Starbucks
| Address: | 2939 Terminal Dr, Burlington, KY 41005, USA |
| Phone: | +1 859-586-4450 |
| Site: | starbucks.com |
| Rating: | 2.8 |
Location
Photos 1
Reviews 5
TR
Travis Essary
I would give it NO stars if I could. I travel through CVG once to twice a week. The service is very slow and they NEVER open on time. Example: This morning two ladies (one aferican American and one Asian lady) were in working (if you call it that) at 4:15am. I asked through the gate, are you opening at 4:30 this morning the Asian lady said yes, the African American lady said if your lucky. My flight boards at 4:55am I should have enough time (only have to go to gate A8), So I stood there waiting. 4:43am and still not open, I asked again when do you think youll open? The response was discussing "when we want to" I have been in retail for over 30 years a retail executive for half that. If I thought one of my managers was opening their store "when they felt like it" or treating our customers that way I would be sourcing new talent to run that store. Starbucks is this acceptable behavior to you? Is it because were in an airport? Does our business not matter to you? You arent the only game in town or in the airport should I start spending my $10- $20 a day somewhere else? If you stop by this location you will be disappointed, if they even open. Im back and Very disappointed with this starbucks in CVG airport again today. At 5:45am the same lady in my earlier complaint was working ALONE. When I say ALONE I mean the line is wrapped through the terminal and she is ringing, heating food, and making drinks ALONE. Again Starbucks do you not get that as a business traveler fast and friendly checkout is very important. PLEASE dont send me a gift card, dont offer me a discount, and dont send me a letter of empty promises that you will pass this along to the district manager. JUST FIX THIS ISSUE!
RI
RI WineandDine
You would think a Starbucks in an airport terminal would have objectives to be faster than the average store Not here at CVG SLOW!!
OC
OCTAVIAN STEFANESCU
I only take espresso shots from Starbucks and I can say its delicious. The ladies here were very friendly.
SH
Sharad Raj
Need to speed up the service especially since youre in an airport AND the line is getting long.
LA
Laurie Arshonsky
Only go here if you an extra 20 minutes. I am not impressed with the baristas expertise.
