Pizza Hut
| Address: | 800 London Blvd, Portsmouth, VA 23704, USA |
| Phone: | +1 757-399-9999 |
| Site: | pizzahut.com |
| Rating: | 2.1 |
| Working: | 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM 10AM–12AM 10AM–12AM 10AM–11PM |
Location
Photos 34
Reviews 16
JA
Jacqueline Zubber
Pizza meat was spoiled as if it was cooked or reheated. When I called and said the meat tasted "old", the so called manager loudly said "OLDDDD"!!!!?? After I obviously had to explain what I meant, he said he would issue me a credit. This was 3 weeks ago. Tonight I called back and no credit was issued at all for the $8.99 spoiled meat pizza. Luckily the worker who answered gave me the credit anyway. If the pizza is the same as before plus after reading the reviews, I am sure I wont be going back. If I could give this Pizza Hut location a -5 (negative 5), I would. The customer service and the buffet when I first went there was a joke and an embarrassment to say the least. New management and new staff could make this place much better Im sure.
SA
Sabrina Shanks
I dont even want to give a one star..... maybe a 1/2??? I live about 5-6 minutes away from this place and waited an hour for cold food. Called and waited to speak with manager and was on the phone for 5 minutes. Mind you this was around 430 when I ordered"quoted not a busy time". Driver didnt have any change so I had to let him take my change, sorry but not sorry, I did not want to tip because of service. This is the 3rd and last time this store gets my business! This location has been needing a new staff and management for a long time now. Also needs better customer service that can actually know how to speak properly. Two thumbs down.....
MS
msdsolo barnes
Ordered a pizza( bacon,pepperoni and extra sauce ), chocolate chip cookies and bone -out wings, to be picked up. My son went to pick it up, on his way to work. He dropping it off at my house. The pizza was cold, burnt. There was not any extra sause, hardly any sause. Let alone any extra sauce. It was clearly old. There were a few pieces of bacon on a couple, of slices, not on every slice. The mild wings were hard,cold and clearly had been there for a while. The only decent item was the chocolate chip cookies. Also, keep on mind, I only live 7 minutes away. So there was no reason for our food to be old and cold!!!!! Absolutely awful!!!!!!
LI
Lisa Beasley
This is absolutely the worst place I have ever tried to order food from! In all of my years I have never experience such poor customer service from the restaurant itself, as well as the customer service center. When asked who the CEO was or another number to call, young girl said she had no idea, she is only 16 years old and how should she know. When I asked for her name or her managers name she said "no, you just trying to get me in trouble, a little girl only 16, Im not giving to you cuz I dont trust you wont." Dont ever order from Pizza Hut especially from this location! Poor customer service and dumbest people on this planet!
BE
Benjamin Beltran Jr
This place is pretty bad at reading your order. I have ordered delivery from them three different times. Each time the pizza came with wrong sauce and/or toppings. The last time I personally brought the pizza back to them with my receipt showed them and all they could say was oh. I saw the pizza maker in the back with the look of, shoot I messed up. I waited for my new pizza. I took a look at it before I left and it clearly had the wrong toppings again. Not sure whats going on there, but it is a direct reflection of poor management! We will no longer order from this place!
CY
Cynthia Benton Hunt
Okay i got a four dollar credit on my next pizza because they got the order wrong and when i ate inside with my family the salad was not fresh i had to make my own drinks and ASK FOR PLATES AFTER THE LIZZA CAME NEARLY AN HOUR AND A HALF LATER THE HUNGER PAIN HAD BEEN LEFT I WAS READY TO GO AND THE FOOD WAS NOT SEASONED AT ALL SO I DID CARRY OUT ON TWO PERSONAL PAN PIZZA THEY MESSED THAT UP I WAS LIKE DAG I DONT EVEN KNOW WHY MY KIDS KEEP BEGGING ME TO BRING THEM HERE
A
A Private User
The food is OK its often greasy in most cases but its American pizza what do you expect. The service on the other hand is horrible every time I call up there i have a problem and when I call to correct the problem with my order after it takes bout an hour and a half to get here the managers have an attitude and hang up I would not recommend it to anyone
RI
Rick Day
I only clicked on one star because I had to pick something. People are rude, service sucks. They put out the salad bar but dont keep it stocked. The "special" pizza they serve during lunch isnt the same dough they use for the real pizza. Any way they can to cut corners. I used to love Pizza Hut until coming to this area of Virginia.
ER
Erica Knowlton
Order was made incorrectly! I called and they gave me a credit. I couldnt go back to pick the pizza up at that moment so I accepted the credit. Then I called to redeem ... Surprise... They dont have a record of the event! There are to many good choices to deal with terrible service! They didnt even apologize.
JO
John Wentz
You have gotta be kidding me. Come through the door and you see these guys are asking for top reviews. The service is slow and the employees complain of some manager named tracey trying to improve her reviews. I just want food but i have dealt with tracey before and shes pretty much the worst manager ever.
KA
Katrina Wilkinson
I ordered 2 pizzas yesterday the restaurant was really dirty The cook didnt wear gloves and when I got home with the pizza they both were raw... I baked them the rest of the way The one I ate was pretty good the 2nd one HAD NO SAUCE... This is one Pizza Hut I wont order pizza from here again
JO
Joshua Martin
By far the worst pizza hut ever. First time ordering from this location i received a half cooked pizza 1.5 hours after call in. Second time ordered online and never had pizza delivered. On top of that received horrible customer from manager. Never ordering from this location again.
ST
Steve
Worst Pizza Hut in the area, Unfortunately this is the only Pizza Hut that delivers to my house and when I received my Pizza it was overcooked and was not good. I recommend anyone to stay away from this Pizza Hut and go to the next closest one out Victory Crossing Shopping Center!
DA
Danny Hughes
Terrible customer service. Very rude over the phone when I called to cancel an online order for one pizza that had over a 4 hour wait time. I highly advice if you live in the downtown portsmouth area to just go to dominos. This pizza Hut is terrible. Would give 0 stars if I could.
SH
Shaniece Reid
These people are so rude and they dont even care if you call corporate. Corporate doesnt care either! I waited an hour for my food then when it got here, it was cold. I just ordered a pasta and bread sticks. Why does that take so long to make?? Id give you zero stars if I could.
HI
Hito Shura
I love how I live less than 5 minutes away but it consistently takes these individuals more than an hour to deliver my order (cold and unpalatable no less!). Thats okay though. If they dont want my money or business, they wont get it. Ill try Dominos or some other place.
