|Address:||11228 Domain Dr, Austin, TX 78759, USA|
|Working:||11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–10PM|
My husband and I went to the shake shack last night around 7:30. Okay first thing is first, we like the atmosphere, it is a very close walk to our apartment, and the restaurant appeared clean. Keeping all of that in mind the staff last night was visibly MISERABLE to be there. The woman at the register caused me to laugh out loud with the smile she gave me when I approached the register and watched her yell at the kitchen staff. Then she made visibly dissatisfied facial expressions for the duration of our order. She barked (I dont like that word, but it is most fitting here) at the other staff following our order and even had to leave the register at one point to, I assume, reprimand a co-worker. There is no fun or energy with these poor people. My husband and I sat and waited about 15 minutes for two malts and when we finally got them, they were basically ice cream with crunch chunks of malt powder kind of mixed in. They werent even very good, which was disappointing. Mostly though we just felt bad for the staff, a place like the Shake Shack could be a really fun place to work. The more fun the staff is having, the more fun the customers will have, the busier the business will be, the more they can pay their staff, the more encouragement the staff has to be happy. It comes full circle folks, get rid of your nasty manager and up the energy and we might come back!
Dont waste your time with this place. I brought my dog because I knew this was a pet-friendly establishment. I was asked if he was a service dog. He is of course, not a service dog and because of "food and health codes" was asked to make him wait outside. There are dog food items on the menu. If service dogs are allowed, how does that not break "food and health codes"? I ordered a burger to find out there was no meat, merely a fried mushroom. Menu not very clear on that. Fries were lackluster and remind me of something that comes in a frozen bag at the grocery store or something I had from the cafeteria in elementary school. Nothing to brag about here. I also ordered a large beer that I couldnt enjoy while waiting on my 15 minute vegan burger I didnt know I ordered. When I brought my receipt to the counter to retrieve what I ordered, the same gentleman that asked me to remove my dog provided me with a pint sized, supposedly "large" (24oz), draft beer. Poor, poor, and even more poor satisfaction. This place is beyond reprehensible. After spending 17 and some change, I would have expected more. Best go to a fast food joint. There are Tex Mex joints locally that serve more accurately priced alcohol. This place sucks. Take heed my warning and dont bother coming here.
Shake Shack was a fun experience (dont have one in San Antonio as of this review) with some good food. Nonetheless, the burgers arent the best Ive ever had (though pretty good), and in fact, they remind me of Freddys, but better, of course. The buns were fairly good and were toasted well. The meat reminded me of Freddys: thin and charrred on the flat-top, which is a good thing. The meat was actually very flavorful and fairly well-seasoned. The special sauce, lettuce, and cheese were great compliments although I wish there was more of each. The fries were thick and tasted pretty good - nothing to complain about there. The frozen custard was pretty tasty. We had a lot of mix-ins so wed need to try a few scoops of the plain flavors to really judge how good it is. In short, Shake Shack was fun and tasty even if it didnt meet the hype friends of mine placed on it. As far as these upscale burger chains go, I prefer Hopdoddy to Shake Shack, but Id take Shake Shack over places like Burger Fi, Five Guys, and Freddys. My top 7 burger places remain (all in San Antonio): 1) Bobby Js, 2) Cullums Attaboy, 3) Chris Madrids, 4) Fattys (Marks Outing), 5) CBQ Eatery, 6) The Cove, and 7) Chesters
Went to the Domain location for a Wed night dinner w/friends and had their smokestack burger, order of crinkle cut fries, and 50/50 (lemonade/iced tea). My first experience w/SS was the 8th Ave location in NYC and maybe this is what gave me the "OMG this place is amazing!" first time effect that made it seem better than it was. My burger was fine and the bacon on it was crispy and delicious; the fries are some of my favs; and the drink...well, half and half has never been my thing, so I think I might spring for a shake next time and have my lactaid at the ready (Im mildly lactose intolerant thus I pick my battles selectively). The thing is, for a hamburger, fries, and an Arnold Palmer, I think $13.15 is a bit much. For $2 more I could have gone to HopDoddy, which...lets be honest, this place isnt even in the same playing field. I am sad to say, but I think my NYC Shake Shack illusion has become a delusion. But, if I do come back, Ill make sure it is on a payday and I try the Uchiko koncrete and sit outside as their patio area was great on a perfect Austin evening in Oct!
We ordered the regular ShackBurger, the Roadside Shack, the Corn Dog, the Banana Pudding Custard, and Fries. We also got to try their special Uchi-koncrete and some kind of peach custard pie thingy that others in our group ordered. The burgers were pretty good, just like I remembered from the ones back in NY, but the single patty wasnt nearly enough for me, even with the fries and other stuff. If you have a decent appetite, I would definitely suggest getting the double patty. The corn dog was underwhelming. It was kind of soggy with all the oil. The fries were good but nothing too special. As for the desserts, the distinctions between the custard/concrete werent too noticeable. Overall, Im a fan of Shake Shack but my dilemma is *when* I would actually come here. So if Im craving fast food burgers, Ill go to In-N-Out. If Im craving real gourmet burgers, I would go to Hopdoddy. With their double patty burgers priced at almost $9, if Im already paying that much, I would no doubt choose Hopdoddy over Shake Shack any day.
I heard that this was a popular chain in Chicago so I decided to take my family there and try it. Burgers were AMAZING...but that isnt why I am writing this review. My kids are little and usually dont eat that much so I just ordered one cheeseburger for them to split. Well, they devoured it like they hadnt eaten in days and asked for another one. I walked back up to the front to order it only to find that the line was out the door. I knew my kids wouldnt wait that long so I started to walk away when one of the employees behind the counter caught me and asked what I needed. I told her I just wanted another burger for my kids but couldnt really wait. So she said not to worry about it and shell bring one out. Before I even had a chance to make it back to our table, the lady brought another burger out - and it was on the house! Wow...thats what you call customer service!!! Will definitely be back.