Pizza & Sandwich Express
| Address: | 59 Main St A, Little Falls, NJ 07424, USA |
| Phone: | +1 973-812-1199 |
| Site: | pizzansandwichexpress.com |
| Rating: | 3.9 |
| Working: | 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 12–9PM |
Location
Photos 65
Reviews 19
JO
Joshua Ortiz
I have been ordering from here for 5 yrs and usually I get great service. But today I was turned off from this restaurant due to there lack of professionalism. There employees are completely unprofessional and dont know how to speak on the phone properly with there customers. The guy I spoke with on the phone was rude and completely disrespectful. I called to order what I have order for the last 5 yrs always the same thing and I asked for a topping and he said it would be $5 extra I said wait a minute I have been ordering for 5 yrs and its always been $3 extra he tells me well that some other pie is $14.95 so this one would be the same price cause that is what he thinks? Instead of saying hold on let me ask the manager or something he just says look man do you want it or not Im working and Im busy? Im like wow really let me speak to a manager and he just hangs up the phone on me ? I call back and they dont even pick up. I have ordered from here all these years and always get the same thing if price went up thats fine but dont tell me its what you think ? If Im going to pay extra I want to know exactly why. This place needs some new employees. Great food but service is very lacking now. I will never order from here again.
RO
Rod Mendez
Ive been ordering from this place for years and the food has generally been good and some of the dishes are great. Lately, the delivery guy started going to the wrong town (not his fault, the girl that answered the phone wrote it down wrong) and my food arriving very late and cold. This happened again the other day but on top of that they also forgot to send the most expensive meal of the order, $15 worth! I called to complain and get replacement food sent or a refund and spoke to a guy who claimed to be the manager named William. I say claimed because he was very unprofessional. While Im trying to talk to him, he kept starting to yell at the driver. I kept telling him, I dont care what happened with the delivery I just want to know about my food or refund. He kept ignoring me and yelling at the driver with me still on the phone. I finally shouted into the phone and got his attention and he told me I would get a refund and I should never call there again. My refund was never processed, I was charged the full amount. I have opened a dispute with my credit card company will take his advice and never call there again. Nice job, William. You lost a regular customer of 10-15 years.
MY
My2 Cents
Tried to order online through grubhub and couldnt add pizza by the slice . called and asked for assistance and was told i dont know the app is run by another company i was told to just call to add the slices to the order. Grubhub had a issue so I called directly from Google. After taking my information i was put on hold, the first thing I requested was two plain slices and was told they only had one. I said ok Ill take a pepperoni and a plain. And I was then told oh no theres only one plain slice. I said so your telling me i can only get one slice of pizza right now? She said yes, since its so close to closing. They dont close for another 3 HOURS! Smh. Pretty sure its because I gave an address in Paterson. Definitely will not return. A pizza spot with one slice available 3 hours before closing. CLASS ACT.
VA
Valerie Pombo
Always ready by the time i get there, never have to wait. I really like the paninis there, #3 is my favorite, and that they come with bow-tie pesto pasta is great. The pizza is great, i like that it is not a thin crust, my favorite combo is my own mix of black olives and spinach. There is so much to choose from on the menu that you can always find something tasty.
NI
Nick Brandell
Awesome service!! Was starving today so when I ordered a pie and they said half a hour I was waiting by the door money in hand. not only did it get there on time(actually a little early) but it was probably one of the best pies Ive had in a while so Ill definitely be ordering from here again soon. Plus the garlic knots where amazing!
MI
Mirna Macchiavello
I receive my food ice cold because it takes them an hour and a half to deliver. When I call to check on my order they said its because he had another delivery with him. Worst delivery service ever. Dont recommend at ALL.
UL
Ulyssa Salazar
This place is horrible! Their lettuce is always old and they quality of food is disgusting. The lady who answers the phone has no customer service experience. They are over priced with their nasty food.
ME
mechelle gorski
I called in a order and spoke with Tylor she was very polite and she gave me a time to pick up. When I got there it wasnt ready . She helped out the kitchen to get me my order. Thats Customer Service!
NA
Nadia Rodriguez
I loved the hot buffet from the catering menu. They delivered the food on time and everyone at my party really enjoyed the food. Highly recommend!
MO
Morpha Productions
The penne vodka is amazing - had this place cater my engagement party the staff worked with with me and was very helpful, everything went smoothly
ED
Ed Ruffilli
Now this is really the worst pizza i ever had cant beleive there not out of business most be a front and im from italy
JU
Juliette Bontea
Love this place, great value and the food is always fresh because of the high volume of orders.
BA
Bander Abuattieh
Great food amazing selection and good service ...then the outstanding delivery to anywhere ...
TA
Tami M.
The food is great! Love the cold pastas and wraps. Great service as well!!
A
A Private User
Overall really good, fresh food, made quick.
PH
Phillip
Food average but expensive.
AL
Ali Samna
Fresh food and delicious
A
A Private User
The best Italian food
MA
Marta Roque
Nice place
