The Royale Magnificent Burgers & Beer
| Address: | 3310 Dallas Pkwy #121, Plano, TX 75093, USA |
| Phone: | +1 972-781-0212 |
| Site: | royaleburgers.com |
| Rating: | 3.6 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–12AM 11AM–12AM 11AM–10PM |
Location
Photos 100
Reviews 5
MA
Matt Jackson
The Royale, a delightful experience in fine dining, if your the raccoon that hangs out in the dumpster behind the place. As you walk in your greeted by the smile of the hostess who is very awkwardly off to the left of the main entryway where she looks like she has no idea where to stand. Shes has nice smile, but behind her glossy expression is a hint of desperation that she will remain employed. After she seats you in the booths which are more like couches that while comfortable in the smoking parlor they came from, lead to rather awkward sitting angels of sitting so that you will have to lean forward to a slightly uncomfortable level to eat your food. In a moment you will be greeted by your waiter Lurch. Lurch will inform you that the sodas you can find on the right side of the menu are no longer being served, and that if you want tea, you will be subjected to only passion fruit infused tea. when you inquire about sweeteners, which every restaurant since the begging of time has just always had on the table ready for consumption, Lurch your waiter will try to remember the sweeteners available in whatever dungeon they may be found in. After you give up on trying to get some normal ice tea, you will just relent and make some overpriced selection of a burger with some truffle oil on it on a brioche bun, the food will arrive and the order will be completely wrong, this may be due to Lurch not caring to write anything down. but alas he will correct your order and you will get to enjoy some food. The food is the second best thing about this place, as so eloquently put by the people sitting behind you in the most dejected tone they could possibly make, "Well at least the food is good". True while the food is good and very overpriced it tries to offer you some refuge from the rest of your experience. after youve eaten your meal and lurch finally comes back to drop off your change you will notice that for the 34.XX check he has given you 5 one dollar bills and 3 twenty dollar bills. This is only because lurch only desires 14% for his service, he is rather humble that way. if the opposite of a Michelin star is a dumpster fire. then i can happily give the royale two full dumpster fires. Once they decide that they can just serve truffle oil to the trust fund babies in the adjacent apartment complex in a silver plated pig trough and still get enough revenue from doing so to stay in business, they may finally get that 3rd dumpster fire. The royale just has to hope that you dont stop any of the 5 other much better restaurants you will have to pass just to get there.
BR
Brian Gratch
I was very disappointed in this experience. We were there for my daughters birthday The wait staff was timid, didnt know the menu, and lacked basic waiter skills. We had a party of 8 and ordered appetizers. He didnt bring plates for us to share nor did he bring the sauce for the onion rings which he talked up as amazing. They didnt have Coke Zero which was listed on menu. Their waffle maker wasnt working for brunch items. Shouldve told us or not given out brunch menu. Getting refills for our drinks was impossible. Had to flag down the hostess at one point. They brought out 7 of 8 burgers, then proceeded to ask what the lone person had ordered. 15 minutes pass and still no burger and no waiter. I finally flag down a manager and explain the situation and she apologizes. Burger finally comes out and they offer milkshakes for the kids. We then sit there for 25 minutes waiting on 2 shakes. Not one server comes to bus the table. I finally start stacking plates before a hostess comes to help. We dont see the waiter the rest of time there as hes too scared to come to our table. Manager discounted something, but I dont think Ill be back. Oh and the burgers were just ok for $10.
MA
Malak Shaito
I found this place when I was looking through restaurants on UberEatz and it looked promising. I decided to go with my sister and check out these "royale magnificent burgers"...and unfortunately I was very disappointed. Walking in, the ambience is creative and intriguing, yet, the food not so much. I had the farmer burger and asked for the egg cooked over-hard and for the pork bacon to be replaced with their beef bacon. My sister ordered a burger that came with beef bacon specifically listed on their menu. The waiter said they were out of beef bacon so I said ok thats fine but I dont eat pork bacon so no bacon at all. When the burgers came out, they looked awesome... except mine had a runny egg...like I asked not to have..and my sister was given pork bacon on hers. Isnt that illegal? Do they think we are dumb...you are out of beef bacon so you put pork bacon? I am very disappointed by this and will not be back. Please take into account the percentage of people in this world whether religiously or optionally do not eat pork. The burgers themselves did not have such a royale taste either...go to village burger everyone.
MA
Mariana Sanchez
Do not eat here!!! First time visiting this place because it sounded great but wow, the service is by far the worst I had experienced in a long time. We called the order in and when my husband went in to get it, all the staff was SEATED just chilling. My husband then was passed on from one employee to the next all to get our to go order. He came all the way home and I told him they forgot my Almost $5 lemonade. Thats kinda pricy to just forget given the fact that its a nonalcoholic drink. I drive back up there myself so that my husband could sit down and eat before it got cold and one of the employees there tired to help me with a mouth full of food and then turned his back as soon as I told him that my order was wrong. He got what I assume to have been the manager since he never introduced himself. He order someone to make my drink then SILENTLY gave me a refund with just a "Im sorry". Pathetic. We expected so much more for the area and the price and were so disappointed. Someone please get them some help in training and customer service because they sucked. Will for sure advise my friends and family to stay away.
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Jason Jacob
Royally disappointed. We were so excited to try this place but was so turned off by the experience. The place had quite a bit of staff, wasnt very busy, but yet service was incredibly slow. We were given an appetizer with no plates and had to ask twice. The last thing we got was our kids meal and our 2nd appetizer, which happened to be the first items we ordered after drinks. It was amazing to us watching the staff chat with each other while we were waiting on them for one thing or another. The onion ring and salmon tartare appetizers were good, the burgers mediocre and cooked incorrectly, and the salads were completely tasteless. Overall a very expensive and unsatisfying meal. To make it worse they completely charged us incorrectly and we had them correct it twice. The staff was very friendly, just not trained at all on restaurant service. We couldnt bare to stay longer to try to the shake. This place needs real management attention or I dont expect it will survive another 6 months.
