The PorterHouse Burger Company

Reviews 3

SA

Sam Johnson

First off, let me say that for the past 4 years, my family and I have enjoyed dining at Porterhouse at least once every other month. We have even recommended to people who do not live in Greensboro to eat at Porterhouse when they are in town. Never again. This evening, we arrived at approximately 6:20pm. Our party consisted of four adults, one six year old, and two two-year olds. We asked to sit outside and were shown to a table within a few minutes. About five minutes after we were seated, our waiter came by to take our drink order. After another five or ten minutes, our drinks were delivered. Then the waiter informed us that he could not take our dinner order at the moment and would be back shortly to do so. He provided no explanation on why we couldn’t order right then, nor did he give any indication on how long it would be before he would return. It turned out to be around thirty minutes. (It was now almost 7pm.) After taking our order, the waiter returned twenty minutes later with the salads. Both salads were warm, as if they had been sitting for a while. Now, let me remind you that we have two small children who are getting restless and hungry. After another twenty minutes, I located our waiter and asked how long our food was going to be. I explained that the kids were getting hungry. He said he would check with the kitchen. He came out about ten minutes later with the appetizers we’d ordered and said, “Your food should be right out.” Another fifteen minutes pass (it is now 7:40) and we decide to get our food to go and eat at home. By this time, we were all hungry and irritated. I tracked down the waiter and asked to get our food boxed up so we could go. Ten minutes later, I went inside once again to find out what was taking so long. I was told by the bartender that our waiter had boxed up all the food and taken it out to the table. I went back outside to find that this was not true in the least. It was now almost 8 and I returned back inside the restaurant. One of our party came with me and when she spotted our waiter, she told him that we couldn’t wait any longer because we had children to put to bed. His response? “Well, you gotta do what you gotta do.” Really? Is this the level of professional service that Porterhouse provides to its patrons? So, we left. With no food and hungry children who were ready for bed. Congratulations, Porterhouse. You’ve taken two loyal families and ensured that they will never, EVER, return to your establishment. Also, I plan to tell everyone I know to stay away as well. I wouldn’t want anyone I know to have to go through the same lack of care that I had to experience. With servers such as the one we had, good luck staying open.

G

G Walton

We had a great experience the first time we ate here several months ago. Our whole family had a great experience here. From the 22 oz. bone-in rib-eye (not on the menu now) that hubby stated was one of the best hes had, to a build your own burger, to pulled pork egg rolls to hand cut and fried potato chips and a various other dishes that other family members had, I cant recall them all but everyone agreed they were all very good. It was a really good dinning experience. So we were really looking forward to our to-go order of 3 dishes plus 2 appeitzers placed on 4/15/15 under the name of Linster. The appetizer of hand cut and fried chips were dark dark brown, almost at the burnt stage, as were the side order chips with a sandwich. The pulled pork egg rolls were the same, way over fried and dark dark brown and really dry. They were really inedible. Hubby tasted them and said "I cant eat that", thats impressive coming from a man who can eat about darn anything. My daughter said her Lincolnator sandwich was good as was her side salad. The Panko and Coconut Shrimp was pretty good, the mac n cheese I had as a premium side order with it was not bad but not good either. My husbands prime rib New Yorker sandwich was good but he said there was only a hint (a dot) of the creamy horseradish sauce and he couldnt taste it. He found some (horseradish sauce) in the frig to compensate for it but he said he still enjoyed it. It wasnt a particularly busy night from the looks of it (a Wednesday Night). So why would the cook allow 2 appetizers and a side that came with a sandwich, that were almost at the burnt stage to be sent out as acceptable? Why not take the extra time and make it right? We didnt return it because it would have involved another order and another trip back to the restaurant and the rest of our food would have been cold by then. My opinion of the Porterhouse Bar & Grill went from awesome to now on the not so sure about. If it has the reputation I thought it has this should have never happened. We basically threw away 2 appetizers and one side order of chips. For the amount of money we paid for this meal ($63.00) there is absolutely no excuse for this kind of service. The cook had to of seen how extremely over cooked they were and it was passed along as acceptable. If you are going to charge premium prices for food then it should premium quality food!

ZA

Zac Goldstein

Don’t be fooled by the moniker. While the PorterHouse does in fact serve steaks, the name comes from the couple who owns the establishment, and it’s far closer to a pub than a steakhouse. There are enough flourishes here to elevate it above typical bar food, but there are also enough inconsistencies to keep it from receiving a glowing recommendation. The PorterHouse’s menu emphasizes the tried-and-true (steaks, chicken sandwiches, BLTs, pork, etc.) with a dash of the unexpected (pulled pork egg rolls). Like Hop’s, The PorterHouse offers boutique burgers with a bevy of intriguing ingredients (You can make your own with jalapeno cream cheese and peanut butter, for instance). Prices are moderate. Sandwiches and burgers run $7-9 and include a side while entrees are priced in the teens Decked out in dark wood and deceptively spacious, The Porterhouse provides a comfortable atmosphere. Servers are very polite and professional, but the kitchen is not exactly swift. Interestingly, there was a longer wait for food during a lunch visit than there was during a dinner visit with a bigger crowd. This would be easier to overlook if the food was less uneven. To the PorterHouse’s credit, much of the food appears to be made fresh in-house. Unfortunately, not all of it is made well. An order of fish and chips came with slaw that was bitter and vinegary and fries that were hot but limp. The fish itself was cooked and battered nicely albeit rather underseasoned. On a subsequent visit, I tried chips instead of fries and found them to be an improvement. A burger in the rye (griddle-cooked 8 oz burger with onions, Swiss, and thousand island dressing) came tucked between two very thick slices of bread. While they made the burger seem small by comparison, they effectively held everything together. The burger itself had a good flavor and was not too greasy. The $5.95 burger on Mondays makes the PorterHouse worth a return visit for a leisurely meal, and hungry Greensboroians can do far worse on any day of the week. Beyond that, however, there just is not enough to make this place stand out.