China Star Restaurant
| Address: | 369 Broadway St, Lowell, MA 01854, USA |
| Phone: | +1 978-454-7578 |
| Site: | chinastarlowell.com |
| Rating: | 3.1 |
| Working: | 11AM–1AM 11AM–1AM 11AM–1AM 11AM–1AM 11AM–2AM 11AM–2AM 11AM–1AM |
Location
Photos 66
Reviews 12
C
C Elliott
HORRIBLE SERVICE! I will never be ordering from this restaurant again! After using their website to place my order online and receiving my food I realized one of our combo dinners was missing lobster sauce. When I called China Star to see if they would bring us the right one or refund they flat out refused to help us. The woman on the phone insisted we were wrong. She said they didnt have an online ordering system and that the combo we had ordered didnt exist. Even when I read off my receipt that was emailed to me she denied that the order was wrong. She confirmed that we had ordered from them (which I dont get how if they claim not to have an online ordering system) but said that if we wanted lobster sauce we needed to make another order and pay for it. I had paid 80 dollars for lunch for all my coworkers and my company orders from their regularly. Im disgusted with the service I received from this place today and will never be ordering from them again. If customer service is something that is important to you avoid this place like the plague.
DA
David Benoit
I went to China Star about a week ago with a couple friends...I thought the food was good ...had one of the combo plates...enjoyed everything in it....I like the fact that theyre open til 1 AM every night...we ended up going there after midnight....didnt even know there would be a Chinese restaurant open that late but then my friends reminded me that I was in Lowell after all....the only thing I would say I disliked was the customer service was poor....I understand its past midnight and all but could everyone behind the counter put down their cell phones and get off their fbs and twitters....and actually seem like they care that they have PAYING customers....felt it was kinda rude...so overall thought the food was good but dont go there if you expect to be catered to at all by the staff
JA
Jacob Flaherty
I wish I could give 0 stars. They had an issue cooking on broadway, instead of saying over the phone that there was a kitchen issue and I could pick up at the location on middlesex ave, they said "ok 25 minutes". This is 5pm now. So I arrive to join a group of customers waiting for our food to be cooked across town and driven over. An hour goes by, my food was forgotten and still not there. Im then told they will deliver the order to my house at no charge for the inconvenience. When the food shows up at 745, almost 3 hours since I called to order it, the manager who delivered it tried to charge me 70$ for the food and only offered me a bottle of soda. When I refused to pay 70 dollars for 3 hour food he called me a moron. This place is unreal.
AL
Alpha Num
This place use to be one of the best joints..went every week. Then something changed...new owner, new people...Im not sure. The food is not as fresh anymore, the people have more attitude, and the service is slow. I ordered a few times and waiting..nothing yet, so I ask whats going on and it turned out they never got to my order! This happened more multiple times. Something wrong here. I went from going every week to going once every few months....Im not going again for 1 year. One thing I give credit is that its still better than most of the Chinese place around here. If you want to try a great place, go to "China East" on Roger St. They are good!
CA
Can Ngo
Told the lady first time ordered the duck and fried pork menu said 9.90 she charge 14.00 charge me for subituion i said whatever so i waited 10 min for the guy to cut the duck fried pork started eating the pork rice vegetables every was great then grab the duck first bite it was frig cold told the lady she brought in the back and threw it in the microwave and handed to me i felt it and know when you microwave duck it makes it rubbery i just got up and left i was thinking why have hot food in display and give customer old food board of health something wit
JI
Jill Ann
The food here used to be very good but the consistancy has been going downhill. The flavors seem to be diminishing a little bit more and more each time i order. I order a ginger and scallion 32 dollar lobster meal atleast once a week and either they have a new cook or forgot how to make it because it is no longer my favorite. Maybe they lost their cook and they are in the process of training a new one so I am going to give it 3 stars for now but if it keeps going downhill, those stars will too. Come on china town, come back in town!
MI
Michelle M
I usually order from this place every other week either for pick up or delivery without no problem. But tonight I went to pick up my food order with my daughter. The place was quiet. While we was waiting to be ring up one of their chef start to yell across the counters speaking in their language and was giving me a mean stare for no reason. The owner was there laughing along with the other chefs. My daughter and I never felt so uncomfortable. Never again Im going there. You just lost me as a customer.
DW
Dwight Doane
This place has great food - I felt like I had found China town of Lowell with the Peking Ducks freshly cooked hanging with their heads on along with chickens and pork belly. I can not speak for delivery but I can speak for their food , it is just as good as the other location on Middlesex ave where they serve Dim Sum every day 9-3 . I know good food and both places are worth checking out , in many ways I think the food here is better than what you get in Boston - one exception , Dim Sum Cafe
JE
Jenilee Phann
I recently placed an order for this restaurant and they took out half of my order with no response or email back telling me theyre removing it. I spoke with a lady,not speaking proper english and she hung up on me. I called again,and she gave me the biggest attitude and hung up again. I will never order from this restaurant again. The service is poor and nothing compared to Wah Sang.
AN
Andrew Brown, Jr
The staff is attentive, almost competitive with each other to get the customer *their* freshest offerings. I recognize the wait staff from Chau Chau City and from Hei La Moon in Ctown, downtown. My palate recognizes that these chefs and cooks know their chops and bring authenticity to Dim Sum. China Star gets 5 of my stars cause I know Dim Sum and I know China Star brings it!
SO
sopheak heng
Price is fair. Shows no respect to customers. I love the place at the beginning but grew to hate the workers. They only live on the late night orders, Ive switched back to Wah Sang who show more consideration now. People here(workers) suck a$$ and only care because its their family business getting your money!!! So disappointed.
CL
Claire Cantave
Spent 17$ on food and got trash; I ordered lo main and chicken wings.....the thing they sent me was the size of my small hand; and they only gave me 4 chicken wings for 17$ that was very disrespectful; I will never order there ever again; I dont care if its the only place open in Lowell till 2; Never again; 17$ went to waste.
