Little Caesars Pizza

Reviews 4

MA

marjorie aldridge

YOU MAY NOTICE I HAVE AWARDED ONE STAR ON THE REVIEW BECAUSE I AND ANOTHER LADY WERE NOT ALLOWED TO ORDER TONIGHT. THE MANAGER SHUT THE CASH REGISTER AND WALKED AWAY RATHER THAN ALLOWING US TO ORDER. BEFORE MAKING TRACKS, HE TOLD THE YOUNG FEMALE EMPLOYEE (ON HER 3RD DAY) THAT WITHOUT HIS FINGERPRINT SHE COULD NOT OPERATE THE REGISTER. THIS MOVE WAS THE CULMINATION OF A PROGRESSIVELY FRUSTATING INTERCHANGE BETWEEN THE MANAGER, MYSELF AND ANOTHER FEMALE CUSTOMER. HERES HOW IT STARTED. ABOUT ONE MONTH AGO, MY SON ASKED FOR CAESARS PIZZA AS HIS CHOICE FOR "FAST FOOD SATURDAY". WHEN I ATTEMPTED TO CALL THE STORE, NO ONE PICKED UP THE PHONE. IT RANG SO MANY TIMES IT CONVERTED TO THE FAX SIGNAL. AFTER TRYING THIS A FEW TIMES, I GAVE UP AND DROVE THE 10 MILES TO THE STORE. THERE WERE MAYBE 3 OTHER CUSTOMERS IN THE WAITING AREA. WHEN IT WAS MY TURN TO ORDER I ASKED THE (SAME) MANAGER "WHATS UP THE THE PHONE?" HIS REPLY WAS A TOTALLY UNSATISFYING AND NEBULOUS ACKNOWLEDGEMENT THAT INDEED SOMETHING MUST BE WRONG WITH THE PHONE AND THAT WAS THAT. HE DIDNT WALK OVER AND TEST THE PHONE. AT THE TIME, I THOUGHT THAT WAS A LITTLE STRANGE. I HAVENT LIVED IN ROCKPORT ALL THAT LONG AND EVEN WONDERED IF THIS BUSINESS HAD SIMPLY MADE THE DECISION NOT TO ACCEPT PHONE ORDERS TO ALLEVIATE PRESSURE ON THEIR STAFF. ALSO I THOUGHT IT WAS WEIRD THAT THERE WAS A HAND MADE SIGN THAT SAID THERE WAS NO CHEESEY BREAD THAT NIGHT. ALSO STRANGE SINCE CRAZY BREAD WAS BEING MAD AND MOZZARELLA WAS OBVIOUSLY BEING PUT ON THE PIZZAS. THAT SAID, IT DIDNT TAKE LONG TO GET MY ORDER AND I DIDNT THINK ABOUT AGAIN. UNTIL TONIGHT. AT 6:30 (AGAIN A SATURDAY), I CALLED TO PLACE AN ORDER BUT THERE WAS NO ANSWER. THE PHONE RANG AND RANG. RESIGNED, I GRABBED MY KINDLE SO I COULD READ WHILE WAITING FOR MY ORDER. I HOPED IT WOULD NOT BE TOO BUSY. WHEN I ARRIVED, THERE WAS ONE OTHER CAR PARKED RIGHT IN FRONT BESIDE ME. WHEN I WALKED IN, 2 CUSTOMERS WERE WALKING OUT. THERE ONE LADY AT THE COUNTER GETTING READY TO PLACE AN ORDER. I HEARD HER ASK THE MANAGER WHY NO ONE ANSWERED THE PHONE. THE MANAGER TOLD HER THE SAME THING HE TOLD ME A MONTH AGO - THAT THE PHONE WAS OUT OF ORDER IN SOME FASHION. THAT WAS ALL I NEEDED TO CHIME IN THAT HIS ANSWER WAS THE SAME A MONTH AGO WHEN I ASKED THE SAME QUESTION. THIS DID NOT MAKE HIM HAPPY. HE HAD NO LOGICAL ANSWER. THE OTHER LADY (I LOVE THIS LADY) STARTED GETTING HOPPED UP TOO AND SAID, "YEAH, THIS HAS HAPPED TO ME 5 TIMES AND WHEN I DRIVE UP HERE YOU ARE NOT EVEN BUSY! HE REPLIED, "JUST BECAUSE WE DONT LOOK BUSY DOESNT MEAN WE ARENT BUSY!" WELL, I SUPPOSE THATS A VALID POINT. ANYWAY, THE KERFUFFLE WAS ON, BABY! MY CONFEDERATE AND I WERE GOING BACK AND FORTH WITH THE MANAGER RATHER INEFFECTIVELY BUT STILL, IT WAS SORT OF LIBERATING - TO CONFRONT BAD CUSTOMER SERVICE TOE TO TOE WITH ONES OPPRESSOR. IM PRETTY SURE I SAID SOMETHING SNARKY ABOUT HOW IGNORING THE PHONE ON A SATURDAY WAS A VERY UNIQUE BUSINESS MODEL. THEN THE MANAGER GRABBED A SHORT STACK OF PIZZA BOXES AND CAME OUT FROM BEHIND THE COUNTER. HE HANDED THEM OFF TO A NICE GENTLEMAN WAITING PATIENTLY BEHIND US. AS HE DID, I CLEARLY HEARD HIM SAY TO THE MAN, "SIR, IM SORRY YOU HAD TO HEAR THAT", AS THOUGH HIS SENSIBILITIES WERE IRREVERSIBLY DAMAGED LISTENING TO 2 MIDDLE AGED WOMEN KARP ABOUT BAD SERVICE. WELL, THAT JUST SPURRED ME AND MY DESPERADO GAL PAL TO NEW HEIGHT OF IRRITATION. WE WERENT SHOUTING BUT ILL ADMIT WE HAD RAISED OUR VOICES AND TO HIS CREDIT, THE MANAGER KEPT HIS COOL. AFTER SOME MORE NONPRODUCTIVE BACK AND FORTH, HE SHUT DOWN THE REGISTER. MY NEW BUDDY AND I TURNED TO EACH OTHER WITH THE , "OMG! DID THIS JUST HAPPEN?" LOOK ON OUR FACES. THE COUP DE GRAS WAS DELIVERED. NO PIZZA TONIGHT!

