On The Border Mexican Grill & Cantina
| Address: | 3310 Fairlane Dr, Allen Park, MI 48101, USA |
| Phone: | +1 313-908-5938 |
| Site: | ontheborder.com |
| Rating: | 4.1 |
| Working: | 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–12AM 11AM–12AM 11AM–11PM |
Location
Photos 100
Reviews 15
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Lisa Pittman
Totally our favourite restaurant when we visit the US which is usually 2x per month. The service is always top notch. If there is a problem they certainly take of it. Kostas the manager is the best and always takes care of us. Severs work very hard and are always pleasant. Margaritas and beer are the best priced during happy hour. This is the only time we visit between 3 to 7. changed the sauce on the avocado fries recently and not a fan of the new sauce. Could you think of introducing other savings on other drinks during happy hour such as Mojitos. The fajita was recently missing the little sauce that came with it. I was told it was eliminated and must pay 1$ extra. That should still be included as it was so little anyways. We travel quite a distance from Canada to go to your restaurant and always tell people to go there.
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Anne H
I have never experienced such rude behavior from a Manager (Doug) until today. My coworkers and I were having dinner and drinks; we were interrupted by a waitress stating that two other patrons were complaining about the sunlight being in their faces, so the waitress proceeded to close the shades but didnt care that we would be sitting in the dark having dinner. When we told the waitress that we will not sit in the dark, thats when Doug (Manager) suggests that we could either move seats or close the blinds. As group we decline both suggestions and thats when Doug (Manager) said we could leave; before he asked us to pay for our drinks that was still nearly full. Worst customer service ever!!!
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Joe D Phillips
Here in Detroit area from SE Texas for a wedding and decided to check out the local Mexican Food tastes. We stopped in to try the Endless Enchiladas and grab a Mojito for lunch. The wait staff was super friendly, efficient and knowledgeable. Hence very professional. There were three enchiladas on the menu and we tried them all. Beef was a little bland of flavor but had a great chili sauce on it. The chicken was a little better but I didnt care for the sour cream sause on it. The cheese & onion enchiladas with the chili sauce was excellent though. Had the perfect balance of the salty cheese with the sweetness of the onion and spice of the chili sauce. Mmm. All in all, a great visit!
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Mrs. J
Manager "Doug " needs Customer Service training!!! To ask 5 patrons who were already in the middle of our meals w/drinks to either pull down the shade and pretty much eat with minimal light at our table or be moved to another table to accommodate 2 new patrons because 1 said the sun was in their eyes. We refused both options because again were in the middle of dinner, drinks and conversation and did not want to eat in the dark so we suggested he move the patrons who had just arrived or we would leave. Doug had the nerve to asked if we would at least pay for the drinks...our response was NO...he said then have a good day!! WOW!!, Doug let $$$ walk right out the door!!!
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Patricia Wilkes
I visited this location on 10/6 and was astonished when there was an issue. The manager on duty chose to be biased an attempted to inconvenience our party of 5 who had a full table of food and drinks to appease a table of two who had not even been there as long as we had. When we refused to be reseated and have our meal interrupted he opted to invite us to pay for our drinks(which were still full) we refused. I have never felt insulted and discriminated against until this day. I will never visit this location again and plan to discuss this with the corporate office and others. This was completely unprofessional and unacceptable.
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Steve Magar
Went there this Saturday and was wondering why the parking lot was more empty than usual. This place used to be good! But they have came crashing and burning downhill. Ordered 3 soft shell tacos with pork and some other stuff on it. Came out and it was literally just the shell with some green salsa stuff on it. It was 90% bread. I couldnt believe there was nothing on it! Second worst "meal" I have ever had in my life. And one of my tacos had a hole in it and the salsa stuff was just leaking out of it. Couldnt even finish it. Sad to say, we will never visit this restaurant ever again.
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Vanessa Agopian
Great service and food... been here many times over and never had a bad experience. The last two times I had Sam the manager check in on us as a courtesy and she was super cool and professional and personable and just want to give her and get staff a shout out for being a great team and going above and beyond to connect with patrons. One of my go to places with friends after work because of the atmosphere they create...feeling welcome and not rushed is a major reason!!
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A Private User
great service. we ordered and forgot to ask the ingredients of a dish. when it arrived i had to send it back. my daughter ordered enchilada suezas, took one bite and hated it. we felt so bad. but they happily fixed my order and let my daughter re order her fav. brisket dish. everytime we go. the same kind manager checks on us and this time the kitchen manager also came out. now thats service and great value for a tasty meal.
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SoRealBeauty
Used to love this place, but recently started hating it! The waitresses are dont know the menu items. When I called in an order, the woman taking it had me on hold for ten minutes and then she came back and seemed more interested in another conversation with another employee (about some off the work activities) then taking my order. I will go to the other one near Novi.
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Amanda P
Weve been coming here for over a year and only had a bad waiter twice. Usually try to frequent this place once a week. The food is always great, staff is nice, and the drinks are always good. Whenever someone visits we usually take them here. They honor every coupon and never have issues with it. Would recommend this place to anyone.
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Ryan Gaddy
Good good every time i been there. The fish tacos were excellent and the empanadas for an app was outstanding as well. They give you free chips and salsa even in to go orders. The chips are large and have a great crunch and they hold up well to the salsa. Service was friendly.
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Sharon Couch
Great waitress who accommodated a couple screw ups. Handed me a dirty glass with water and I asked for ground beef taco salad but was given chicken taco salad. Great margarita and price during happy hour. Overall had a nice time with my eldest son having a late lunch.
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Dana Ester
The food was good , BUT management and our waiter was not very accommodating as a matter of fact we had to ask another waiter for assistance. Our waiter was busy spending way to much time at the table with two men than attending to the rest of her tables.
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Raj Rajendran
The choices were very limited for a vegetarian and what I got for lunch was not appealing. Even the chips were not what it used to be. This is the third time Ive been to On the Border recently and each time we came home disappointed.
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Brad B.
The last few times weve been there, the service had been really good. The servers have saved us some money by pointing us toward cheaper options. The food is consistently good and quick. Cant complain about the margaritas!
