Address: | 317 W Meeker St, Kent, WA 98032, USA |
Phone: | +1 253-981-4999 |
Site: | sweetthemesbakery.com |
Rating: | 4.4 |
Working: | Closed 10AM–5PM 10AM–5PM 10AM–5PM 10AM–5PM 10AM–5PM Closed |
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Ron Mills Jr
Let me just say, great product but missed customer service 101. We have spent quite a bit with these guys over the years but the experience recently has completely changed my opinion. Terrible business ethic in publicly harassing a customer who simply wanted to have the cake altered slightly to bring the price down. Rude behavior, in public nonetheless, will not be getting my business ever again. They could have simply worked WITH the customer, not against them. Then allowing for ongoing harassment of someone that leaves a bad review on their Facebook page. As a small business owner sometimes you have to suck it up and do the right thing, not just for your customer, but for the image of your company. Let me be clear, that doesnt mean lowering a price. It could be as simple as APPOLOGIZING for a bad experience and offering to work with them on something else. The approach they have taken is to talk about how great they are and not even address what the experience of their customer was. You can see this in the responses they have posted to bad reviews.
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Tonya Harlan
I cant say enough about the wonderful product and customer service I received from this bakery. I ordered a cake and cupcakes for my grandson first birthday -after a mix up with the order the owner quickly corrected everything, delivered it to my home in time for the event and through in some extras for my trouble. Our guests raved about the look and taste of everything we ordered - I will definitely be using Sweet Themes Bakery for all my special events!
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Michelle Hayes
Most AMAZING sweet times! -We held a mini baby-shower there. Perfect setting! and sweet treats were at our finger tips! -Staff is truly attentive to your needs for orders! Specialty cakes/cupcakes/cookies! The artistry and pastry is divine mix! I have gone back for specialty birthday cakes, cookies, and to purchase sweet gifts. A wonderful place to meet up with friends for coffee too! Highly recommended!
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Jackson Chen
We get all of our special cakes from here: engagement party cookies, anniversary cake, birthday sweets. The staff here is super nice and friendly. Just go to their website or call to have a cake special ordered. Theyre super flexible and will work with you on what you want. You can tell that the owners are passionate about what they do and it shows in their work.
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Angel Babbitt
They wanted to charge us $145 plus tax for a SMALL (maybe 5 people serving) round cake! Went somewhere else, ordered the custom cake, got a bigger cake & what we wanted for only $19.99! But I will never forget how my jaw dropped when they priced my order! $145+ for such a small simple cake!? Unless its being sprinkled with 24k gold flakes...FORGET THAT!!!
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Heamasi Vi
The place is beautiful inside and has a very nice homey feel to it. Their display cases are dazzling and everything looks delicious. The Carchedis were very nice to talk to and super helpful in finding other things around town. Go in and be sure to try some of their muffins! I recommend the Hawaiian or the raspberry Streussel.
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Courtni Bailey
This bakery always has great traditional and innovative treats. Sour Watermelon sugar cookies, cakes, brownies and much more. They have both Hummingbird and Carrot Cake and usually have several in the refrigerator available to buy at the last minute. If you want custom order call at least a week in advance.
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Kelley B
We ordered a custom graduation cake for our daughter - an open book with logos of her high school, Running Start school, and university she will attend in the fall. It was absolutely beautiful. The decoration was perfect and the cake was moist and delicious. Thank you Allison and crew!
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sarah moser
Just ok. Spent $12 for 5 cookies for my kids. Not one of them finished their cookie. Tasted dry and old. Plus, overpriced! A few wanted to try their very small macaroons which were overpriced and dry. I wish they let us sample before we bought. Oh well lesson learned!
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Elsie Chaudoin
Attended 2 birthday parties at Sweet Themes Bakery. Both times were fun and loved that they are open to whatever theme the party was. Last one was a Farm theme, where they allowed bunnies to come in and have kids pet them...It was a cute place.
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Danielle Donoghue
This is such an amazing little bakery, their treays are delicious and the atmosphere is great. They also have free wifi and amazing customer service, just one of the things you will find at this wonderful locally owened bakery.
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Ron Nebeker
Stumbled on this place one morrning and we got some patrys from them and they were divine. It is defently worth stopping in and getting a treat. I so am getting some things from them for Christmas Eve from them.
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Madeline Mckay
Thank you so much for making our wedding cake. It was just what we wanted. My husband is not a fan of cake, but he picked out our wedding cake and love it. Thank for making our day even more special.
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Cody Mitchell
They always have a selection of cakes available if you arent picky. Special orders have been amazing, every family birthday or occasion both kids and adults, they have knocked it out of the park.
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Pat Fredell
Outstanding baked goods. Best "hidden" secret around is their cake refrigerator, that always has a wide variety of cakes ready for you to grab.
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Lucas Elbert
Some friends got a cake from them and it was delicious. It was topped with piroulines,macarons,whoppers,rollos and kisses
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Joaquin Teton
Awesome Bakery. Very good. A Must try. They always have specials and deals going on on Fridays. Theyre also on Facebook.
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Johnny boy
great tasting treats. the Samoa cookies are wonderful and so was the peanut butter bar.
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Jeff Klein
Great place for a sugar fix, so many choices so be prepared to take a large box home.
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Lorena Long
Delectable sweets in the case or by custom order. Such a treat!
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Matt Smith
Delicious and a great fun assortment cookies and cake.
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Paisley Rowe
Great coffee and super yummy treats! ☕
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Nicole Cook
The Hawaiian muffin was delicious!
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shawn fox
They make lavender cookies
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Michelle K
Its all good