Monterrey Mexican Restaurant
| Address: | 1813 Laurens Rd, Greenville, SC 29607, USA |
| Phone: | +1 864-271-2561 |
| Site: | eatmonterreys.com |
| Rating: | 3.7 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11:30AM–10:30PM 11:30AM–9PM |
Location
Photos 74
Reviews 14
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Ashley Wells
Ive been eating here since I was in elementary school, but I will never go back. Theyve gotten my order wrong the last several times Ive gone, but Ive never actually complained or taken the food back, because I realized they couldnt tell if I was saying "beans" or "beef," so this time I clarified. I said "no meat" twice, and the guy even repeated it back to me while smiling - "no meat." I got in my car to go home and realized they hadnt given me the usual plate of baked nachos, but rather a bag of chips with a container of cheese and one of what I assumed were beans. I drove home irritated only to find it wasnt beans - it was a container of nothing but ground beef. Even if thats what I had ordered, what was I going to do - dip my chips in a bowl of dry beef??? I called and was told I was rung up for the wrong thing and could come back. I drove back and far from actually getting me a plate of nachos, the woman now at the counter offered to simply swap my container of ground beef for one with beans. Not wanting to wait after driving the 15 minutes back, I agreed. She came back with the beans and turned away, clearly thinking we were done. At that point, I had to remind her that she herself had told me I was rung up for the wrong item and asked if she would refund the difference. She never once smiled or apologized, didnt offer to just refund my money for having to go 30 minutes out of my way to correct THEIR mistake. She just said shed have to check and see if there was a difference (we both knew there was), all but glaring at me, clearly irritated that I even asked. When I got back in the car, I checked the beans - ice cold. The worst part is that Ive seen people talking about how theyre under new management - but the rude woman at the register when I went back has been at this location for YEARS. Ill be taking my business to La Parrilla from now on. No idea how theyre still in business, at this point.
JD
JD Miller
Been to this location a few times. Not ever been impressed but also never been disappointed, that changed this weekend. Went with friends and had a group of 7 (2 Tables pushed together). Went for lunch and beat the Sunday crowds. Sat immediately and gave drink orders. A server brought out a single basket of chips and a small bowl of salsa. This meant that I and the my friend across from me had to go with out. I love their salsa so I really wanted some, not to mention I was starving. Called out to our server FOUR TIMES, yes, four times. We could not get his attention. He finally came by when our friend came in and took his order and I had to stop him from running away to ask for some chips and salsa. Same issues trying to get my water refilled. In our hour+ visit I got one refill on my water. Needless to say, aggravated. Then, when receiving the check I was informed that there was a $1.50 charge to change from the red enchilada sauce to cheese sauce. Wouldnt have done it if i knew it was that much. Wont be returning anytime soon unless forced...LOL
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Brian Patton
W,e went here Friday 4/21 around 6:30, we were immediately seated and our drinks, chips and salsa were brought to the table. We placed our order 1 Texas fajitas for 2 and 3 2 cheese quesadilla meals for our kids. They brought the food minus our 2 plates. I had to ask twice for plates. When the waiter brought the plates, they were the same 2" x 4" plates the quesadillas came on. I asked for 2 "real" plates to no avail. The Texas fajitas for 2 had had NO steak and about 5 shrimp and chicken. Instead of steak there was a HUGE BLOB of boiled pork roast fat on the skillet. I asked for a refill of water twice. Just like the plates, no water showed up. This restaurant is generally good, but we wont be back anytime soon.
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Pyschotropic Wanderlust
Server and manager were very uncooperative. My friend had a simple request for her dish and they absolutely refused to fulfill it despite having ordered it like that multiple times before. Instead of brushing it off and finishing our meal, the server and manager continued to have an attitude with our party until the entire experience just became awful. Will not be dining here again.
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Ashley Marie
I highly recommend this restaurant to rest for authentic Mexican food. Im originally from New Mexico and I live in Texas so my basis for comparison has some pretty high standards when it comes to Mexican food... This place beats every single Mexican restaurant Ive been to in Texas and comes close with my favorite one in NM. Try the queso, its phenomenal.
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Amber Santamaria
Tons of extra charges on our bill this time. Charged $0.90 for one to go box. Instead of my daughters kids meal (taco, beans, and drink)...we were charged $2.00 for her drink, $4.00 for her taco, and $1.95 for her beans!!! Food sucked today too! Ive never written a bad review til now. This was just outrageous!
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Andre Star
Few weeks back we were seated &The restaurant was not even busy.... we waited and waited and waited... got tired of waiting after 10 minutes while the server walked by us four times.... not a good way of keeping a restaurant open... not ever going back.. was very excited to find a place I could enjoy
JO
John Hoyt
Fast and convenient for business lunches. Its not as nice as the one near the mall, but hey, it is what it is! Very consistent, fast service, affordable. I would probably give them 5 stars if they would update their look a bit, but my 4 stars has nothing to do with the food, thats 5 stars.
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Myiana Rosemond
I honestly do not like Monterreys. But I tried to give them another chance. I went here to eat and wasnt aware they were closing in 10 minutes. So they basically rushed us out. Also not to long ago I found a fly in my cheese dip. I really dont like the customer service.
JO
Jody Garrett
Food was great as always... But the service I never once got a refill we had to wait on the check for 20 minutes. During that time we did not once see our waitress. This is the first time in 20 some years I have been disappointed with this restaurant.
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Aleisha Robert
Horrible!!!! When I think of refried beans I definitely dont picture a runny mess... The ground beef had absolutely no flavor... Gaucomole was so spicy I couldnt eat it. Tomatoes not red but almost white... Horrible!!
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Susan Ruffner
Extremely rude and worst customer service Ive seen. Have visited a few times, but actually walked out last week and will not be back. They dont speak or even acknowledge you. Its like you are bothering them.
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Manning Garrett
Very quick to serve food once ordered. But they need to bring the check faster, we always have to run the waiter down and ask for it. I have probably eaten here 100 times and the food has never been bad.
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Sarah Ritchie
This place blows. Horrible service. Young waiter boy had the nerve to tell us today if we wanted extra salsa he would have to charge us !! Ha, what a joke !!
