Noodles and Company
| Address: | 7020 Old Keene Mill Rd, Springfield, VA 22150, USA |
| Phone: | +1 703-451-6145 |
| Site: | locations.noodles.com |
| Rating: | 3.8 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–9PM |
Location
Photos 80
Reviews 7
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Janine Conway
Appalled at the treatment I just received at @Noodles on Old Keene Mill Rd! First, none of the tables were clean (only one other family in there - no reason EVERY other table should have been dirty). I said something to a guy who worked there, and had a towel like he was going to clean tables, but when we came back from the bathroom they STILL didnt have a clean table. So we cleaned one for ourselves. Then, in the bathroom the toilet paper had brown stuff along the side of the roll. Which means this squeamish mama was uncomfortable. Normally I would have have left over a nasty bathroom, but it had been a long evening of baby registering with little man, I was feeling all 33 weeks of pregnancy, and we were both tired and hungry. I said something and the cashier rolled her eyes. The other family got up and left. So now we were the only clients. When my food came without the egg I always add to my order, I asked for some and noticed the guys behind the counter shaking their heads and snickering. They brought me a small tray of cold egg bits. Cold. As in straight from the fridge. I went to ask them to heat it up and was met with more snickering and eye rolling. I told them I didnt appreciate being laughed at for what was a simple request to heat up my eggs. "Who," I asked, " wants cold eggs in their food? Everytime I come here I get the same thing and add an egg. Its always mixed in with the food-hot and youre acting like something is wrong with me for not wanting cold eggs." I told them that was the last straw: first the dirty tables, then the nasty toilet paper roll and now being disrespected over a simple request to serve my eggs properly. I demanded a refund and the staff in the back continued shaking their heads and laughing. Turns out the cashier didnt add the egg, but remembered me ordering it. The manager said they could throw it in microwave real quick but since it wasnt on the order I had no right to complain. By now another customer had come in and I was embarrassed. I informed them, loudly enough for the new customer to hear, that I didnt appreciate the lack of customer service or the disrespect of them laughing at what are entirely reasonable requests on my part (which i listed for that customer to hear - including the nasty bathroom) and that I would be filing a complaint. I just dont understand how after a customer complains specifically about the staff snickering at her that they would continue to do so in her presence. Good customer service would dictate even if the customer was looney, once they complain about the staff snickering at them and being disrespectful, staff would at least wait til theyre gone before continuing to laugh at them. They took my food back, processed my refund and I went around the corner to gather my son. As we walked to the door, about 6 more customers had come in and the staff was talking about how ridiculous Id been. "Mommy," my son said, " theyre still laughing at us." He was so hurt! And seeing his embarrassment hurt ME. "Yes," I said loudly, causing the customers to turn and look at me, "they ARE still laughing at us and you can guarantee their bosses will hear about this tomorrow." Adding salt to the wound: when we got in the car Little Man said to me, "Mommy, If you were in uniform, they would have just listened to you. No one ever treats you like that when youre in uniform." Im not sure where he got that from but I bet hes right! You can believe I will be filing a complaint, soon as I figure out who to file it to.
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Robert Reeves
Lost a customer today. Been going to this location for years. Today I walk in and order the Steak Stroganoff, as I have done countless times. The guy at the register was pleasant, he also brought me my food. However I realized after getting my food that it was just noodles, sauce and mushrooms. I go back up to the registers, the guy who rang me up was busy. So I ask one of the girls who is just standing behind the counter, to assist me. I point out to her that had ordered the Steak Stroganoff, but no steak was present. All I wanted to hear was "I am sorry about that, let me fix that for you." Instead I got a lecture about how I ordered wrong. She proceeds to tell me that I have to ask for steak on the Steak Stroganoff. I point out to her that "steak" is in its name. I also tell her that the Steak Stroganoff is not like the Penne Rosa or Pad Thai, where you have to specify add-ons such as Chicken or Shrimp, its actually one of the few items on the board that doesnt suggest a meat pairing. She was giving me an attitude the entire time, and when she went to hand me a small bowl with steak in it, I told her I would rather have a refund at that point. She never offered an apology, just loads of attitude. I wont be back, and I will let all my friends and colleagues know to steer clear of this location.
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Matthew Shaver
The reason I give it four stars is nothing dealing with the food or anything. I think this place is amazing, and every time I go there I always get greeted with happy smiles and happy people. I go there so much a lot of the people recognize who I am :-) but my heart has been shattered because my favorite employee is leaving the job and going to another place very soon. A good chunk of the reason I went there is to have casual chit-chat with her, and Im going to miss her greatly. Other than that, the food is amazing :-) its always 100% good, and even when I try to try different things, those are always good as well. My favorite dish is the parmesan crusted chicken buttered noodles.
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Robert Boyle
The cashier Christian was very pleasant. The manager Jaz was quick to tell us that we would have to take the food to go because it was 934pm and the place was closing.....hmmm, closing is 10pm. In my experience, closing at 10pm means doors are locked at or close to 10pm. The cooks literally glared at us while preparing a simple soup. We felt our business was unwelcome. So sorry to have had to ask the cooks to serve up some soup 25 minutes before closing. This location used to be a fun place to eat but has deteriorated over the past six months. We are not going back. But will be contacting corporate.
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Lis De Saussure
Have only ever had pleasant experiences here. The food is always great, the staff is always friendly and if there is an issue (rare and only ever minor issues if they even occur), they bend over backwards to correct them, and quickly. I know food service employees take a lot of abuse and Im sure these folks see their fair share, but that hasnt impacted the environment of this location or their attitudes toward customers from what Ive seen (and I visit often enough).
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Patricia Erney
Check your ToGo orders for accuracy. Got all the way home and discovered my chicken was missing. Very disappointing to say the least. Its the best part. Parma crusted chicken on Mac and Cheese.
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Anne Schumann
This place is always fast, clean and gets the order right. I like their new kids meals option for $5 and it comes with apples and broccoli. Nice to see a kid meal that is actually healthy.
