Shell Shack

Reviews 4

SA

Samantha

I decided for my birthday that I would go to Shell Shacks, there arent many perks of having a birthday in the winter months but one definitely would be that seafood is in season. From the moment that I arrived at this location things went wrong. I tired to over look the terrible service because it was my birthday party and I had guest coming but after waiting and receiving terrible service for over an hour and a half I decided to leave. 1) I told the host I had a party of 6 people, but tried to seat me for a party of two (honest mistake no big deal) 2) Once we were finally sat to we waited for 15 minutes for our server who never showed so I went back to the host stand to ask for our waiter 15 more minutes pass before someone comes to our table to take our order. 3) Another table is seating behind us (this fact is important later) 4) 10 minutes pass since our orders were taken and the table behind us gets their drinks at the same time we do, at which point I ask for a manager. 5) The manager comes and I tell him of the poor service that we have had. The manager had absolutely no empathy or urgency to the service that we were receiving he felt the issue was that our order had not been taken and he tries to take our order for the second time. When I informed him that we had already ordered he said that he would check on our food and he would come back, ( he never came back) 6) 5-10 minutes after the manager leaves the table behinds us receives their food, at which point I asked the waiter at the table behind us to check on our food 7) our first waiter came back ( at this point we had two) to apologize and I was pretty fed up and I told him to bring our food or our check because it had been a hour at this point and the items that we ordered had not come and I just wanted to pay for the drinks we had and leave. He continued to try to apologize however it had been at this time 50 minutes since we have been sat and to no avail did we have food or an answer as to what the hold up was. I asked him to leave our table and come back with our food or our check. ( I never saw this waiter again) 8) After 20 minutes our food arrived it had been at this point an hour and a half for some fries and chicken wings. I left after about an hour and a half of this I say all this to encourage you to not go to this location. I have been to the one in uptown, and although parking is skimpy the service was leaps and bounds better than this location. No one showed any urgency to the issues and no one took responsibility for the piss poor service. I feel as though the food is pricey enough to where good service should accompany, however in this instance it did not. Needless to say I will be using my various avenues of social media to let others know not to come here. Hopefully this helps someone. Go to Aw Shucks up the street its literally a 5 min drive from here and the service and food was way better.

MI

Michael Penny

If you love crab and shrimp boil, this is your place. This restaurant uses market price for 4 to 5 crab varieties and shrimp. So be prepared to pay a little extra for a nice Louisiana experience in Plano, TX. Not only do they have boils, but they have wings, burgers, catfish and other items at affordable prices. I recommend the boils. Choose between either one of the 4 to 5 crab varieties or shrimp. Each comes at a 1 lb or 1.25 lbs. The shrimp comes in a 1lb as well, this includes the shell. You can pay extra to have them do it, but that is not worth the experience. Next choose your spices. Lemon Pepper, Cajun, Garlic or Kitchen Sink which includes all of them. Go for Kitchen Sink. Get it all. Next choose your heat level. Mild, Medium, Hot, Diablo. I normally eat Daves Insanity Sauce. So, this was like eating regular black pepper for me. My wife said, it was warm, but bearable. Remember, most of the seasoning is on the shell and not the meat. But you can sure dip it in the sauce if you want. Next choose your sides. These cost extra. EXTRA. Most people think they come with the boil for free. Nope. So, you can get broccoli, corn, rice, potatoes, sausage and a few other items. Prices vary, but 2-4 dollars. Those get put in a bag, boiled and delivered to you with shell cracker, some fancy shell separator, tray, waste bucket and a bib. Next, appetizers. I dont like hush puppies, but these were pretty good. I recommend the Crab Tators. Yeah. Go for it. Be careful. They charge extra for sauces, I think about a dollars that were not explained or seen on the menu. You will get 6 hushpuppies or crab tators. So, sharing is caring. They have a good selection of liquors. They dont do mix drinks that require a blender because they did not have a blender. The have some draft and local beers. It was a dollar off during happy hour. They have specialty drinks, but I think most of them are stirred or shaken. 10-12 dollars per drink. This is highly recommended for first dates. Because it can get messy, but teamwork is needed. Staff is great. While eating, I got carried away and spilled a sauce packet. They were kind and helped out greatly. Also, just because. Try the hand washing station. You insert your hands in this washer, it sprays for 12 seconds and you are instantly clean. Love it. If you want desserts. Go for it. There are a few, but we were certainly full.

DU

Duo Reviews M.C.

Order: Calamari and Hushpuppies appetizer; Kitchen Sink#1 1lb Shrimp & 2 corn. Kitchen Sink#2 1lb Shrimp, 2 corn, potatoes & sausage. M: The Calamari is hands down the BEST calamari since moving to Texas. That’s including Pappadeaux! We didn’t have to add any seasoning at all, which came as a surprise and it was perfectly cooked. The hushpuppies were handmade and flavorful. The Kitchen Sink#1 was great. The flavors of the garlic, Cajon and lemon pepper all hit together nicely. C: The Calamari is excellent, had the exact right amount of seasoning. You get a very nice portion size for sharing and it was cooked to perfection. Kitchen Sink#2 The flavors went well with the ingredients. Everything was cooked right and seasoned just right. The sausage is definitely worth ordering! Has great flavor. If I could eat this everyday I would. 7 Star Rating We came around 3 o’clock on a Monday. Not a hard place to spot with the MONSTER TRUCK sitting out front. The place was pretty empty, but fully staffed. The staff was alive and fully explained everything to. They had a lot of TV’s inside and a bar area, as well as general seating. Being a “newbie” we didn’t know how messy this place could be! They provide you gloves and put a bib on you so everyone looks silly together! The food tastes so good, you don’t care about any of that. The Best Calamari!! Great Service!! Great Flavors!! Never a dull Moment.

YA

Yada CASH

First Time here actually having what it is they are known for and thats the Seafood. 1 your gonna need to bring a change of clothes, The food is smells so good I think my clothes wanted a taste, 2 bring an extra set of hands, maybe you have pair laying around the house. Believe me your gonna eat the Hands, get that seasoning on and its Over Bye Bye Hands!! 3rd you get YOUR OWN PERSONAL MADE TO ORDER BAG OF OCEANS BLESSINGS. Me I got the Shrimp Boil The seasoning is a great blend and the Wings MAKE SURE YOU get extra Crispy or Crispy the Medium Saucepan they put on them are Fyre, Im from Chicago we love sauce and this wing sauce Is Serious (Dab)!! Great Service I think my Server was cooler than me and Im a cool Dude but he gave good recommendations and kept my cup full of Water and Lime ask for CED hes also the BARTENDAR @other locations, If he gives you anything less than good service see his BOSS.