Subway

Reviews 5

MA

Marina Noel

If I could, I would not even give a 1 star rating. My visit had me leaving terrible and embarrassed. Served by a guy named Jimmy (seemed to be in charge during that shift) 10/20/2016 @ 12:30. Jimmy was kind at first but a lot of what he said was in a rude toned way. Passive aggressive is the best way to explain it. As for the story... I walked in with 4 orders and I warned him ahead of time and mentioned I was paying all of them SEPARATELY. Jimmy said as long as theres not 5 orders, not EXACTLY why but I had my assumptions. I came in and there was only two guys in there ordering and seemed slow. I proceeded with my order and he was moving a bit slow for the amount of orders I had but, I didnt care for I rather my order be right. He messed up just a few ingredients but fixable so it was just fine. He was half way through the order and ran out of turkey. He had said he needed to restock more and then found that there was no more turkey prepped. He apologized and said he needed to prep more in the back. I obviously let him and patiently waited, he then came back and still no one had come in behind me and not busy. He continued to make my order and 2 people walked in towards the middle of the whole order. Finally as I was paying there was one sandwich that was skipped over. He sounded annoyed and I can understand why because I was in the food industry so thats why I did my best trying to be patient and understanding. He was ringing up my order and the other guy obviously didnt know what was on that sandwich because Jimmy didnt finish and the other guy had gloves on so he finished it. Jimmy annoyingly said "you know what just have her tell you the veggies". I did and then came back to the register. He started ringing up all of the sandwiches together and I could tell he forgot since he forgot a lot of my order. I kindly reminded him they were all being paid separate. He paused and said "oh...okay", sounding annoyed of course. He separated them and I started paying for all of them. He would mention sandwiches but not exact, I needed to know so I pay with the money that was meant for certain ones (I was on a lunch break trip for co-workers). As I was paying the last one he mentioned something to me, now this is where I felt upset with him. I didnt show him I was upset, the whole time I kept mentioning how appreciative I was and always saying thank you. He said "And as for next time you come in with a lot of orders I would prefer you paying for them all together instead of separately, and not holding up the line". I looked at the line as there is now about 4 people behind me and said to him "I understand but, theres really nothing I can do about it". Jimmy replied back with "well if there is nothing you can do about it" then shrugged his shoulders. I didnt appreciate him putting all of the blame on me in front of the whole store because he was talking loud. First of all he took his sweet time, second he didnt have turkey prepped, third he clearly doesnt remember or did he ever acknowledge the effort I was doing to warn him about me paying separately, which he said was fine the in the beginning. Yet he acted like me holding up the whole line was my fault. Worst experience ever, I left the store embarrassed and brought my mood down when I came in just dandy. I love Subway but Jimmy needs to work on his communication and customer service skills. I have no idea if he was manager or not. If so, step down.

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PH

Phil Richmond

I ordered a footlong for sandwich. The manager (zack) only put 6 olives on it. I mentioned 8 would like more olives, to which he decided to instruct me on how to "ask" for more. Now if I feel that I was desiring something more than is expected as a paying customer, of course I would ask. I let the comment go because of the number of customers but upon check out same said manager (zack) asked of me and the next customer... "chips and drink? Not exactly a proper question. As the woman behind me left she whispered "you were much nicer than I would have been" and another employee came and apologized. I returned to the manager (zack) to ask for contact information for the owner which he refused to provide nor would he give me any store number. As I left he continued berating me on customer etiquette until I raised my hand and said I was done talking to him. He then made a comment about how cool is was and how he wanted to be just like me. Once I was in my car ZACK came out after me with a camera to take a picture of my care plates. He continued berating me and made disparaging comments about my looks. I will never go back to this SUBWAY and if I can get a list of the ones this partnership owns I will avoid all of them.

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A

A Private User

They indeed honor NO special deals or offers, and their $5 footlong menu is also "custom", excluding a couple sandwiches usually on it (namely the Spicy Italian). The assembly of my sandwich was also a disaster. First, they pulled it out of the toaster oven before the timer expired - giving me a disgusting lukewarm sandwich. I clearly asked for HONEY mustard, and the girl proceeded to put regular on it. When I corrected her, she asked if I wanted her to scrape it off...obviously I said yes. She then proceeded to take a spoon and rake it over the top of the shredded lettuce, really just spreading it around...how can you SCRAPE off SHREDDED lettuce?? No offer to remake the sandwich, nothing. She then made only ONE PASS with the honey mustard (after making FOUR with the regular before I could stop her), slammed it shut and cut it down the middle. They also skimped on the onions. Despicable business.

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KR

Krista Garrett

Went with my mom, she had a buy any sub, get one of equal or lesser value free coupon. They told her it was only good for a 6" BOGO and then tried to ring her up in 2 separate transactions. Also they were speaking Spanish to and about my mom during the transaction, which she doesnt understand. Thats rude. Its great to be bilingual and its not my business if a Spanish speaking customer speaks Spanish to their staff, thats great, but its rude to do it to English speakers and its expected that they be able to speak English well enough to understand the coupon and how to ring people up. We went to the subway on 196th on the east side of I-5, they had no problem with the coupon as a BOGO

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HA

haphazard1551

Service was fairly slow, three people working but it seemed like they could only work on one sandwich at a time. Ordered a 6" sub off their "$6 sub of the day" (so it should have been $3.50), but was told after they slowly made my sandwich that the menu was wrong had to be updated, and I was going to be charged $7.57 for a little 6" sandwich (and that they were having a deal on footlongs, so that if I ordered a footlong it would have been cheaper). Expensive, slow, and convoluted. Think Ill do better going literally anywhere else (except maybe Taco Bell)

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