Address: | 4700 NE Vivion Rd, Kansas City, MO 64119, USA |
Phone: | +1 816-452-2119 |
Rating: | 3.5 |
Working: | 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 11AM–10PM |
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Dustin Albright
First off, the food wasnt very good at all, and definitely wasnt fast, but that really wasnt the worst of it, or enough that I would submit a review. Tonight I went through the drive thru, ordered food, and realized as I drove off that my wife wanted her burger a certain way. Pull up to the window, a couple minutes later the cashier opens the door, hands me a soda, tells me its the Pepsi, and then as I try to quickly ask her while handing her my card if it "would be too late to add [such and such toppings] to the burger", but by the time I got to, "I was just wondering if it would be too late to..." she cuts me off mid-sentence, almost tosses the other soda at me and says, "hold on for just a moment" and walks away to take another order. 45 seconds later I see another employee wrapping up and bagging what ended up being our order. This other employee then comes up about a minute later, and hands me the bag, and eventually a receipt for me to sign and quickly walks off. The entire time, might I add, there was only one car behind us, no line, and as we drove off, we saw zero customers inside. So it wasnt like they were brutally busy or anything. The first girl we dealt with then hands me the cyclone we ordered, quickly says, "have a nice night" and shuts the window before I could say anything. So, this employee clearly couldnt care less what I had to say to begin with, and wasnt thoughtful enough when she came back to let me complete my thought. No apology at any sort. The people who work here are bad, and they should feel bad. Will never eat here again.
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Elizabeth Barnes
Notice that the store has a "Now Hiring" sign in front all the time. ALL THE TIME. It is a family buisness. They use 1 new worker at a time. You will fill out your resume on a receipt. They pay min wage. They wold not let me touch the grill. They gave me specific tasks that were the worst. Clean all the grease behind the grill. Literally scrubbed the entire back room with a toothbrush. They yelled at me for taking too long. The boss cussed and harassed his employees and even struck an Asian employee over the head with a tray. He had me unload a safe over 200lbs out of his truck and into his office with nothing but my arms. He also yelled at me again for taking too long. I was always polite, professional, And had a great work ethic despite the abuse. I was never late. Then one day I showed up for work as I had written it down the week before. I was on time. They the said I wasnt on the schedule. I insisted I was and asked her to look and ask Don. (Her husband) and she said he wasnt here and she didnt know why but I was no longer on the schedule. Thats how I lost the worst job Ive ever had. Their food is ok. But they are awful people. Please avoid them.
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Tim Emery
The last trip was the last trip. I have always enjoyed this place but the last trip was so disappointing I wont be going back. We were told we couldnt order combos because we didnt want cheese. Huh? So we had to order everything a la carte. We wound up paying twenty bucks for a big let down. One burger only had sauce on it, no tomatoes or lettuce...of course you dont find these things out until you get home. I dont like fast food chains for the reasons mentioned above: mistakes, poorly trained people and inconsistency. I hate to have to give up on supporting the local places but this ones off my list.
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A Private User
Big Burger has good fries and ice cream at a reasonable price and we used to go there often. However, our last experience was so bad that we will not be returning. The girl who took our order was extremely rude. And when she got something wrong on our order she was hateful and blamed us. Then, when we sat down to eat, she continued to talk about us loudly to the other employees and the manager. My kids were amazed and felt uncomfortable. With the bad service and the fact that it hasnt been very clean the last few times we have been there, we have decided not to return.
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John Brooks
Burger wasnt big and the service wasnt good. Winsteads burgers are very similar in size. Theres nothing big about a winsteads burger. The service is better at Mcdonalds, didnt initially get what I asked for, what a pain, double burger with everything on it! At the end of the day I was unsatisfied and wont be going back. The dryness of the thin flavorless meat made me want to meet the door.
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HowlingEyes Ride or Die
Love their tenderloins!!! Love their over the top zebra cones but dont love the new price for the cones, its soft serve and i dont think there is a shortage of cones, so no explanation ...oh wait , it might be because down the road Hayes is charging a fortune for their little rolls for buns and the burger still is too small for the "roll" aka bun
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Bert G
Hidden gem. If you cant appreciate this place we cant be friends. Has all the qualities I look for in a restaurant. If you dont like this little place go back to McDonalds. Big Burger is perfect just the way it is. One a few left of a dying breed and I hope they can stay in business forever.
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Mallery Zion
Hope they never go out of business! Has a lot of history. Their Italian steak sandwiches are AMAZING, their tator tots are great, their cherry limeades are the best, and their burgers are great. Soft serve is good too! Just a great place that youll end up craving!
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Chris Smith
Bland. No seasoning. No flavor. They have a "special sauce" which is. Ketchup and mustard mixed together. My only response to that is. Why? Whats the point? A little salt and pepper would do them a lot of good. I will say at least it was not a frozen patty burger.
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A Private User
Recently we visited Big Burger & purchased 2 hamburgers. We asked for ketchup. We were told that we can not be given ketchup since we didn’t buy any sides. Keep in mind…we DID make a purchase. Some people like extra ketchup on their hamburgers! Poor Rules!
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Lisa Turner
Been going to Big Burger since I was little! Right by my house and we would always walk there. Best bacon cheeseburgers! The bacon is thick and cooked all the way! And the cyclone ice creams are amazing! Hoping this place is there forever!
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A Private User
Good hamburgers!!! Best of all they got Pepsi which Im a big fan of... But Yea overall good burgers good beverages nice local burger joint... Been eating here since I was 5...
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Joseph Smith
I seen a man walk in needing a drink the old bat at counter wouldnt help him and wanted to charge for a cup. Shameful not to helpwhen folks spend big $$ to eat here.
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Duke Kai
The people were very nice. The burgers though werent good. (Sorry) It was greasy and not very tasty. My husband loves burgers and he didnt even finish his.
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Zachary L
Better than the big chains but there are other small fast food restaurants that are better in the kc area. If youre in the area though go ahead and pop in.