Buffalo Wild Wings
| Address: | 5744 TN-153, Hixson, TN 37343, USA |
| Phone: | +1 423-877-3338 |
| Site: | buffalowildwings.com |
| Rating: | 4.1 |
| Working: | 11AM–12AM 11AM–12AM 11AM–12AM 11AM–12AM 11AM–1AM 11AM–1AM 11AM–12AM |
Location
Photos 100
Reviews 19
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Russell Vick
As a frequent visitor of Buffalo Wild Wings it is rare for me to notice a visible, above average, advantage between a given location. Whether speaking of the cleanliness of the visiting establishment, food selection and quality, or overall server performance, as location usually offer the same 2-3 star experienced. I mean, if were honest with ourselves your patrons accept that BBW is just a commercialized sports bar. But for me, tonight, on the 30th of October 2015, between the times of 5:00pm - 6:45pm I am pleased to say I had an above average time at your location. Starting with my initial enterance to the restaurant, I was greeted by multiple happy faces, both male and female (I add that because male servers are usually stiff and uninviting). My colleague and I was seated promptly and informed about potential appetizers and had our drink order taken very quickly. After having a descent amount of time to browse the menu and make our selection, our waitress, whose name escapes me, returned with recommendations and information about the menu. Throughout the meal we never once had our glasses get below 75% empty before it was replenished by our waitress. As expected our wings and appetizers were the correct tempture and treated marvelous. Upon considering dessert, out waitress was once again like our own personal BBWoogle. We had questions, she had answers. In closing, I offer two negative remarks and then a question. I could not submit a 5 star rating for your location because due to poor management, shipping issues, or poor communication, our waitress was unable to fulfill our total request. My dining partner requested a large order of "Honey Mustard boneless wings" he was denied because you were out. Secondly, I ordered cinnamon squares for my dessert order, I too was denied because it was unavailable. Two items were unavailable from your menu causing a change in my pallets desire therefore causing me to adjust my original meal preferences. Greater concern should be made to inform customer of what is available "in house" from the menu before they are denied multiple times during a meal. As we dined, we noticed a break-out meeting happening in the bar area. That was the time to inform the staff of these opportunities so they may better equip their customer to make "available item" descions from the menu. My question is in regards to who my waitress was. She was a young lady, probably early twenties. African-American race, nose ring, yellowish tented hair. I would love to know she was recognized for her exceptional performance. Thank you for your time and hopefully willingness to address this message. God Bless Russell
KA
Kathy S.
We were extremely disappointed today, so much so that we likely wont be back. Thats too bad because their wings are wonderful. Its their business ethics that are bad. For years, weve overlooked the fact that this location charges for small items (that other restaurants dont) without informing the customers...cheese on a salad and a spoonful of sour cream come to mind. But today...after we were there about 10 minutes, they cranked the sound up so much that no one in the room could have a conversion. Literally. Everyone was looking around waiting for the sound to go down. We finally asked someone to turn the sound down. And asked. And asked. Then we asked for a manager. One was coming Megan (our very good server) said. A manager never came. After 15 minutes we just left. It was obvious that there was no interest in even addressing the concern. Zero customer service. Neither Kevin nor Rhonda, the managers on duty, bothered to come and talk to us. We like the football games as much as the next guy, but we also like to have a few words with each other during our lunch. There were 5 of us and I doubt well head back to that location any time soon, if ever. Its not the cranked up volume as much as the total lack of concern for a customers unhappiness.
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ERON Tdub
Been here a few times and sit at the bar. It really just depends which bartender you get. One girl works here A LOT and isnt naturally very friendly or attentive... but if Delontae is working.. youre good to go! Super friendly. Super attentive. And seems to be a happy person in general. Very refreshing after work or a hard day in general. A genuine smile and good attitude goes a long way!
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L carter
We frequent this location at least 3 times a month. I have only had a problem once out of those visits. They have great customer service. The food is excellent and prepared exactly how you like it. Even when they are busy you can tell that they never seem overwhelmed. Definitely recommend this location.
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Alan Holt
Food was what you would expect - consistent quality and presentation. We are Orlando City Soccer fans and came in on a busy college football night. Shamus, Brad and the staff were very accommodating and got us a table where we could watch the game at the edge of the college football crowd.
DO
Donna Parker
Food is hit or miss everytime we go, never consistent. Today was a huge miss, quality was terrible, and managers were rude. Normally, they are great with customer service! Seems like they are going down hill fast not to mention my tummy is super upset now.
KI
Kimberly Russell
We went here for the first time a few weeks ago. It was great. Our daughter has food allergies and they went above and beyond for us. So many employees came out to check on us. They have a menu just for allergies. We are diffently going back.
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Natasha Jones
Good food, but do not sit outside if you dont smoke. They do absolutely nothing to stop the"regulars"from lighting up. You cant breath out there. Manager will not do anything. Gross.
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Jake Thrash
Our server Robert was such a cool, knowledgeable cat who took great care of us and the food was awesome AND he put the biggest TV on the Yankees game for us!!!! Go Bronx Bombers!!!!
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Dustin Miller
Great food blazing wings will destroy your taste buds like a thousand fires on your tongue as if Satan himself hand crafted it himself but other than that outer service good food
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Brady Burnsides
This is a great wing place with great discounts that my friend and I always make the journey from school for during our lunch breaks. Theyre just that good.
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Doug Strickland
The overhead air conditioning duct dripped on our heads for the entire meal. And the table. And our food. The server said it had been dripping for weeks.
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sandy garrison
Whennwe entered the bar area, there were at least 5 dirty tables that stayed way for at least another 30 minutes. Service was slow, the celery is old.
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Stephanie Beatty
We watch every fight and large sporting event here. Great place for sports of all kinds and beer. We love the wings and the service. Kid friendly too
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luke stratton
Food was ok but service was crazy slow and they arent even busy. Our waiter came back once and we had to flag him down for refills. Not too thrilled
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Terrance Mahoney
Half price wing Tuesday is a great time to go. The honey BBQ sauce is amazing. The onion rings are great. The large is enough for 3 people.
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Benjamin Matthews
Amazing wings and tea ready for another round of B DUBS and the server drew really was attentive to the tables and did the job perfectly
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Georgia Hux
I dont complain, and this location has disappointed 2 times in a row. Old Chicago wins by vote for a place to watch sports in Hixson.
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Johnny Reames
Good stop on the way home. Food is good, not a great selection of food. But it is a sports bar. Not a big fan of the no gun thing.
