Address: | 13703 Georgia Ave, Silver Spring, MD 20906, USA |
Phone: | +1 301-933-4385 |
Site: | outback.com |
Rating: | 3.1 |
Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–10PM |
WA
Warren S
Dont. Just dont. Maybe its just us, but we always have bad experiences at Outbacks. So well never go to any of them again. Went to this location last night. For my Moms birthday dinner. Let me just list what went wrong: 1) My Mom called to make a reservation in the afternoon. They even took her name, time and number of people. We showed up on-time and the host said "We dont take reservations." So we waited for about 15-20 minutes, longer than what the host was telling everyone, "reservations" or not, which was 5-10 minutes. My Mom started getting frustrated and told the host to seat us immediately. He did. Dont mess with my Mom!! 2) We sat at our table. It was dirty. The chairs were dirty. The floor had crap all over it. 3) We then waited for a good 10 minutes until my wife finally asked someone to get us a server. 4) Our drinks and appetizer appeared pretty quickly. But our main courses took another 1/2 hour, literally, to appear. 5) My Moms dinner, a nice small sirloin, was actually cold. 6) I called for the manager. He came over and I explained all of the above. He repeatedly apologized for everything and said that hed take care of some of this on our bill. 7) The bill came. The wonderful manager comped my Moms meal. Nothing else. After telling him that we had been at his restaurant for over an hour before our meals arrived, along with all of the other issues, all he did was comp one dish. This was a GREAT birthday dinner!! Best ever!!! Our waiter was good. He noticed that I wasnt very happy with that one comp (he didnt ask; I guess he saw an unhappy look on my face) so he then had them take an additional 20% off. +1 for the waiter, and I wrote on the receipt that I hoped he got 100% of my tip, rather than sharing among the whole staff. -1 for the manager and the entire restaurant. They. Just. Suck. Outbacks just arent worth the trouble. This isnt the first time. But it is the last time.
SE
Sebastian Sallot
Typical of outback. Lousy service and poorly made food. Asked for bread, got our salads beforehand...still waiting. In my opinion, a Cesar salad is probably the easiest type to make. Lettuce, croutons, dressing, Parmesan cheese. They missed the dressing and cheese. Thats just sad that I had to ask for the ingredients to make my own salad. The kitchen was so off I dont think they knew what a grill looked like. When I got the steak, it was overcooked. I asked for medium. I sent it back, however 20 mins later I had them cancel the order because the rest of my party had finished eating. So I asked the manager to cancel the order and comp it, which he did. He brings out the check and charges us for an extra steak dinner so now we had to wait even longer for a correction. Now its been 30 mins. A man from the kitchen staff brings out the steak I originally wanted recooked as we were paying for the rest of the bill and about to walk out. What a complete disaster. So now I still have to go out and find something to eat.
NI
Niamh Doherty
Had not been here in about 4-5 months due to poor service and cold food. Decided to give it another shot and big mistake. 46 mins to wait for soup. Kids food was cold, reason was they serve kids food on cold plates- thats a joke and so is this outback. 97 mins for adult entrees to arrive cool to the touch. I dont know why I have to give 1 star, seems to generous- I will NEVER be back at this location, pure disaster!!! Will stick with our favorite- Villa Maya (Norbeck Rd), never disappoint there.
MA
Mark L
We have been to this place at least 30 times and with very few exception found the food to be very good and the waitstaff to be very attentive. The decor is the same in all Outbacks I have been to. I think you get a good bang for your buck here. It is not expensive or extravagant and a nice place to take the family. The wait is long at times but we use the call ahead seating and that helps. When the steak was not quite right a couple of times it was taken care of in a friendly manner.
ER
Erik Steinmetz
The beer was acceptable, but since Im a bit of a beer snob I wouldnt hold that against them. The server was friendly, but we had to keep reminding him about what we ordered, if we asked for a drink, etc. I had a steak, and while it was good, though a bit over-seasoned, I wouldve preferred throwing a steak on my own grill, where I couldve enjoyed the flavor of the beef itself better. I dont remember what the sides were like...so that tells me all I need to know about them.
VI
Vincent Lee
For an American chain restaurant that pretends to be an Australian steakhouse this place is great. The steak, unsurprisingly, isnt really that great, but the other food is great. The appetizers, burgers, and chicken sandwich are all excellent. However, there is one fairly significant drawback. Although certain food offerings are great and tasty, within 15 minutes of eating them you will most likely start to feel horrible and require a lengthy trip to the bathroom or nap.
DE
Dennise Williams
I stood in curbside for 15 minutes before I called the store number and talked to Russell the manager to see if he can get his employee to come and take my order. Russell came out to speak with me but appear as if he didnt care that I had a complaint about having to wait for services. Definitely will be my 1st & last visit to this location to eat. Food was good thats why Im giving it 3 starts. CUSTOMER SERVICE NEEDS MAJOR IMPROVEMENT.
LU
LUIS BONILLA
Food was good, server tried his best but did not fulfill our expectations, we had to wait too long, I requested a table for an amount of people and then when we were taken to the table one of us had to be standing until I went to talk to the manager and asking for another chair to squeeze it in while we waited for the tables client to leave so we could have it; overall food was good, but I really hope they improve their service.
BR
Bryan Chung
Its been redone since I last visited there. Atmosphere a lot better and environmental alot more up beat. I only go for the bar but I did have the hot wings that are not really hot at all but are really really unbelievable. I dont say this lightly but its some of the best Ive had. Im sure the steaks are as good as I remembered so I would definitely go back for the foos.
A
A Private User
Had a filet (rare), green beans and salad in addition to the blooming onion and a glass of Coppola cab. The food was fantastic and a good value. I admit I was a little uncertain after reading the prior reviews. We had a very good server named Kevin who was funny and very quick serving our table of 7 including 3 kids. Will definitely return.
EN
Enjoy Life
Horrible, unpleasant and untrained management members. I WAS a regular to this restuarant when the renovations were new over a year ago. They failed to uphold their standard. Since then the management and food taste consistency has declined. I will not recommend this restaurant to anyone looking for both good service and great food.
MI
Michael Henley
Outback isnt your high-end steakhouse--but when our waiter Kevin noticed I didnt eat much of my (fatty, gristly) ribeye, he treated me like I was dining at Mortons. He offered to replace it, take it off the bill, or get me something else--whatever it would take to make things right. How great to be treated like a valued customer.