We then shared the NY strip and Halibut entrees. Both were absolutely wonderful, the chef even went as far as cooking a portion of the steak a bit more for one sister who does not like her meat rare. The halibut was the standout by far, crispy with the pistachios, and the tart cherries... wow! I cant wait to get downtown again, I need more of this!!! Thank you all for a wonderful night that we will not soon forget, we were treated so well!

LA

Latasha Love

Was very upset with zarletti restaurant services at the downtown Milwaukee location. Me and my fiancé booked a table for 7pm the hostess called left a message on my phone to confirm reservations i did return the call confirmed. But by 4:30 i received a call from the restaurant stating our reservations were not in the computer Mmmm i explained to the hostess that i had also received confirmation and number for our table to my phone via text. Long story short the restaurant offered to fix the problem but it would be a hour before we went to dinner my fiance decided we should cancel and when we did and we explained why the restaurant just said "ok" not how can we fix the problem or anything we can do We just learned. A big lesson never book this restaurant under a African American name they will lose your reservations