Panera Bread
| Address: | 748 S Meadow St, Ithaca, NY 14850, USA |
| Phone: | +1 607-273-2590 |
| Site: | panerabread.com |
| Rating: | 4 |
| Working: | 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–10PM |
Location
Photos 100
Reviews 27
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Brittany Rollinston
Our order was wrong and was missing several items, the food was cold, and the manager was rude and unhelpful. I ordered a chicken sandwich and got a turkey sandwich instead. Since we were also missing half our order, we drove back, I explained the mistake, and the manager pawed through my food and handed it back to me, saying that the deli meat on it was "smoked pulled chicken." It was obviously sliced deli meat. It was the saltiest, most disgusting sandwich Ive ever not eaten. I cant even give it to my dog, its so salty. The guy at the register was nice and tried to be helpful. It was also WAY overpriced, and thats the first time Ive ever said that after using a gift card. We wont be back. Ithaca Bakery is way better, faster, and less expensive, with better ingredients. No brainer.
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Beau Fleurs
Panera as a company has great food! This location does carry that, but their service is what earned them such a low rating. Consistently they screw up orders, both mine and those around me. And those people are not ordering anything difficult, they just regularly screw up the order or dont pay attention as theyre filling it. This has happened a few times, and so I would suggest being very careful about how you place your order. Even if you just order straight off the menu you will get a baguette if you ordered an apple or an apple if you order a baguette. Or Ive seen a few times where they have lost peoples orders completely. Which is strange because they have a computer system to fill them.
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Linda Burun
DO NOT GO HERE ! You will be disappointed. This is my last visit. My order was messed up last time but edible. This time drive thru gave someone elses order. 15 miles later I arrive home and find a soggy grilled cheese panini. This bag included that customers receipt with their VISA card number on it, too ! I wont be fooled again. When I called to complain manager says I have to drive back to get my money refunded. POOR SERVICE at top prices.
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Eric Schillinger
Attempted to call in a catering order that would have been for the following day. Called at 9:16 AM for pick up the following day at 11:30 AM. Not a particular positive greeting on the phone and ultimately was told that it was "kind of busy," right now and that I should try and call back at 1. Disappointed in the lack of service. Ordered at a different establishment.
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David Williams
The food is good quality. The atmosphere is warm and inviting. The Panera Bread employees are friendly. And I get good internet access. This has turned out to be my favorite place to eat on my own as it allows for me to get my paper and internet work done while eating. Because of all of this, I find the price of the food worth it.
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Frances Chen
Standard panera bread experience expected of corporate chain, consistent quality not particularly good or bad. soups and breadbowls plus pick two deals are decent economic options for the variety. I love when we get panera bread catered for events, sandwiches usually taste better than those of CTB, if less creative.
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Jennifer Burun-Stout
VERY unsatisfied... my office orders from Panera often and I believe today is the LAST time. Weve talked to management and it seems the issue is just never resolved. Our order is ALWAYS wrong, items are missing and I will be seeking a refund as these items are expensive. Panera is just not what it used to be.
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Allyson
Even though the food is a bit pricy, this location is my favorite. The staff are always super friendly and patient when my indecisiveness kicks in and I cant decide between being healthy and choosing the apple or being happy and choosing the bread to go along side the always creamy mac and cheese.
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Susan Massara
I used to love Panera Bread but their portions have gone way down hill. I had a Caprese sandwich that was so small and hardly had anything on it. Another time I had the turkey club and there were 2 very small strips of bacon on it and it wasnt very tasty. I have not returned since!
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Corey Dusel
This is by far the nicest Panera Ive been to. There are self-order iPads so you dont have to wait in line, as well as Apple Pay and Android Pay support. The food is amazing and the service is fast, but its a bit pricey. Worth it, through, for quality food.
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Koken Ozdogan
Great selection of healthy food. I like their ordering from kiosks system. I simply login and I can access all my past orders and can easily checkout without needing to take my credit card out. All their food can be customized for your needs.
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Alice Grow
Panera has fast service, plenty of seating, is clean, friendly, well lit. Their food is very good with lots of options for customizing. The number of calories is posted next to every dish on the menu board. So many yummy choices.
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Doug M
Great experience. An associate, possibly manager welcomed me immediately and showed me the new kiosk system. Within minutes the food was delivered to where I was sitting. Easiest meal I ever ordered. Very good all around!
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Paul Spencer
As all Panera do they have good food perhaps a little pricier than the value, this particular location is usually pretty busy and crowded with all the college kids and professors from Cornell and Ithaca College...
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Tyler Hilliard
Arrogant employees mingles amongst themselves ignoring customers, incorrect order, and CROSS CONTAMINATION clearly visible on my sandwiches (original and the one they made correctly)
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Kevin Michalski
Panera specializes in novelty sandwiches and soups. Their food is priced a little high but it is usually quite good. The dining area here seems like it is kept reasonably clean.
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Michiel Hollister
Overall this is a very well managed and clean Branch the only thing preventing it from getting a full five stars is that a lot of the staff doesnt seem to be trained equally.
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Joey Estacado
Its OK. The employees looked a little like they wanted to run away screaming more than the average though. It definitely showed in they way they interacted with you.
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Jen Lagasse
The staff is always very helpful at this location. Only drawback is occasionally when they get slammed, they run out of things (coffee etc) and are slow to replace.
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Susan Sarabasha
Friendly people and atmosphere. Great service. Love that the menu changes seasonally. Clean meats too and they are working on removing chemicals from their menu.
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Christopher Parzyck
Pretty standard Panera. My only major complaint is that the line to order can be extremely slow at times (the registers always seem to be understaffed).
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Alina Diaz
Furniture, specially the futons needs attention. They are greasy and dirties. Windows base, specially at the corners have a whole colony of webspiders.
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Chris Liu
Excellent cleanliness in the establishment. Friendly staff always proactively approach guests regardless the time of day. Service is very quick too.
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jordan foster
Awesome food and awesome place to work. Employees are very nice and there helpful to go in and have a nice quiet place to work or roam the free wifi
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Kate W
Its a Panera so it is pretty consistent with your other Panera experiences. There is an okay outdoor seating area. Busy location.
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A Private User
Cannot get an order right. If you are doing a pick up lunch, take your list with you and go through the bags/boxes item by item.
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Jamie Wirick
I love their monthly specials you receive by using their card. Everyone is always very friendly and had a smile on their face
