Brewster Street Ice House

Reviews 4

KA

Katie Wilhite

This was the worst experience Ive ever had at any restaurant. Thats got to say something! It started when we went to the entrance to figure out where we sit. We were gonna be a bigger group and we tried to ask them where to sit. The staff didnt have sense to tell us that you have to stand in line to order that there were no waitresses for food and you seat yourself. So we finally figured that out and picked some outside bench tables to accommodate our basketball team who was in town for a tournament. We ordered. Then my salad came first before my appetizer. Then half way thru the salad the drink waitress came by and i asked her what tequilas do you have that are 100% agave? She said, "I dont know what you are asking. Whatever "aguavasas" is... Ill have to go ask." I said, "your only job is alcohol right?" "Yes". Wow. I said, "do you have a drink menu?" And they did, not even that far away. They carry 6 tequilas.... Really?! Wow. I let her know that tequila is made from agave, she only has to know 6. Anyways, then the appetizer came and they forgot the queso and the chips were stale. The guacamole had so much lime juice on it it was inedible. About this time guys in yellow shirts came by to ask if we planned on staying for the band. "No sir, were just here to eat." He says, "well ill have to see if thats okay bc yall are sitting in a pay section". First off, no one was there before we got there letting us know what was up. (The hostess could have mentioned it too) Then for the rest of the meal, every time someone went to the restroom, went to bar, etc, we were hassled. Was very annoying. Wouldnt even let our young assistant coach though. Might have been bc he was a young black male, where the moms like me didnt have an issue when we just kept walking and tried to tell them, "were not here for the show!" Okay, so then I took back the chips and tried to get a refund. $9 for inedible food. Waited so long that my daughter came to tell me my food was getting cold. I said it should just be a few... But i waited so long, I just went back to eat and figured id do it after. I ordered blackened shrimp. It was horribly seasoned. Barely edible. I was so hungry I choked it down. Fries were soggy and cold. Good thing: my drink was nice. The tequila with 100% agave My teen ordered the "Award Winning" chicken fried steak that was barely edible to her, she said the only reason she ate it is bc she was starving! The couple next to me both didnt eat their chicken fried steak and poor things paid for it too! Smh. (These were parents on the team). I went to go get my refund for the chips, And it hadnt even been done yet, (I paid with credit card) so I had to wait again. Asked if there was a manager and of course, on a Saturday night, no manager there. Sums up our experience. Oh! Also forgot, when they brought out our food a waitress asked if we had a "salad" and of course there were a few people waiting for a salad. We asked, "what kind?" The waitress was like, "um a salad with chicken n pineapple, idk" We looked over and said, "Oh thats the Jerk Chicken Salad, we didnt order one of those." We literally tonight read the sign that had what the MONTH of August special was and we knew it was a jerk salad and the person that worked there didnt. This place is a HORRIBLE PLACE. So many people upset about food quality around us. DONT GO! DONT DO IT TO YOURSELF!

JE

Jerri Price

We came on sunday at the recommendation of some friends who had not yet been, but had also been told about your Sunday Crawfish from 12-4. After waiting in line for 15 mins to pay the $24.99 each for crawfish we were then told that we could only eat for 2 hours. Also were not told anything about drinks or where we were to get our crawfish or anything. Once we finally found out where to line up for crawfish, we then waited in line for 15 mins only to receive about 10 crawfish, when we questioned this were told that we would have to get back in line for some more. The second time we got in the line we waited 20 mins to receive about 10 crawfish again... What a joke !!!!!! You could only eat about half of what you received as the crawfish had been overcooked and were so mushy that you were unable to get them to come out of the tail without coming all to pieces and then being unable to eat them. They had no flavor, you had to add your own seasoning by sprinkling from a jar. The girls there I assumed were waitresses not once asked if we needed anything. We decided to go somewhere else to eat. You got off easy as each person could only eat a handful of crawfish in a two hour period of time. We didnt mind paying the price if we had been able to actually get some crawfish, but that just was not possible. You got our money once, but you will not again. And we will not recommend this restaurant to anyone, in fact we will discourage if asked.

RY

Ryan Smith

Went with family on a weekend night and expected it to be a good experience since it is so well known. Sat down at a table and waited a while before asking the "waitress" if she was going to take our order and was directed to the counter where orders are taken. Ordered the chicken fried steak and it came out in a reasonable time. Halfway through eating it I bit down on a metallic object and took it out of my mouth. It looked like a staple from a bag of food. I returned to the order counter and asked to speak to a manager about it and was referred to the chef. I told him I thought it was a staple from a bag of food. He looked at it and said it looked like the bristle from a hairbrush and acted like I had planted it there. He did ask me if I wanted another portion of food, but I thought I should have received my money back and that this would be avoided in the future for other customers. He gave no indication that he was the slightest bit sorry for what had happened or that he would try to prevent it from happening again. This has been my worst experience in a restaurant in my life sand made me feel ashamed that I even brought it to someones attention. This may not be the same experience for everyone and the food was decent so I am giving 2 stars instead of 1 to be fair, but this was a terrible experience.

PR

Priscilla A. Gonzalez

Lets not beat around the bushes here: if youre heading out in search of a sit-down, serve-you-at-your-table dining experience, go somewhere else. One the other hand, if youre looking for a sports bar environment with live music and some of the best bar food youll find anywhere in the country, Brewster Street Ice House is your place! It has great staff who are friendlier than the servers in many fine dining establishments, attentive management, and a nice environment to just hang out with family and friends. Just be aware that things can seem a little hectic on days when some of the better bands are playing the place. The food isnt gourmet (unless you think chicken wings and chicken fried steak pass for gourmet cooking), but it is what its advertised as being: great bar food. They have shrimp, crab, and other traditional bar food offerings. They do make a great Mexican martini, and have a nice selection of other drinks as well. In the end, your enjoyment of the place is probably going to be dependent upon the other people at your table. If youre out for a sedate business meal with the boss, its probably not the place to go. For an outing with people you enjoy being around, however, its a real winner.