DQ Grill & Chill Restaurant
| Address: | 1418 Pearl Rd, Brunswick, OH 44212, USA |
| Phone: | +1 330-273-2686 |
| Site: | dairyqueen.com |
| Rating: | 2.8 |
| Working: | 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM |
Location
Photos 93
Reviews 6
AM
Amanda Brezina
The last three visits to this location on Pearl Road in Brunswick have truly been awful. I kept returning thinking it was a one time thing but they have messed up my order completely every time. They forget items that are ordered, they give me things that I didnt order or they give me the wrong sizes. I also ordered an arctic rush and they didnt even put the Correct flavor or enough syrup in and it was just plain slush. While waiting in the drive through for over 15 minutes for someone to actually take my order they made me repeat myself at least five times and they were very rude. When I got to the window it was another five minutes before I was even acknowledged because there are children working and they clearly care more about laughing and screwing around than helping their customers and making sure they make orders correctly. Ive never been so dissatisfied with a Dairy Queen before in my life. My boyfriend has had the same awful experiences every time he has gone to this location also. I will be e-mailing corporate because I was charged for one size and given smaller sizes and missing items from my order. I truly hope that someone looks into this because its giving all of the other dairy queens a bad name. The fact that on google this Dairy Queen has 1 star out of 5 should be a huge red flag to management. I think that a team of circus animaIs could run this location better than whoever you have in charge of it now. Im questioning whether or not the person running this place is a high school graduate. Rain Man could operate a Dairy Queen better than this one is operated. I will never go to this Dairy Queen again because I will be going to Honey Hut where I am served the correct order, in a timely manner, by friendly employees.
EL
Elysha A. Spector
I have loved DQ for a very long time. Normally every location has some differences, but the quality of food is typically the same. Unfortunately, for this location (Brunswick OH, Pearl Rd.) the quality of everything deserves less than one star. The staff is incompetent, in terms of customer service and the food they provide. Normally when I get fries from other locations, they are falling out of the container due to being overfilled, which of course I appreciate. At this location, they are always less than full. With Ice-cream, when I order a medium, I get less than a small. They apparently never learned how to fill up an ice-cream cone, since this is the only location where my ice-cream cone looks like something a three year old would try to do. The ice-cream is almost always starting to melt even before they hand it to me. If I ask for it to be dipped in chocolate, they hand me something that is half melted, falling off the cone, and extra small in size. One time I purchased a cake from this location, it was already starting to show signs of being frost bitten, either by being too old or by them not monitoring the freezer temperature properly. Several of my friends have reported the exact same experience here. I heard this place was under new management, so I tried going back today (4/24/16), looks like nothing has changed, still the exact same joke of service and food as always. From now on, I will drive the extra 10 minutes to get the the wonderful DQ options located in Strongsville or Medina. This location is an absolute joke... They need to fire all of the old staff and replace them with competent people. I hate to say it, but dont waste your money going here, there are plenty of other ice-cream places nearby.
LA
Larry O
Horrible. We just moved to the area and this location is the closest to our new home. We love blizzards and have never once had an issue with any other Dairy Queen weve gone to. We even preferred them to a Honey Hut which was close to us at our old house. Well, we have gone there a couple of times in the year weve lived here and let me tell you it is a nightmare every time. I understand that people have a bad day at work every now and then but this place is just one disaster after another. They dont even put enough candy in the blizzard. I even went as far to order "extra stuff" in it after a few tries and there still wasnt enough compared to other DQs Ive been to. The drive thru line is always horribly and unnecessarily long and when you finally reach the window the employees are just rude and you can tell they dont want to be there. I never write reviews like this and I try to give people the benefit of the doubt but these place just appears to be horribly run from the top down. It looks like we will be a honey hut family for now on since they are once again close to us. Its a shame but I refuse to pay for poor products and service over and over again.
A
A Private User
This location is terrible at making blizzards. The point of a blizzard is to have the soft serve mixed with big chunks of the mix-in of your choice. This location likes to mix their blizzards until those big chucks are basically tiny little pieces that are blended into the ice cream. Ive tried two different blizzards from here with the same results. I tried a Thin Mint blizzard.. might as well have gone to the store and gotten a gallon of mint chocolate chip ice cream; there were no pieces of thin mint cookies at all, just tiny little chips. Had the same thing happen with my cookie dough blizzard. If I order a blizzard, I would like to distinguish the ice cream from the mix-ins. Train your employees to mix, not blend.
DA
David Stefanec
Waited in line to order for my family and the staff was very rude , as if it was an inconvienence we were there to spend our money . Which it turns out it must of been as a group of the staffs friends walked in. drinks and icecream look as if they were on the house and party was on except the other two families and mine were not invited . Not that that bothers me but just how the staff was so rude to us then moments later all smiles and chipper as thier friends appear . Honey hut or i will take the drive to the friendly folks in medina . Not to mention two of bruswicks finest from the fire dept. Seemed to have put these girls out of thier way for a simple request on a shake . Lost a customer
PA
Paul Jones
You would think they are making rockets in there with the way everyone runs around confused and taking forever. How hard is it to make a blizzard??? does it need to take 3 people and 15 minutes? the average worker there has an IQ of about 30 and there is always a long wait. I guess thats what happens when you hire a bunch of 15 year old girls to run the place. I ordered a cookie dough blizzard and they gave me a milkshake than they laughed like a couple of ditzes and took 10 minutes to make my blizzard WORNG AGAIN and finally when they got it right they gave me the wrong amount of change and forgot to give me a spoon. Its mind boggling how dumb the employees are there.
