Address: | 11318 N Community House Rd, Charlotte, NC 28277, USA |
Phone: | +1 704-817-5554 |
Site: | ballantyne.brazwellspub.com |
Rating: | 3.4 |
Working: | 11AM–2AM 11AM–2AM 11AM–2AM 11AM–2AM 11AM–2AM 11AM–2AM 11AM–2AM |
MO
morgan kropelin
Where to begin... we went to brazwells for Mothers Day. We expected a wait and even for a bit of a delay for heavy volume after all it was Mothers Day. The restaurant was not fully packed, there were several tables available. They did mention there was a back up with the kitchen, we understood, that happens. But the incredibly upsetting part about the entire visit was that our waitress not once apologized for the wait or delay. Before we even ordered our meals I directly asked if the kitchen has gotten things in order, we have a 2 month old and I knew she would not wait for an extended time for us to wait, I made it clear that was my concern with the waitress. But instead of any of the waitresses or hostess being honest about the situation they said "they have caught up and are on schedule now". 45 min later still no food. Not one time did a manager come and apologize for the delay or even let us know what the hold up was. There were several families around us who got up and left because they had waited so long and still no food. We will never be back, simply because of terrible management. After 3 hours spent in the restaurant today the food was mediocre and service was terrible all around. All it would have taken was just for someone in management or our waitress to acknowledge that we were a family waiting patiently and wanting a nice Mothers Day perhaps even offering to cover our sodas for our patience or bring out chips and dip while we wait, instead we felt extremely ignored and from the amount of people who left without being served we were not the only ones feeling this way. Im not writing this to be mean but to hopefully get the restaurant to look into their customer service.
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J Mulchandani
Sadly disappointed on my last visit. We sat at rooftop bar & service was terrible except for one waitress. Wish I had gotten her name because she knew exactly how to take care of her customers! First, took forever for the waitress to even take our orders. Then, when the food came over (after we asked for it because it took too long) waitress was in a hurry to put down our plates that she spilled all the drinks! Water & other drinks soaked our clothes, phone, and purse. The waitress ran off quickly to get towels & came to clean up table. Never once asked us or gave us towels to dry...other customers had to until we asked her. Mind you no apology for the spill. The manager even came over to clean up with no apology but rather cracked jokes! Moved to a new table & she quickly drops off more drinks (on the house) & almost spilled them all on us. Thankfully the new waitress took care of us. I mentioned our meal should be on the house, when manager comes over to say they can do the drinks only. After all, it was only water!! The nerve!! We had to tell him it was drinks other than water. Poor customer service from manager and waitress. Had to ask to comp dessert. Not recommending to anyone
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Joshua Grinkey
This is not to be confused with Brazwells in Montford. This location does not live up to the reputation of its Montford location. I came in with my girlfriend after work ( I work in the industry) for a drink and was greeted by a very rude bartender. He approached me with a "What do you want?" Like I was bothering him. Asked him about his Merlot selection and couldnt tell me anything so I asked to give me a house Pinot noir. Then a girl walked up behind the bar, who I assumed was the real bartender came up and said hello and all she asked me was do I want a tab or keep it open I said "Close me out". She did and the bill was 18 dollars and some change for a house merlot and a draft beer. I gave her a twenty and she turned around cashed it out, keeping the change and not even saying a thank you. This is not the only time this has happened at THIS location. Just sad when you go somewhere based on a brand with a reputation hoping for the same experience. My girlfriend and I go to the Brazwells on Montford all of the time and will continuing going to that location. To me,if you have to ask, go to Duckworths in Ballantyne, same feel but better service and a lot more beers to choose from.
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AJ Maul
Came here on a Saturday evening with a large group of about 10. I understand thats no easy task for any one or two servers, so there were quite a few hiccups. The server was very nice and could tell she was trying her best. The mishaps consisted of missed appetizers (we ordered a lot of food so didnt care as much), a gnat in one of the 3 melon shots, and back and forth due to forgotten requests such as silverware, napkins, etc. Also, one of our friends ordered the brisket and was expecting a dry rub but theirs is doused in barbecue sauce, which is a sign the beef is generally dry. Seems like a fun spot otherwise, but I wouldnt expect much if youre going for food.
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James Thomas
Went with a group after work and I wasnt expecting much due to some recent reviews. Our experience was outstanding so I thought it needed to be rated. Our server, Jessica, was about as good as you could ask for. She was attentive and helpful with a ready smile. The one mistake from the kitchen she recognized immediately and took care of so quickly it was barely a blip on the experience. The food was delivered timely, hot and everyone was happy with their choices. Personally I had the bacon wrapped meatloaf which was quite tasty and Id recommend it to anyone. Overall the rating was earned.
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Antonio Battle
This was the worst service experience Ive EVER had! The supposed to be servers on the roof were too busy trying to flirt that we never even got to order food and waited 15minutes to get a beer! This was after the little girl told us it was full on the roof only to find out that there were about 5 open tables. I guess we arent part of the clique...clearly the most racist and superficial place Ive been! VERY CHILDISH AND UNPROFESSIONAL WAIT STAFF!
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Victor HD
Stopped by to check it out, pretty nice inside with the TVs and all. Food is alright not really worth it to get the seafood for its prices and taste, so I would say just get a burger. Service is alright too, itll take a while for your food but its not bad bad. Also they got a rooftop section, where you can eat! Really it looks like a joint to find some single ladies... ya feel..
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Kevin Dellinger
Very pleasant experience. A bit long between waitress visits, but overall experience was good. Atmosphere was above average, friendly staff and when we walked out, a manager called after us and thanked us for coming and gave a warm, "come back soon" with a smile. Food was plentiful and tasty. Took average time for the food yo arrive to the table, nothing negative there.
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Chris Famous
BEWARE!!! The bouncers like to get handsy with women here. A 250lb man shoved my wife because we were rooting for Mayweather and he had said he was a Mcgregor fan, so after the fight they told us we had to go and once outside tried to fight us. My wife was only trying to break it up and ended up injured because of a hot head bouncer. DO NOT GIVE THEM YOUR BUSINESS.