Buffalo Wings & Rings

Reviews 4

B

B McFarland

Bad experience! Lousy lunch! Poor service! Waitress with an attitude. I didnt track the time of what all took so long, 57 minutes for lunch is ridiculous. They werent at all busy at 1:05 pm, only three other people in the dinning room and another guy at the bar. Ordered 10 wings (two different flavors, 5 each) fries and water. It cost $15.10, not a very good deal. The wings were not fresh out of the fryer, rather more like they sat in a warmer for an hour or so, like leftovers from lunch hour. they were just warm, somewhat dry and a little tough. Id say overcooked if it werent for the fact they werent that "Hot out of the fryer" temp. When the waitress brought them to me, she stuck her nose in the bowl to smell them, to figure out which ones were which flavor, kind of rude. She had to do this this because they looked as though they had NO sauce at all. "Thats how the managers say they should be" is what she exclaimed. she goes on to say "Its a butter sauce...and it soaks in is what the cook says". I took one bite and could not taste any sauce at all, and of course the waitress is gone by now. After having to wait for her return, I ask for sauce for each and then had to wait even longer. When she did finally come back with the two sauces, again she stuck her nose in them to tell which was which. She exclaimed she "couldnt find the cook, hes not back there so I had to get them myself". I thought to myself (so why are you sniffing at my sauce, you dished it out yourself...cant remember which is which from the kitchen to here?) I was told bleu cheese and ranch come with the wings, yet I was charged for the ranch dressing. Their "Famous bleu cheese dressing" is a thick, paste like base substance with cottage cheese like globs in it and the consistency of mashed potatoes, or whipped butter. The fries were good and the water was cold, but nothing to brag about. When I tried to pay the bill, I was told "the computers have been down and needed rebooting", I then see the waitress etching my credit card impression onto a paper form with the side of a pencil. She had to do this a second time, because she messed up the first time. As she carelessly discarded the first in the trash without tearing it up. I asked her to please stop, give me both sets of copies and Ill pay with cash instead. When I told her thats an easy way for anyone to steal my account numbers, she said "oh, its ok, you can trust us here", in a tone of voice as though Im calling her a thief. Someone that clueless should not be handling any credit cards whatsoever. She then took offense when I said " No, I dont care for reckless manner in which theyre handling my credit card information, I not comfortable with what your doing. It was obvious I being punished with an extraordinary long wait for my change from a $50 dollar bill. I had to go searching for her in the back by the food pick up area. She said she "had to get the money out of the safe". I asked her if this is how everyone that pays cash is treated, she replied sarcastically "Yes, the computers down". (in that "Duh" tone of voice"). It was at this point I decided that I can not in my right mind rewarded poor service, poor food and sarcasm with any amount of a tip. I have never not left a tip before, but she was just a complete jerk about it all. I overheard her tell the other guy at the bar, that on the receipt, "Theres a website to go to take a survey and get free wings on your next visit". I found it rather interesting that she failed to mention this to me. Hmmmm? Well guess what...I DID take the survey. Keep your FREE wing, as I will not eat there again. The servers name on the receipt is Sara G., Good luck to you if you have the misfortune of being subjected to "her" idea of customer service!!

GO

Gordon Wager

Worst experience ever! I would rate it a zero ago, however I cannot. Waited 10 minutes to be seated, we were the only ones at the counter, and then messed up the beer orders...Then we placed the food order and waited over an hour for 4 order of wings... 10 boneless wings each and a burger. 4 tables came after us and left before us when we were still at the table. I am writing this review as I sit waiting for the food. Now that I think of it, not once have I been offered a refill on my beer. Meanwhile, I was watching the bar has been left unattended for over 7 minutes with 4 people at the bar. Wow, now the Manager came over and didnt help the cause. She was short minded and demeaning. I wouldve left but we have kids and trying to teach them to have morals and ethics. The youngest of my kids is 2 and has waited over an hour and half for food. Food is here!!! 1 hour and 24 minutes after the order. I can now say the food wasnt that good and I will NEVER come here again and I will NEVER recommend this place. I will go out of my way to ensure not one of my friends comes to eat at this location EVER!!! Nice waitress though. She felt horrible. She said she told the manager she wouldnt charge us.

A

A Private User

We made reservations for 20 for my boyfriends birthday, there were 18 of us. I talked to Ohana the manager a couple of days before and she was pleasant and informed us it was trivia night and specials. This was the best experience we had. The wings were decent, we also ordered Saratoga chips, I asked for melted cheese, the waitress asked, nacho or shredded, I replied shredded. When the waitress returned there was indeed shredded cheese, un-melted. I was afraid to ask to have it melted in fear it would be spat in. My table of friends were all aware of her bad attitude and slow service. Im also in the service industry and know that no matter what your mood is your representing your company. I also tipped 20% on a $48 bill, and remained completely pleasant for lousy service, ok food and bad attitude. Needless to say me or my group will not returning! Sad to say we were trying to have a nice birthday.

T

T Merri

Service was unacceptable. We had a table of six but we were the only customers in the restaurant for lunch! Another two customers came 30 mins. later and things went down hill quickly! Although the waiter was the only waiter, he couldnt remember to bring items requested, i.e., straw, water, OUR FOOD! Our checks were incorrect, we had to beg for "to go" containers. Service was just slow and pathetic! As for the food, it was ok. I agree with another review that Roosters has better wings,,, and service! The restaurant is dark and dreary too! Dont plan to return anytime soon! Even with a free coupon that allowed me to get a free "starter!" The waiter only took $8 off the $10 starter. When I inquired why it wasnt "free," he made the adjustment and took it off my bill! Just too much chaos for a lunch meal!