Taco Bell
| Address: | 120 Joe B. Hall Ave, Shepherdsville, KY 40165, USA |
| Phone: | +1 502-955-6912 |
| Site: | tacobell.com |
| Rating: | 2.7 |
| Working: | 6:30AM–2AM 6:30AM–2AM 6:30AM–2AM 6:30AM–2AM 6:30AM–3AM 7AM–3AM 7AM–2AM |
Location
Photos 100
Reviews 19
GI
Ginger Calhoun
Taco Bell in Shepherdsville is the absolute worst. Waited over 40 minutes in the drive through. When I got to the speaker, did I get Welcome to Taco Bell ... oh no. I go some one who just said Hello. I had to ask if they were ready to take my order. Never had such bad service. So another 15 minutes or better to get to the window. Where all I got was "that will be $". No sorry for your wait or nothing. Then pay for my dinner they shut the window and now waiting 5 minutes for my food. The girl almost dumped my food out right before handing it to me. I get home and my taco supreme is basically vegetarian taco with hardly any meat. My pizza is all smushed from when the girl almost dumped it. Never again. I have been in Customer Service for over 20 years and this was as bad as I have ever been or seen a customer treated. Will never and I mean never go back there.
SO
Sonya Royse
Worst I have even had this place take the cake. Manger call a customer a smart as twice because he ask for his money back and she never it and he walk out without his money or food wait 20min for 3 items she had gloves off during work line sum one said something she commit back I dont have aids I had a very poor excuse for 2 tacos I ever seen the manager name was Lisa had two employees standing around I ask should u be working they went and hide behind a door I think maybe an office I think me 3 year old grandson could do a better job this is a sad and sorry place to go
NI
Nick Chesser
Ive been going to this taco bell for years and always seem to get my orders wrong. So I stopped going for lunch for over a year because there was no point waiting 20 mins and have a wrong order. So occasionally I will go for breakfast and get those awesome am crunchwraps because there is no line at the drive thru. So I pulled up this am and there was nobody on the drive thru. I was excited. Got to work and no hash browns. Not so excited. Another reason I will not go back to this taco bell ever again.
BR
brian gross
Sitting drive thru as Im typing this....2 starving kids in the back...horrible customer service from manager and employees...everytime I come here they always short us food that we pay for and like I said been in drive thru this trip for 45 minutes...its like that no matter what time of day it is. Isnt this supposed to be FAST GOOD? not 45 minute food if I wanted to sit this long for my food I would go to an actual sit down restaurant.
TO
Tonya Johnson
They Messed up my order a Few times or gave me much less then what the menu specified, but they kind of made it Right, Not totally...Ive Never been to Taco Bell in Shepherdsville without waiting in a LONG Line, For No Less then 5-15 minutes per visit...They REALLY NEED to hire more help, With better pay. Also Why Not Try opening the 1st Window??? It may make our Visit a little Faster. Thanks ~Tonya Johnson Lewis~
JA
James Calvert
I go during morning hours specificaly to avoid a line. If the Taco Bell breakfast menu ever does catch on though, Ill probably have to stop. The other reviewers are pretty much on point. The food is never horrible, it just takes a big comitment to get anything. Dont know if its inexperienced workers or too few on staff, but Ive regularly waited 20 minutes, or more.
AV
Avery Williams
Only had one request on my order no sour cream on nothing gentleman taking the order said okay. get my food drive 15 miles home and everything has sour cream on it. How hard is it to not put sour cream on items when its requested not to be. everything ended up going to the garbage cant stand sour cream not even when it scraped off you can still taste it.
DA
David Hatfield
Someone needs to call corporate on this location. They are by far the slowest taco bell ever. Do not go there around 7pm. The inside you wait 20 to 30 minutes. I waited 40 minutes in the line at the drive thru just to even get to where they take your order. It may be a food chain restaurant but they DEFINITELY ARE NOT FAST FOOD!
SA
Sadie Bonifer
I waited an hour in the drive thru. I wish i was exagerating, but i kept track. It is slow every time I go there, but this was absolutely over the top. Generally the food is good, but this time half of it was cold. The employees are always really nice, but that doesnt make up for the long wait times.
TI
Tippie Top
Avoid this place if you value your own time....because they dont!!! Not sure how this location stays in business!! Slowest service of all the restaurants in town. Lost revenue from the all of people who drive away after 20+ minutes standing still in the drive thru line has to be significant!!
JA
Jason Woodlief
ALWAYS very slow. Dining room closes for some strange reason at 10pm with warehouse workers in the thousands taking break at this time. Everyone in this location prioritizes cleaning the dining room or hanging out while the line for drive thru is to the street. Again every night.
CH
Chase Wagner
Fast and very polite service, even with my complicated order. The staff were indeed wearing gloves. And the place looked pretty clean, except for a sticky spot on the floor. My o ly complaint is they sell pepsi products, but i am from the deep south, so i am biased.
AN
Anthony Eckert
Please DO NOT GO HERE. They have to change. I waited 24 minutes from the time i placed my order. This is not unusually. I go ever few months to see. Its insane. I assume the owner is too cheap to hire anyone to run the place. Just go anywhere else PLEASE.
KA
Kati Shelton
absolutely the worst meal Ive ever eating there.the tacos had nothing in the shells the nacho bell Grande looked like it was a vegetarian with maybe a teaspoon of meat. and if we hadnt ordered extra nacho cheese we would have been eating crushed chips
BR
Bryan Teehan
Ive got mixed feelings about this place, I guess it depends on whos working at the time, but that should still be irrelevant. Sometimes the service is good, other times its bad, here lately its been bad, I mostly try to avoid eating here.
JA
James Layden
Love taco bell but this location has the slowest drive threw in the state. I live close by and come here often but there drive threw times are ridiculously slow. Been sitting here 15 min and havent even made it to the order screen yet.
BR
Brandon Faulkenberg
Every time we go there the food is horrible service is horrible takes forever to get your food and most the time theyre typically out of something. Hands down the worst Taco Bell probably in the United States of America dead serious
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Troy Lyons
Its Taco Bell. You pretty much know what to expect. This particular location has great drive-thru people most of the time, but inside its a mixed bag. Its not particularly clean inside and the drink station is usually a mess.
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Cody Fulkerson
This places literally screws up every time. Not to mention they take a century to make everything. Order a Baja blast, they hand you a Dr Pepper. Cant even manage to remember the salsa with the chips. This place sucks straight up