SA

sandykmalta

41 reviews 1.0 star rating 9/13/2016 DO NOT EAT THERE!!! 9/11/16 SUNDAY 6:30 PM WTF 5 rude kids who hang out in the back OF STORE who have NO CUSTOMER SERVICE SKILLS might wait on you! I went in to Little Caesars and 5 employees ignored me for 10 minutes until a Police Officer came in and was greeted with Hi and immediately waited on but oh no he didnt get any pizza because he was in a hurry and there were 0 HOT AND READY ON A SUNDAY NIGHT!!! I then asked the manager Dominique Dorsey if I could get some service too? He mumbled at me oh I didnt see you standing there and proceeded to take my order after which he and the whole crew went to the back of store to have some laughs! While standing there at the counter I patiently listened to the phone ring off the wall again and again which no employees bothered to answer, me wondering if somebody out there was wanting to order pizza as well!!! Finally when my pizzas came thru the Conveyor Oven I could see it setting with no hope of getting PACKAGED I requested loud enough for them to hear me if they would mind coming up front to package it so I could go home???? To my shock the pizza chef (his shirt said PIZZA GENIUS) told me "why dont you just shut up".........WOW.....YES.......I asked him is this how you treat your customers which he replied YES and several more time told me to shut up! Dominique the manager ignored me AGAIN and told GENIUS to ssssshhhhhh without offering me one single appology!!! Having had enough I told the whole gang I wanted my money back and I should be given FREE pizza for having been treated like crap..which brought laughs and squeals from the group..but .of course Dominique having 0 CUSTOMER SERVICE SKILLS said no you aint gonna get no pizza but you can have your money back! So after getting my $15.....whooppie dollar refund I then requested name of PIZZA GENUS but Manger Dominique having no concern for customer being verbally abused protected his employees by saying "sssshhhh shhhhh dont say anything guys dont say any thing" and I was told I needed to leave! GOOD FOR ME like I wanted to stay and watch these idiots another minute! I promptly went home and ordered Dominoes (THEY ANSWER THERE PHONES THEIR) AND given excellent service and my tasty pizza came in less then 15 minutes WOW!!! The pizza was loaded with toppings, hot fresh and DELISH!................... YOU GET WHAT YOU PAY FOR!!!! Its just a shame the owners dont know how much money there loosing with the jokers!!!

CO

Corey Hillyer

For a Friday night this place needs more hot and readys for the town its in. Walked in, crowded. Some punk kiddo and his preggers girlfriend came in after, got service first. Bless you Anthany D. for keeping your cool manning the counter, but after waiting 10 minutes for you to take their order first....come on man... Very slow service. I know they are swamped but they should be more prepared to serve customers than this. Been waiting 30 min total now. Still here. Whatever....i still want pizza!

JO

Jorge Gonzalez Jr.

Very disorganized when I walked in. There were six people into the back running around like lost children. I asked for a pizza with light sauce and the cashier gave me one that looked like it had been sitting for hours. When I asked how could it be light sauce if I just ordered he said "oh we already pre made it that way". Not coming back To this location