Address: | 1630 Lancaster Dr NE, Salem, OR 97301, USA |
Phone: | +1 503-391-4250 |
Rating: | 4 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–9PM |
MA
Mali Caulder
My dad and I go to dinner every Monday night....not too long ago we went to Super Pho for the first time and thought it was really good food for a reasonable price. I was impressed. So this last Monday night 1/9/17 we decided to go again. The restaurant was very busy, however we managed to get a seat fairly quickly. Many people came in after us...5 tables I believe it was. Groups ranging from a single person all the way up to the table that was seated behind us that arrived 40 minutes later and had 6 people in their party. We arrived at 6PM, the couple next to us arrived around 6:30. First they received their appetizer before we received anything, then they received their food before we received anything....Around 6:45 I said something to the waiter about this and he said "Were busy, well try to have your appetizer out soon." So a few minutes later we got our appetizer and it was fine. We ate it quickly because by now we were really hungry. I kept seeing food coming out and it was never our food and I mentioned it to my dad and he was just as confused. by 7 oclock every single table(very literally) had their food except us. Including bigger parties that had been there half the time we had. My dad insisted that we be patient and wait a few more minutes. By 7:10 my patience was out and we went up to the register. They even comp my dad the 5 dollar appetizer and when I said we have been waiting for an hour and 10 minutes and everyone else has their food now except for us...the guy with dark curly hair and glasses told us " Were busy, it happens." And with that I had to walk away. If that happens And thats your response....someone needs to take a hard look at the customer service standards being taught to their employees. I was very disappointed. We left Im pregnant and still starving at this point and they didnt even apologize. Very unfortunate.
BI
Binky Here
Boba tea is great! A couple times it tasted strange. I told the manager..A short older Asian lady. She acted like she was annoyed and I was crazy. I go there a lot and it makes me not want to go...Just because she was so rude about it..Like I was lying. She would not accept what I was saying. I just wanted to figure out what is causing it so I could understand..I asked to test the tapioca pearls..It wasnt them..I tested the brown sugar liquid and I think it was that..But honestly it is a mystery. Usually the tea is amazing. I just dont get why she thinks it is impossible. I know of a few other people who thought it had a strange flavor randomly. She did remake for free and it tasted good the second time. So weird. I am stumped. I just hate getting a random gross one and never knowing. I wouldnt even have made this review if she would have actually listened and entertained the possibility that something was off. My son, my sister and some other customers that I questioned had same thing happen. Even one of the employees noticed and told the manager in front of me. Grrr
TA
Taryn N
$20 for two meals is not what I think of when I order take-out. The website you get when you google their restaurant has the right address, right phone number, but wrong menu. They know about the discrepancy but havent bothered changing it and dont ask for clarification over the phone. Worst mix-up ever, because what I thought I ordered isnt even on their menu. Thankfully what we got wasnt awful, though no option to exchange it for something else or just get our money back. Theyre heavy on the bell pepper here and youll find under-cooked, thick scallions and chunks of uncooked, stuck-together onion spirals. The sauce for their beef with rice noodles was good, but that was the only redeeming quality and the amount and type of food served was not work the $10/meal since most of it was salad: a salad which has a gross sweet/salty/vinegar type dressing.
DA
Daniel Altabef
This place has been a favorite of mine and my wifes for a long time. Unfortunately, the quality of the food can be inconsistent and the place is not the cleanest some times when we go. The staff is always friendly and they recognize their regulars. I always order Pho. I find the broth to usually be good and the quality of the ingredients to also be good. I do feel like they over cook the noodles, so they tend to fall apart toward the bottom of the bowl. Sometimes this place can be 5 stars, other times it could be 2 stars. Quality control can be an issue! Hopefully this place does not continue to decline. I rate this place a 3, but the food really is good here 90% of the time and Vietnamese food is just so fresh and tasty. The miss out on a 4 star rating because quality control is an issue and cleanliness is not the best.
CA
Camo Cat
They are always out of everything. One night they were even out of pho! This is the name of the restaurant people. All the teas listed on the wall are haphazardly blocked out because the flavor is gone, and even then they havent even bothered to update it so even less than the ones remaining are available. My first visit I was waiting for twenty minutes, literally standing at the counter to pay and no one helped. I just left. I swear if you are the only place that offers something in this area people are forced to keep you in business.
CA
carl burch
I ordered a "special of the day" that was advertised on their online menu, for about 6 dollars a side order and a boba drink. When I got there she charged me 9 dollars for the special and said I had to order in to get the special of the day for 6 bucks..... What the Heck? Why do you advertise specials on your menu online first of all... and secondly you argue with me loudly and embarrassed me in your store while smirking at me. The food....mediocre and skimpy. The Boba drink was warm and melted. Obviously, I wont be back.
TE
terri ohbrien
My hubby & I love this place. The food is always fantastic and very welcoming during these grumpy Oregon winters. Not quite sure where other posters actually dined at because the last time we were in, the owner was resetting all of the utensils, condiments & was cleaning the whole place before the "rush." Ive never felt the place to be dirty (and were there at least once a week.) the service is always spot on & friendly especially when inquiring about menu items were not familiar with. Oh and #7 is amazing. Im addicted. ❤️
VA
Vandy Keophonexay
The only GREAT thing there is are Boba drinks. Sadly to say but the place was messy and gross the counters were dirty it smell like food spilled on it and they didnt take time to properly sanitize and wipe it.The floors were gross and they were doing work to fix the restroom during dinner time! Management seem to go down hill. Employees were nice but the place is looking like a dump.I go there once a year and everytime I do its doesnt look good. Ive manage a restaurant before and this place needs a big upgrade
AS
Aspen Knight
Great customer service as I was greeted immediately upon entering. Im here only for the ice coffee, but the beef bowl of pho sure smells awesome. The various fruit drinks arent fresh as I could see the chemical mixtures in the background. The restaurant is HOT in the summer time as theyve a huge loud fan turned on. One other thing, as Im sitting here waiting for an ice coffee, no one offers me an ice cold glass of water like other Vietnamese restaurants. It looks like theyre short staff.