Red Lobster
| Address: | 1681 E Sternberg Rd, Muskegon, MI 49444, USA |
| Phone: | +1 231-798-9586 |
| Site: | redlobster.com |
| Rating: | 4.1 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–10PM |
Location
Photos 100
Reviews 33
A
A Private User
We decided to visit for my 35th Birthday with a party of 5. We were told a 20 minute wait - on a Monday night. We ended up waiting more than 45 minutes. We watched everyone that came in after us get seated before us. The manager made a big deal to our server about how long we had to wait to get seated, but did nothing to compensate us. The server didnt seem to care. Our food took forever - the kids meals were cold when we finally got them. We had to ask to get rolls. My lobster was not rinsed properly and tasted terrible. This was our worst experience at a restaurant ever. I visited this restaurant a few months prior and had good service...what happened? Another issue is that the whole restaurant reeks of cigarette smoke. Beware of manager Becky and server Mary.
BR
Brenda Grimm
So unhappy & dissatisfied with my recent visit to your Muskegon Red Lobster. We took my father out for an early Fathers Day meal,and were so disappointed with our lack of service (poor service) The server (Robin C.) was too busy trying to rescue baby ducks from the sewer drain outside your restaurant.She was absent most of our meal,and returned to serve us after handling waterfowl(surely a health violation)If not just disgusting! She never brought us items that we had asked for because she was too worried about the ducks,our glasses remained empty during most of the meal,we were never asked for refills.
WI
William Amway
My wife and I are vacationing in the area--went golfing along the lakeshore and wanted to finish the night with a seafood dinner. Food was satisfactory. Atmosphere and hospitality could improve. Decided to sit at the bar, disappointing and rude hospitality from the bartender with brown hair... Kate? We couldnt help but notice her transferring dirty dishes, money, and then preparing our beverages with no hand washing in between. More conscious effort to improve sanitation and hospitality and we might send a recommendation to others across the state.
PH
Phillip E Boisvert
Waitress and managers were really nice. I ordered the perch and asked for it the best way. She suggested fried but it should have been broiled not her fault just what is. She then brought me my check long before I was done so I didnt order any dessert or second drink. So I recommend not worrying my guess is nobody here actually eats here or likes working. It was empty and they still rushed me out. So sad. Good food even with the perch being fried.
JA
Jason Bauder
Worst meal i have ever had at a Red Lobster, the ice water had floaties probably from the nasty piping system in the antique building. The fried fish was cooked so long the fish was crunchy. The salads where wilted, and they burned the asparagus twice. I left feeling like salted cardboard would have set better in my stomach because i had to run for the toilet three times after leaving.
RY
Ryan VanderLaan
Here on Feb. 21st. Hostess is the worst. No hello when you come in, watched an old lady have to open the door herself. Hostess too busy putting utensils in napkins to greet anyone. Service was ok. Usually it is much better. Food was good. Manager must be off because he is usually in top of it. Notmally, a great location to come to though.
BE
Beth Slaughter
Felt well taken care of by my waitress. Place was clean,comfortable and friendly! Food was served fast, hot and perfect! Didnt have to send anything back! Amazing for me because it usually happens quite frequently. My Mother and myself were there to celebrate my b- day & so glad we picked this place to celebrate!
JO
john Somers
Excellent meal salmon was delicious. Brandon the bartender was courteous and efficient. A relaxed and genuinely friendly atmosphere prevailed. Frans melodic laughter was a pleasure to listen to. I came early to avoid the crowd and wait It was a higher priced meal but well worth it very satisfied customer.
ME
Melissa Gilmore
Horrible cold food, way underseasoned and overcooked. I was not informed of mushrooms being used in cooking, wasnt on the menu, I am very allergic to them. Nothing done to compensate or replace the food. When visiting family I will NOT return
AN
Andrea Dick
It wasnt horriblr, however it wasnt great. The bathrooms need a deep clean and possible remodel. The booths need to be cleaned and the menu was sticky. Customer service wasnt good but this place is missing the mark on cleanliness.
BR
Brenda Lasko
Service was okay, food was good, but the restaurant was dirty... If you look up the vents were dusty, and dirty.. I was watching to make sure a dust bunny didnt come down to land in my food..dusty window sills..
BR
Brian Gee
Great service. Fast and friendly... like genuine-friendly, not paste a fake smile on and tolerate you-friendly. Adam was our server (great!), but the manager was nice as well. Food is hot and tastes fresh. A+
AN
Angel Ulven
Gerrett was our waiter. He was an exceptional waiter. He was funny attentive and even remembered the whole partys names. The food was great with really large portions had leftovers for lunch today.
DA
David Pariseau
Friendly fast service. Party of 5 and everyone enjoyed their meal. Biscuits are amazing. Location of our table was a negative - next to kitchen and bathroom. Ask to be seated away from this area.
AN
Andria Muskovin
Food was great.... service was ok. We arrived when they opened and the restaurant was not very clean. Crumbs on the booth seats as well as chairs and carpet looked like it had not been vacuumed.
RA
Ramona Edmonson
Great service, so-so cook..had lobster, crab,shrimp, no flavor, bartender made weak mojito...4 sips drink gone. server brought back stronger drink, less ice & didnt charge for 1st drink
ME
Melanie Wiggers
Wait staff is lacking, food is just okay, salads are blah the dressing is awful. The biscuits were not as good as usual. The prices are too high for mediocre flavor.
AD
Adam Berciunas
We had the best server ever, Josh. He was super friendly and when we asked about sides and he recommended his favorites which is nice to get personal with someone.
MI
Miles Kieft
Food is great, atmosphere was relaxed and service was very personable! The wait time however, for food, was less than desirable.
JE
Jenn Young-Bray
2 stars because the server was nice. No stars for the meal. Lobster fest??? Microwaved crap for $25. Will never be back.
AD
Adam Bricker
Do you love seafood and hate the youths? Then get your fill of equal parts shrimp and geezer, only at Red Lobster!
TI
Tina Dinaro
Food was fantastic and our waitress was very sweet and courtesy..non alcoholic strawberry daiquiri was yummy
TA
Taylor Hammond
Typical Red Lobster you can get at any of their locations. Staff is always friendly and the food is great.
JO
john bunton
It is one of the nicest chain restaurants around. Service was good and the food was good as usual.
AS
Ashley Tate
Debbie was a great server, very nice and attentive. Went for our anniversary and just what we wanted
SH
Sheila Haarsma
Colleen was an awesome waitress. Very fast and happy attitude. Kept beverages and biscuits full
A
A Private User
Beat dinning experience EVER!!!!! Fast service, great waiter, wonderful food!!! Def. Eat here.
PA
Pat Lewis
Birthday dinner at Red Lobster. Dinner was delicious except salad had some limp lettuce.
DE
Dean Herrera
The worst meal I have ever had here 30.00 bucks for crab legs as small as red wok pissed
JA
Jazzyman Burton
Excellent Dinner with all fresh menu items Peppercorn Sirloin was very tasty a must try
NI
Nicole Cramblit
Great seafood and always good service. Those Cheddar Bay Biscuits.....mmmm mmm good!
MI
Mike Parker
ate there with the wife on lobster wek had a lobster bake was expensive but awesome
EL
Elizabeth Wells
Good food but very slow service. Will go next door to Olive Garden next time.
