Address: | 13350 Midlothian Turnpike, Midlothian, VA 23113, USA |
Phone: | +1 804-794-6466 |
Site: | pizzahut.com |
Rating: | 2.5 |
Working: | 10:30AM–12AM 10:30AM–12AM 10:30AM–12AM 10:30AM–12AM 10:30AM–1AM 10:30AM–1AM 10:30AM–12AM |
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Mary Dodson
Ordered delivery from here @ 4:52pm. Got 2 lrg pizzasa, 8 pc honey bbq wings and cinnamon sticks. Food came about 40 minutes later. Cinnamon sticks were messed up, worst cut pizzasa Ive ever seen and there were only 7 wings. Called them back the manager said the only thing she could do was resubmit the order and do a trade. Said wait time was now @ 1 hour and 10 minutes. I said ok just resend the food. @ 7:30 they still werent here so I called back and the lady on the phone said the order was not submitted by the first lady to be replaced. Said it would take another hour and 10 minutes for delivery. I decided to just go pick it up so she said it would be ready in 20 minutes. They gave me a free cheese pizza for the inconvenience. So after 3 hours I finally got the food I ordered only after paying for a delivery fee and a tip for the driver and the gas I burnt having to pick it up myself. Put in a complaint with corporate, they sent an email apologizing and it said I should receive a call from the manager of that store which never happened. Got a call today from corporate asking if Ive been in contact with that store, I told her no. She apologized again and offered me store credit with that store or 2 free lrg pizza gift cards. I took the gift cards Im not ever ordering from that location again. That store sucks but corporate pizza hut did try to make up for the trouble I went through.
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Debra Irwin
The worst service ever My girlfriend and I went here for dinner tonight. Our first time here. Only 2 other people in the restaurant at 6 pm on a Friday night. That should have been a huge red flag! When our pizza was delivered to our table my pizza was wrong. Wanted thick pizza and no cheese, I know it sounds like I am weird but I cant eat cheese. Of course it had thin crust and cheese. My girlfriend ps tea was tasteless and after asking 3 times we gave up. Shee took my pizza back and said she would make me a new one and it would only take eight minutes. 30 minutes later I still didnt have a pizza meanwhile the restaurant is starting to fill up partway. I had to flag the server down and she said the reason was taking so long is because I got slammed and they had to other orders to take care of. Really! She finally showed up with my pizza 45 minutes later after my girlfriend finished eating her pizza in a box. Really! I asked her to please send the manager to our table. He really didnt care and I really dont think he was a manager. He was Young and we were told he was the only cook for the night. He told me he would go fix my pizza and bring it right to me. And hour and a half later after my girlfriend finished her pizza still no pizza. Do yourself A favor and pass this location up.
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Dale Nutter
0 Stars. If there was a zero star I would be putting that. This has to be the worst pizza hut Ive ever been to. Save yourself some trouble and never go here. This was on a Sunday and was not crowded at all so there is no excuse for such horrible service. The server was completely incompetent and couldnt get the order right. First of all I went to the front because I knew she didnt write it down and could tell it was wrong so I went up front and verified the order. Bread sticks were missing and wing flavor was wrong. So after waiting 45 minutes she brings out the food and it is cold from sitting there for 15 minutes apparently. The bread sticks were hard and pizza was dry and cold. They brought marinara that had black chunks in it and was ice cold from the fridge or something. And they only brought 5 bread stick instead of 10 and still had the wings wrong. Worst experience at a pizza hut. The staff here is a complete mess. The manager came out because I said I was not paying for the wings or bread sticks and didnt say a single word or apologize. AWFUL service here 0 stars
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Rva Gamer
called and ordered pizza and wings around 9:24pm while I was at work on 5/13/2016...it is now nearing 11:00 pm and I still havent received my delivery with an estimated delivery time of 45 minuets. I have called three times to make sure it was in route once at 10:15, where I was informed my delivery was in route (this particular pizza hut is 5-10 minuets from my job) so I continued to wait patiently. The second call placed around 10:40 was answered by an employee which blatantly hung up in my face. Now I call one last time and the associate informs me that the delivery guy had 4 deliveries in total.....Okay so are you informing me my pizza will be cold upon arrival after this damn near 2 hour wait?? it is now 11:01pm and still waiting.....
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Ashlen Malmberg
I dont know if they have a new manager, new workers in general, or they decide to stop working way before its closing time but I ordered at 7:24 and it was supposed to arrive at 8:04pm I call at 8:40ish and they say something was going on? Or something with the driver. Idk Couldnt tell much but said it momentarily will be here. I ended up having 2 other numbers, customer service and somewhere else, call asking if I want to cancel my order. No I dont. I want my food and discount I should receive. It will be approaching 2 hours since I ordered and it has been 1 hour past the arrival time. I have a feeling they wait until just at closing to say I need to cancel so I cant re order not that Id want to at this point.
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CHRIS REDFIELD
Hi my name is Chris Monroe Im the new manager at this location and for the 4 to 5 stars thank you everyone for the compliments we have been understaffed and yes the building is out dated and the repair cost vs the rent is high and the sales maregen just isnt that high to do all that hopefully we will be moving to a brand new store if we do they are gonna move it within a mile if the current store and it will be carry out or delivery only but during the time being I and our management team will make sure you get the best service posable again we are very sorry for the service issues in the dine in aera thank you for the imput and hope to see every one again Soon .
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A Private User
First of all the food is excellent, although the salad bar could do with a little bit more items; But being that most of their business is delivery or take out, I guess your not able to have everything. The most important thing though is the salad bar is fresh! The service is both friendly and expedient, I waited no more than ten minutes for my pizza and being that i had my salad from the salad bar, the wait didnt even seem that long. The decore is excellent, almost tranquil. since most of their business is takeout you wont have a problem finding a seat. All in all an excellent place to have dinner highly recommended!!!