Address: | 75 W 1000 S, Heber City, UT 84032, USA |
Phone: | +1 435-503-9900 |
Site: | caferio.com |
Rating: | 2.7 |
Working: | 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–11PM 10:30AM–11PM 10:30AM–11PM 11AM–9PM |
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McKell Metcalf
SERIOUSLY DOESNT EVEN DESERVE ONE STAR. I have been here two times and they were the 2 worst experiences I have had. First time: I went to Cafe Rio with my mom about 7:30, a typical dinner time. They had ran out of: black beans, sweet pork, chicken, limes, tomatillo sauce, tres leches and flan. The staff was extremely impatient as I tried to order food for the whole family with their limited options. Second time: just yesterday, me and my friend went to go eat and we wanted to try something new. We were asking the servers questions and again, extremely impatient to help answer our questions. We ordered tres leches at checkout and it took 20 minutes for it to come out. The checkout girl didnt even tell the staff for about 5 minutes that we had ordered it. I went to grab a to-go lid and noticed the way she was helping another customer, he had paid with a few gift cards and she had tried to keep the card with the remaining balance, assuring him that it was empty. He finally had her convinced there was money and she gave it back to him after 4-5 minutes. She just glared and snapped at me when I asked for a to-go lid. She continued to glare at me and my friend as we waited for our tres leches. AND IT LOOKED NOTHING LIKE THE PICTURE WHEN IT CAME OUT. No strawberries and no whipped cream. Horrible Horchata and Dr. Pepper. Such a shame, I love Cafe Rio and have had many wonderful experiences at other locations. AVOID HEBER LOCATION AT ALL COSTS.
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Eric Johnson
All the bad reviews are accurate. When I talked to the manager about the puddle of standing water on my enchilada he said it was just the sauce and told me thats what enchiladas are. I have been ordering the same thing at cafe rio for years and its always great, but this time it was garbage. The place was filthy and the kitchen area made me wish it wasnt visible so I could at least try to enjoy it. There was a puddle of water soaking into a rug and 6 team members were just sitting at tables doing nothing. There was also spilled soda all over the fountain area. The manager did offer to let me get a new meal though, which I didnt take him up on, but props to him for that anyway.
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Brandy Roberts
This place doesnt deserve any stars, it needs to have a health inspector go in and shut it down! Walking in all of the employees were goofing off doing nothing. The food was absolutely atrocious, hardened on top, odd colors, looked VERY old! We couldnt find a single table that look to have been cleaned ever, poor service and it smelled SO bad!!! Worst dining experience Ive ever had, we had a few bites and ended up tossing our and leaving to another restaurant. We will NEVER be coming back to this cafe rio, hopefully there are enough complaints that you get a health inspection...Im honestly worried Im going to get food poisoning! SICK SICK SICK!
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Natalia Zittimg
I dont think it deserves one star but Ill be nice. Every time I have gone in they have either been out of what I wanted or the food was nasty. I keep trying to give them the benefit of the doubt and think maybe it was my timing but Im disappointed every time! I just went an got some tacos and the tortillas were hard an stale the meat was cold and the lettuce had rotten pieces in it. I couldnt finish it, it was so bad. They have ruined cafe rio for me....an I used to love it! I just really hope they can get on top of their game soon because theyre going to be losing customers.
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Camelia AG
This is a place to go when is the LAST option because there is NOTHING else open in town and you are way too hungry! The place is always a mess and dirty, thats to also include the employees wearing dirty uniforms. Service is awful, and if place is busy, does not matter how many of them there are, they dont care and dont help each other, just kept starring at clients, which is very upsetting! And dont expect to get your food well served or nice presentation, they just throw food in the plate. If you like your food hot, forget it, you rather ask to go and microwave at home!
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Carl Wahlen
Worst. Service. EVER. My wife asked for cheese on her tortilla for her chicken salad (if you are a Cafe Rio veteran, you know that this comes standard) she was told that they "didnt have time for that" The next employee didnt care to ask what we wanted on our salads and proceeded to add everything. Thats not all... The pork was drowning in water, the chicken tasted like it came out of a can, the "specialty drinks" were completely empty, and the atmosphere was somber. All in all, I wouldnt send my worst enemy to eat that slop.
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Nathan Lewis
My husband got VERY severe food poisoning from the pork burrito! In addition, my steak burrito had steak that was so tough, we joked that jerky would have been easier to chew. Really though, bad food is one thing, but dirty, disgusting food that gives a person food poisoning deserves a public warning. Most Café Rio locations are great, this location is consistently terrible. This is the first time one of us almost ended up in the emergency room though. We will never bring our family here again and you shouldnt either!
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Asunción Valdez
Dont get me wrong the food is great and if your taking your food to go you usually dont notice anything wrong but, It doesnt open right on schedule, bathrooms are super dirty, and the eating area is dirty too, food and garbage on the floor and tables and the girl that was "doing" the cleaning hadnt clean the soda machine and we had to wait about 10 min for her to be done, because she was doing everything in like slow motion.
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evan reinhardt
I have been a loyal Cafe Rio fan for 10+ years. I ordered a pork burrito today and the tortilla was halfway cooked. They made the pork burrito again for me but while I was eating, it was chicken instead of pork. The tortilla was again only halfway cooked. The overall taste and quality has gone downhill. It is not the same. I will no longer be going to cafe rio. I will now be switching over to costa vida instead.
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Jim H
Food was great. Portion size was really good as well. My main concern was cleanleness and service attuide. All tables were dirty and the one we sat at was rickety. Looking around at other tables napkins were propping up at least a corner. The folks working there pretty much acted as if they didnt want to be there and were annoyed if asked questions. Good food but will stop at other places in The future.
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Daniel Monzello
I love the food but unfortunately this location is poorly run. I called corporate and gave them my feedback about two months ago. Just went again and it was worse then ever. Disgruntled employees, dirty bathrooms, and burnt out lighting really kills the mood. I hate leaving bad reviews. I just hope it is heard and changes are made, for their sake and the customers.
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Allan Goodwin
Filthy, smelly place. Good food but I was wondering about food poisoning. Bunch of kids (employees) paying lots of attention to other coworkers but very slow on service to customers. Cashier was equally inept and clowning around. Rang up order wrong. I never write reviews often but had to on this one. Owner should be ashamed along with GM. What a dump.