Starbucks
| Address: | 198 Westpark Dr, Brentwood, TN 37027, USA |
| Phone: | +1 615-371-9699 |
| Site: | starbucks.com |
| Rating: | 4.1 |
| Working: | 5AM–9PM 5AM–9PM 5AM–9PM 5AM–9PM 5AM–9PM 6AM–8PM 6AM–8PM |
Location
Photos 57
Reviews 59
IV
Ivory Emsky
I usually do not post reviews, but after running into the same problem again and again at this Starbucks location.. I felt compelled to write a review. 90% of the time I go to this particular Starbucks(drive-through), the employee at the window is unwelcoming. They are not inviting and cheerful.. but instead are rude or just look very unhappy to be there. They serve me with minimal customer service and Ive been ignored when trying to be friendly. ONCE in a while there is a nice and welcoming employee.. but its rare at this Starbucks. They need to hire people who at least look like they want to be there to serve the customers with a happy attitude. Ive worked in customer service and I know what its like. Weve all had bad days but time and time again.. I see a sour face at the window.
CH
Chelsea Mott
Horrible experience. I went through the drive through with my car window down. Happened to hear the man in front of me offer to pay for my coffee and the people behind me, and behind them, as far as the bill would cover. He handed the barista the bill. The barista put it in his pocket as a "tip"... I pulled up to the window, and the barista told me my total. I said "didnt I just hear the guy in front of me pay for mine and the rest of ours?" he said "Oh, yeah" and handed me a card for a free drink. I tried to call the manager, and was told it was the same guy at the window. Wont be returning to this Starbucks.
MO
Moyia Fitzgerald
Uhm. Idk why you guys act like its good?? I get the same thing from all starbucks locations and this one is the ONLY one i dont tip. I get a butterbeer frap. Three pumps toffee nut and three pumps caramel. They either put nothing in. Only one flavor. Or worse like this morning they put an excessive amount of toffee. Im not one to complain ever but holy cow it tore my stomach up and Im still sick over it. I will NEVER stop by here again. I was gonna get like 5 drinks from here to give to my friends week after next. Can i get a oh hell no?? Im not FOOD POISONING MY FRIENDS. Jesus.
GR
Grace Miller
I have never been treated so badly at a Starbucks. Part of the reason I go to Starbucks is because of the friendly service. I do not stop at this location often, but I did today. Next time Ill go to Dunkin Doughnuts instead. A man with long brown curly hair wearing a brown bandana was so rude. I will not be returning to this location.
CR
Cristian Cseh
The service is acceptable and the checkout speed is faster than most. The main issue with this location is accessing the parking lot and drive-thru window. The entrance is in a terrible location and there isnt a way to bypass the drive-thru line to access the parking lot.
FR
Franklin Graves
Location is fine and there is lots of seating inside. However, the parking lot and drive thru arrangement is terrible in the mornings or peak busy times. Definitely hard to go inside if youre not wanting to wait in the drive thru line just to get inside.
AP
April Johnson
Great service. Ordered by mobile app and my drink was ready quickly. However, be aware that the parking lot is small and awkward to get to without blocking traffic. Better to park in the adjacent shopping center and walk over during busy times.
GI
Ginny D
Baristas are always pleasant, drinks are consistently made to Starbucks standards and lines move quite well during peak hours I live closer to the West End (@ 30th) drive-thru, and wait time there is horrible.
AL
Ally Klingelhoets
The staff is always friendly and service is quick - especially considering the flood of customers they get every day! They are a well-oiled machine, and the quality certainly doesnt suffer.
DA
David Burns
This Starbucks staff powers through incredibly high volume traffic, almost around the clock. Unfortunately, parking and driving around the building is a pain due to the tight parking lot.
TO
Todd Shipley
Thankfully this place has Google Wifi now! This is a great Starbucks if you patronize at the right times (not during lunch or rush hour). Some of the baristas are not very friendly...
