Brick House Tavern + Tap

Reviews 4

ME

Melissa M

I sent the below letter to the manager who scheduled my rehearsal dinner at Brickhouse. It seemed promising... Just wanted to touch base with you regarding our 4/27 Rehearsal Dinner. It was a disaster. I did not know who our servers were until halfway through the meal when unfortunately I had to complain. I arrived later than all my guests as I was wrapping up at the venue. I should have been approached upon arrival or finding out I was the Bride (and ultimately my now husband and I were paying the bill). Not only were guests spilled on multiple times from the careless placement of the beer flights, the beer overflowed/foamed over the top of the tower-things happen it is understood but it was more than 1 tower. Diana did not even have our menu. I offered to pull it up on my phone until I realized my phone was dead because it was our wedding and people had been calling all day. We waited a LONG time for extra plates, cups, and silverware. My father waited a solid 25 mins for an ice tea. Multiple guests food came far FAR after the rest of the guests received their food. I was told that the wait staff did not want to block other tables orders so the outstanding meals would come up shortly. Why in the world would there not be staff solely for the party that was scheduled MONTHS in advance? Maybe thats not how it works. Thats fine, except it was not fine. The groom, my father, and one of the two pregnant girls did not received food for over 30 -40 mins respectively, after the others. I understand its annoying to have people keep asking for the food but 1 contact person with a name that was given to me would have been helpful. Instead I had to ask names of people while complaining and checking on orders. I finally spoke with Diana who quipped "how is it a disaster if only 1 persons food was late". I explained to Diana it was more than one person and not only was the food late, the pregnant womans food late, orders were wrong (everything on a cheeseteak received count it 1 pepper - nothing else on her cheeseteak), no utensils, etc. I finally told Diana that it was supposed to be a happy event for me and my family and I did not want to continue making a show of it. By the end of the night I asked Diana and Jordan (whose name I also had to ask for) to please bring us the desserts we brought in and garbage bags so we could give our bridal party their gifts, wrap up and just get the night over with. Diana ended up taking of 25% of the apps, not charging us for the pregnant bridesmaids food that was substantially later than everyone else’s and giving us a bunch of free app cards. While we were paying the bill Diana and Jordan attempted to save the night with a change in personality and few laughs at the hold on the Visa gift cards. I at least appreciate the effort for the last 10 mins while paying. The entire night was ruined for us. You only get one shot at your rehearsal dinner and a few coupons and discounted apps doesn’t change our awful experience. Ive been to Brickhouse plenty of times for brunch and dinner, even celebrated my last birthday there with over 20 people in attendance at the high tops. Im highly disappointed in the turn of events and sad that I chose to bring my bridal party of 16 people plus their spouses and my family to Brickhouse. ****5/9/17 Just to follow up David got back to me and offered to have my husband and I in for dinner on him. He mailed us 2 $25 gift cards and a few "FREE APP"...when you purchase an entree up to $8 cards...that were expired. will be reaching out to a District Manager. ***5/31/2017 Not only did we receive a heartfelt apology and phone call from the District Manager, when returned from our honeymoon he sent a gift card to us so we can bring back a couple members of our bridal party. The response was truly appreciated and we will certainly try another location because of the true response.

GO

Gopal Patel

We usually frequent this place and food is below average. Not what it used to be. The service is really slow, however until now we used to suck it up for the ambiance and atmosphere. Mainly frequented with colleagues and clients for drinks. Experience has been getting worst every visit and yesterday was the worst. I was there with a colleagues and clients of mine and had ordered couple drinks and a glass of water at the bar. Our waitress was Christine and she took few minutes to give me the drinks and I gave her benefit of the doubt for it taking a while. However I had still not received my water. I had to ask her multiple times and I had to wait there at least 20 minutes before me getting a glass of water while she waited on new customers. I had also ordered couple appetizers and when they came, She said she didnt have plates or utensils for us. I had to ask the manager for plates and utensils. I got the plates but not utensils. Got our utensils much later after requesting a new server. As you can imagine, food was cold by then. My colleagues and I go here usually every 2 weeks and they lost our business and I am sure we are not the first to feel this.

WA

Ward Rowlands

On Wednesday, 5/31/17, my client, colleague and I went to the Brick House restaurant in South Plainfield NJ for some food and drinks. As my client was finishing his drink, what he thought was ice that slid into his mouth was actually broken glass. When he bit down, the broken glass bit back and cut his tongue. Then the worthless, snooty, stuck up bartender that was already ignoring us, took her dear old time getting the manager while my client sat there with a bloody napkin pressed on his tongue. After several minutes, the manager came out, took the razor sliver of broken glass ("for her report") & left, never to be seen again. She never once asked if he was ok! She never once apologized for the mishap! She Never once asked if he needed medical attention! She Never offered him a new drink! She never suggested to comp his meal! This Total White Trash Manager, just took the broken piece of glass and walked away. To top it off, the two bartenders ignored us even more after the incident. So I paid the $96 tab, plus 20% tip, cause Im and idiot and thats what I do and then we left. That will be last time we eat at the Brick House.

A

A Private User

Where to begin? Should we start with the overpriced and generally crappy beer selection? How about the seafood dishes that smell like sun-baked swirling remains of a fish gutting? How about the bar girls who hand you cards with their interests on them, try to act flirty, and, for the most part, violate all progress made by the feminist movement over the last fifty years? The same girls who, I kid you not, asked me if I wanted a "man-sized" or "sissy-sized beer"!!! Hmmm....how about the regulars? You know, like the Suzuki biker gang that showed up wearing what I swear to God was a plastic suit of armor! How about the fight that broke out by the fire pit over what I can only imagine to be differing opinions in hair product? When I went there, there was a stroke victim sitting at one of the tables. Had I stayed there another five minutes I would have been drooling moronically....just like her, and all of the other meat heads hanging out, trying their best to use there words this time, and not club women over the head and drag them back to their caves in their parents basements....