Potbelly Sandwich Shop - Old Town
| Address: | 5500 Greenville Ave, Dallas, TX 75206, USA |
| Phone: | +1 214-377-8265 |
| Site: | potbelly.com |
| Rating: | 4 |
| Working: | 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM |
Location
Photos 40
Reviews 15
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Jasmyne Donosky
First I was going to order online because their website said delivery until 2pm. When I wasnt given the option I called the restaurant. Latoya, the GM answered and explained to me that they were not delivering at this time, 1:12pm. I said.. Oh, thats not what your website says. It says til 2pm, are you saying this is not true? She then said, well... yes... And no... me:??? Huh?. Im like ok whatever we will call someone else. When I explained this to my Team they were very disappointed. See we had won a free lunch from our executive for an outstanding performance and they had their heart set on potbelly. I found a friend to go p/u the food, so we called it in, $55.64 was our total. So you can see this wasnt a tab for 2 it was for 5. When my friend went to pick it up. There was a little mis hap with the cc# no problem they called, it was taken care of. So now here comes the food... I should have taken a picture of how this was packed! Everything was thrown in one bag! I was missing one soup, but charged for it. Im so disappointed in the lack of customer service. I have also worked in the food industry.. so the lack of care for my $56 charge. Ugh. Never going here, and will not be recommending this location. And FYI Ms. Latoya if it is written in black and white, and on THE INTERNET for crying out loud.. change it, and honor your agreement, smh.
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Julie Webber
It isnt possible to leave a review with no stars, hence the one. Our office has ordered from pot bellys quite a bit, and despite a few order/delivery snafus, we consistently have given the benefit of the doubt, bc, lets be honest, my boss loves a potbelly PBJ. Today, we ordered at 11:57, expected delivery per confirmation was 12:45-1. At 1:16, I called the store to touch base and see if the delivery had been sent, spoke with Fabio, (maybe the same who left a 5 star review down below? ), was told driver left 7 mins ago ( we are fairly close to the greenville store), said he would call her and check, then call back. after ten mins, no call, we called back, order would be there shortly. Sometime after 1:30, the order arrives. $45.00 worth of food, still give a decent tip to driver, only to realize items missing from our order, and sodas that were a month expired. And I should note that receipt stated order was sent out 1:16, right after we made the first call, and told driver left seven minutes ago. Called back, spoke to same guy, order was comped, good on them, right? Was also told the items we were missing would be sent. That was two hours ago, no delivery.We called again, and got, " I told the driver, I guess if she hasnt brought them...Im sorry, Im sorry. All of that to say...we wont be ordering again.
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Andrea Huber
What is wrong with the food industry today?? You never get what you order. Came in yesterday and was super excited because I had been craving Potbelly for quite some time. I always order the same thing. Well, lets just say the fact that their counters are so high is NOT a positive. Apparently you need to be able to watch them put the ingredients on the sandwich that you actually want, since saying them twice does not get through to the employees. Opened my sandwich to find that that the only thing on my sandwich was exactly what I did not ask for. Also waited in line for about 20 minutes...not cool Potbelly.
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James
Staff busy doing very little. No welcome from three workers. Line was not moving. Delivery orders were being helped, no one was taking orders from the que line. One worker was stocking chips and did not acknowledge customers in line. Our family left without ever getting a chance to order. Worst service ever! And the sandwiches are too expensive!
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Nunya Damnbusiness
I love Potbellys and frequent this location often during the evening time, my regular guys remember me by my name and even know what sandwich I get. Also, kudos to the young man whom I see almost everyday, always has a smile on his face and delivers exceptional customer service!
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Enchil Snoogens
Food is good, but customer service could be better. Hard to see a smile come out of the girls face (because there wasnt one) or a "youre welcome" when you say thank you. The dudes here seem cool but the chicks, "Would you like a side of attitude?"
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Drew Estes
Very poor customer service. Upon returning to work with my big wreck, I opened it to one piece of meat per type, no cheese and very little of anything else requested. Will happily drive 4 times as far to the next closest location next time.
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Shara Berkvam
Clean and fast service. Like they say, sandwiches under 8 minites. It is a little crowded though, and the service line crams you around a sharp turn like sardines. Food is always good though.
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Moonlight Creations
Horrible! Ordered the BIG chicken salad sandwich got maybe 2-3table spoons of chicken in the entire thing! It was the same on the one my husband ordered a well!
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Mike Oxley
Poor attitudes, sandwiches are good. If you crave a sandwich with a side of attitude this is your place
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Alejandro Rodriguez
The staff is always very friendly and the sandwiches are awesome. Hot peppers for life. xo
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Zachary Hundley
Like a better subway, and with great shakes too.
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Fearless Wombat
Great staff great food great customer service!
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T. MoKe
Good Food. Speedy Service.
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Latoya Moore
This place is great.