JE
Jeremiah Mendoza
The baristas know exactly what theyre doing. They never seem to mess up anyones orders, are super friendly, and keep it clean. I really enjoy coming here for my morning brew.
NI
Niyah Chi
You cannot see it from the main road and it was a little difficult to find. Its really small and parking space is limited, but it has a drive-thru.
HE
Hector Feliciano
Overpriced coffee in general, but again you already knew that, so if you dont like it McDs is just down the street. They also have coffee.
FR
Fran Silver
Starbucks Maryland Farms has the feel of a NYC location, right down to the homeless guy who lurks there daily and talks to himself loudly.
HE
Heidi Mariscal
Very very slow drive thru. And if the drive thru is busy, good luck getting past the line to park and go in...cuz the entry is too small.
AD
addyson wingo
I placed my order wrong and they replaced it for free!! They were so sweet about it and I love going to this location. Highly recommend.
LL
llemmart leahcim
Drive thru Lane blocks entire entry to the store. You have to trek to the place during busy times. (Really bites).
DE
Dead Wars axe
Well I thought she was the best damn coffee ever especially the blonde roast. Not a fan of the fan
A
A Private User
good lattes. good chai! great coffee cake and muffins (blueberry) plus good restaurants nearby.
KE
Ken Dillman
One of the few Starbucks in Nashville area that has a drive-through. Most are storefronts.
JI
Jim Rucker
Never had a problem with inside seating but drive through and general parking can fill up.
AA
Aakash Kapoor
Great place great service the only issue is the sometimes the drive-thru line is too long
CH
Christopher Abbott
Extremely busy in the morning, but the staff seemed to be able to keep it following good.
A
A Private User
Weird loud low hum permeates this Starbucks (AC?). Not conducive to longer visits.
CH
Chuck 72RNsOpvfs9
The greatest staff that Ive experienced They are very professional and courteous.
NE
Neil Cariani, CreativeXistence360
Located in the Maryland Farms area of Brentwood. Great coffee and good Wi-Fi
JO
Josh Wick
The morning crew is great but the parking lot is worse than horrible...
EM
Emily Ly
Normal Starbucks.
DA
David Dilday
Good service, but the line can be a little long in the drive thru.
SH
shamra barley
Great staff, great coffee. Little difficult to get in and out of.
B
B Maiorino
Drive thru lines have really decreased. Service is always great.
BL
Blake Howard
Always busy, always crowded, never slow. This location is FAST
TO
Tony Grotticelli
Quiet atmosphere around dinner time. Really enjoyed it.
RO
Robb Fedou
This place is just like every other Starbucks... Just ok
S
S Britton
Good location. Plenty of seating for a group of people.
A
A Private User
Great service, great coffee, friendly barista.
AN
Anthony Flemons
Still one of the friendliest crews around!
A
A Private User
The staff are so friendly. Ask for Bennie!
NA
Nathan iliff
Never been to a Starbucks I didnt like:-)
JO
John Kepley
Always long lines and not enough staff
RE
Regan Martin
Good service. Consistent quality.
KY
Kyle C. Johnson
Friendly staff and little to no wait
JE
Jeff Fincannon
Never going to any Starbucks again.
PE
Peter McCarthy
Just s, wonderful place to hang out
B
B R
Tight on parking. Good location.
CH
Christopher Smith
Busiest between 6 am and 830 am.
JO
Jordan Kendig
Miserable drive thru design!
DO
dougtowers
Nice place and environment
PA
Pavel borisyk
Amazing like always
RE
Renee J
Craft Love Franklin
MI
Mitchell Steele
Difficult to park
KA
Karson Alford
Typical. Busy.
GR
Greg Ewart
My 2nd home
SU
Sue Clark
Great spot
AM
Amanda Churchill
Excellent
BR
Bria Lewis
Cool place
TA
Tammy Tabacaru
Love it!
AM
Amy Thomas
Yummy
