Auburn Hills Marriott Pontiac
| Address: | 3600 Centerpoint Pkwy, Pontiac, MI 48341, USA |
| Phone: | +1 248-253-9800 |
| Site: | marriott.com |
| Rating: | 4.2 |
Location
Photos 100
Reviews 5
VM
VM H
I called ahead three times to make sure that my room would be available for late check in (after midnight). I was delayed, and ended up not arriving until after 2 a.m. The lobby was filled with what appeared to be intoxicated party goers from the hotel bar. Someone was giving the front desk a hard time which delayed my check in even further. Once I checked in, I went to the shop to purchase toothpaste. They did not have any available for sale, but the front desk attendant had some complimentary packs available. I got to my room which I felt was too warm. I turned the A.C. down to 65 (the lowest available setting), but the room never cooled to my satisfaction. It was 3 oclock by the time I finally got in the bed, and I was exhausted. But when I woke up, the bedding didnt look clean at all. The bathroom was also dusty, and in need of new fixtures. The bathroom door was dirty or appeared to have makeup smeared on it. Two of the hangers in my closet were broken, but useable. There were a satisfactory amount of toiletries available, as well as a satisfactory amount of outlets. When I called to request a late check out, the person who answered the phone said that I could check out at one, rather than noon, but that my key would still be deactivated at noon. I ended up getting a new key from Daniel at the front desk, who was probably the most helpful person I encountered during my stay. One gentleman offered to help me with my bag when I was leaving. I believe that he was part of the housekeeping staff. Everyone I encountered seemed friendly and upbeat, just not necessarily helpful. The only one who wasnt friendly or upbeat was the gentleman who checked me in on Saturday night/ Sunday morning. I would like to thank Jessie for being so helpful the third time I called. I stayed here while in Pontiac for a wedding. I probably would not return to this location if I had to pay full price.
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Lauren Henninger
This hotel was recommended to me by my wedding venue. It sounded great on paper, there would be a shuttle to and from the venue and the rooms were pretty cheap for the wedding block. However, once it came to the day of the wedding, the hotel was not prepared. We arrived the night before and saw just how overbooked they really were (There were 5 wedding tables set up behind the front desk and multiple soccer teams staying at the hotel) but hoped that since we set up our block a year in advance we would be okay. Side note: We had already turned away guests from booking with the hotel because they had told us there were no more rooms left in the block. Due to the hotel overbooking themselves guests rooms were not ready until 4pm when check in was supposed to be 3pm, this then caused the shuttle to have to run late and then my ceremony started late. Then I had found out that the hotel had not handed out the guest bags that I had made the next morning when they handed me back more than 10 of my 30 bags. I had guests comment that they had asked for the bags (which were clearly visible from the check in desk) and were told by staff that there werent any. On top of that the Hotel was calling part of my wedding party during the reception to inform them that they no longer had a room and would be placed at a hotel across the street. This was less than acceptable. It was one after the person who we were working with at my venue called and complained that they magically came up with a room in the hotel. I would absolutely never recommend this hotel for any event that is important to you. They are unreliable and their customer service is awful. If I could give them less than 1 star I truly would.
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Tennille Thompson
I reported to hotel management about by stay that I had ringworm outbreak. Before I placed fault on your hotel I spoke with a medical professional , weighted out possible situations that could have caused this occurrence and all fingers pointed at the location. Not only did I have ring worms I also had E.Coli. Upon checking into my room, I took a brief nap cause due to exhaustion from all day travel. I noticed immediately the room has singe of moldy smell, the sheets were dingy, and had scent of smoke. After taking my brief nap I went to the hotel desk clerk and requested clean sheets and new towels. Cause the towels look very dingy. The front desk clerk informed me that the housekeeper probably left for the day but she will try, offer me bonus credits and apologized. Upon my return my be was made, the toilet seat was left up. I disregard the minor things (end tables not wiped off, carpet coming up ,stains on comforter) and went sleep cause due to my busy day and early morning agenda. A week later is when I notice lost of hair and not feeling very well. After my urgent care visit I contacted the hotel spoke with management, She took my compliant and told me someone would contact me. No apology so of concern, nothing. I was later contacted by liberty mutual the hotel agree dto pay my medical bills. Well I have great health benefits so that total to $40. My stay cost way more and my health has not price on it . This is not only unacceptable but I am still waiting to hear back from management.
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Brad Morgan
If I were to die and come back as a hotel, I would want to be this one! For the price, this place is amazing... and absolutely blows away everything else in the area! When you originally enter the lobby, its absolutely beautiful. It has a wonderful fireside seating/louge area that Ive spent many wintery nights curled up with a good Yelp review! Fresh fruit enhanced water at the door shows attention to detail many places miss. The staff is amazing! First, the front desk is always smiling and welcoming, even at 3:00am! If you stay during the week, during Happy Hour (5-7) you are met at the front door by their "Lobby crew" with fresh appetizers such as Shrimp or Spring Rolls. Just a brief taste of an appetizer, so you can begin thinking about dinner. The workout facilites, you can take the elevator to the secured 2nd level. Large spacious room, with several treadmills, and weights. Also a full sized Lap Pool for those of the aquatic nature, plus its SALTWATER! Theres also an outdoor pool for when the weather is nice! I often receive complimentary brunch/ breakfast coupons, or discounts for the restaurant. The rooms are clean and spacious with floor to ceiling windows, and large flat screen TVs. The water can even be SCALDING (so watch yourself) which is great for steaming the wrinkles out of my business shirts in the morning! In room coffee makers, refrigerators, and large comfortable beds round out everything I need! I stay at full service hotels whenever I can, but this one is truely great!
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Kimberly Mejia
I was looking forward to the stay at this hotel because the ratings and reviews were so high. Yes, the room was nice but the carpet was filthy, stained and disgusting. It was even rippled and bunched up in spots. Also, they charge to use the Wi-Fi so thankfully I have a hot spot with my phone so I could work. We paid for our room through Priceline two weeks prior to our stay. When we checked in, the front desk took our card to charge us for the incidentals fee. We checked our bank statement shortly after and she not only took the incidentals fee but we were also charged for the room!!! We were able to resolve that issue and the money was returned back to us. Now, here we are four days after weve checked out and there is a charge that has shown up on our bank account from the hotel. After speaking with the hotel, I was informed that we were charged for the room AGAIN. Make sure to check your accounts! This is beyond frustrating!
