Kyoto

Reviews 4

JA

Jake Wojcik

The Hibachi Chef Stabbed and Burned my Fiance with a Hot Metal Fork. I have never in my life had a more disappointing customer service experience in my life than the one that I experienced tonight. If there was a way for me to make this 0 stars or less I absolutely would. My fiance and I took my Mom to Kyoto for Mothers Day, our reservation was at 7pm on 5/13/17. Our chef comes out and is very energetic and fun, he quickly goes too far with one of the other patrons spraying her with water to the point where she gets visibly upset and her boyfriend asks him to stop, which he does. Everything goes fine for a little bit, he gives me my steak and my fiance goes to take a piece of steak. He juts the metal fork forward catching her in the side of her finger, it didnt break skin but it was extremely hot. I hadnt realized what had happened until my fiance left in tears. I went outside and consoled her and came back in to speak to a manager. The woman at the counter went and got the woman who was stated to be the manager. I spoke to her at the front and she did not offer any apologies, her only concern was injury liability. She wanted to know if we were going to the hospital and they would pay for it, which good, they should do that. However it didnt seem bad enough for the hospital, it was a painful burn but something that could be treated at home. She told me she would discount the meals or at least that is how I understood the conversation. I told her that comping the meals was fine as far as I was concerned, the night had been ruined and we just wanted to go home and get some aloe for the burn. She brought us boxes and confronted the chef in front of me, he asked me where she went and I told him that he had stabbed and burned her hand and thats why she left. He did not apologize either. The manager packed up my fiances dinner as I and my Mom packed up our own respectively. As we were leaving she grabs me by the shoulder and tells me I have to pay the bill. Apparently all she was comping after our evening was ruined was my fiances entree. Not the appetizer she ordered or anything else. They burned her, brought her to tears, did not apologize, ruined our night with careless and frankly dangerous behavior and they expect me to pay for the service? If I mess up with a customers account at work I take that on myself and I remedy whatever the issue is free of charged because it was on me. That is standard. I got irate because I was apparently under the mistaken understanding that they were comping our meals, mostly because when I said about just comping the meals the manager said yes. Perhaps it was an issue of the loud noise and the language barrier. That though is another thing that is not really my issue to solve, I suggested a remediation, the manager agreed under a mistaken understanding of what I said evidently, and then stopped me to pay for the bill which as far as I knew we had already discussed me not paying. She argued with me in front of other guests and then when I offered to just give her the food she told me no, that I have to pay for it. I handed her all the food, refused to pay for any of it and left. We have had dinner there more times than I can count, we have friends that go there at our recommendation and I can say with safety and certainty that we will never be back and well advise the same of anyone else that we speak to as well. This was the worst experience I have ever had in any establishment of any kind in my entire life and that is not an exaggeration in the least. This could have all been easily avoided at several points. The chef could have responsibly prepared our food without jabbing at patrons with a sharp, hot fork. The manager, chef, or both could have apologize to my party but specifically my fiance. Our meals should have been comped as this was gross negligence on the part of the chef. I dont think its too picky to want to go out to eat, pay money, and not expect to be stabbed and burned by the person preparing your food. I would love if the owner would reach out to me.

A

A Private User

DONT try to make reservations on a holiday... Made reservations for New Years Eve (a week before) for the Hibachi Bar; 10 people at 8pm. I even called earlier in the day to confirm my "reservations". Got there at 7:45pm, they "checked us in" . After standing there for 20 minutes there was complete chaos!! A party of 18, whose reservations were for 7 still hadnt been seated. They kept telling people they would be seated in 15 minutes. One person would leave to "check on a table" and just never return. It took three parties waiting to be seated to start yelling and complaining for anything to get accomplished. They tried telling us that they dont do reservations, they only do "call ahead", well that should have been clarified when I talked to them a week prior!!! Luckily the food was very good, not sure it was worth the aggravation though. I especially felt bad for the families that had multiple children with them waiting to eat.. They need a better way of organizing reservations/call ahead whatever they want to call it, not just a legal notepad that they kept highlighting and erasing things on... Definitely wont be going back unless its some random weekday, and I dont have anything planned for after dinner that relies on being done at a certain time!!

MI

michael espinosa

I went in with a group of 5 on Saturday evening. Our hibachi chef was terrible. Our food was under seasoned, steak over cooked, veggies still raw. The show was kept to a spinning egg and volcano onion stack. Mind you the table next to us was yelling "More Saki, More Sexy" and having one hell of a time. I told the manager and he gave us 10% off. I didnt have time to tell him what an insult that was at the time. Fast forward to today I called in and asked to speak to the General Manager. Instead a gentlemen told me he could take care of my concerns. I told him what occurred and he started blaming me that I called 3 days later and that no one else has called to complain. I explained my reasons for not calling sooner, which were truly none of his business anyway. I then went on to advise that I was calling on behalf of everyone in my party. He told me that if he was there he would have done more, but that I need to get over it. He then went on to say that Babe Ruth didnt always hit home runs. He told me that he would see if the owner wants to talk to me. I will be following up again if I dont hear back.

SH

Shelby Taylor

Let me start by saying we had a reservation for 7. We got seated at 740 after they said it would only be a ten minute wait. I understand on a Saturday it is busy and sometimes things run a little longer than planned, but half hour longer?! thought the whole point to of a reservation was to be able to sit down when you came in. Once we were seated I ordered the vegetable hibachi while everyone else ordered some sort of meat. I got the same amount of vegetables on my plate as everyone else. I paid 15 dollars for half a cup of broccoli and a cup a rice. Usually with other hibachi resturants there are more veggies that come with the meal along with a bigger variety. The "show" they put on was maybe 5 minutes. All in all it was very disappointing. I would refer anyone to Dao or at the very least Fuji grill. The food has a lot more flavor, there isnt such a long wait, they actually give you a show and make the night and enjoyable experience. For the price you pay you should get a lot more than what was offered here. I will not be coming back nor would I tell anyone else to.