Insomnia Cookies
| Address: | 809 Broad Ripple Ave, Indianapolis, IN 46220, USA |
| Phone: | +1 877-632-6654 |
| Site: | insomniacookies.com |
| Rating: | 4.4 |
| Working: | 9AM–3AM 9AM–3AM 9AM–3AM 9AM–3AM 9AM–4AM 11AM–4AM 11AM–3AM |
Location
Photos 100
Reviews 36
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Brian McQueen
My wife and I needed a sugar fix on Saturday night. Open the Yelp! app, search for desserts near me and Insomnia Cookies pops up. We went for it. I drove on college to broad ripple ave an parked in the parking garage next to Hop Cat (you can park 20 minutes for free). Walked to the cookie store and purchased Chocolate Chunk, Oatmeal Raisin, Peanut Butter, and Snicker-doodle. The cookies came out of a warming drawer so they were nice and melty. They were served in a pizza box and were nicely organized. I was back to my car in 10 minutes and they were still warm when I got home. Over all, it was a good treat. I got 6 cookies - 3 for each. 2 was all we could eat and it was a bit much. They are dense! I would say they are a good cookie, but not a "OMG! cookie." Id rather have the ones we make at home, but that is a time consuming project when you need a quick fix.
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Kelly McCullough
I live 10 minutes from the Broad Ripple location in Indiana and have been a frequent Insomnia Cookie shopper since they opened. Since the beginning of the year, I have experienced all of my orders either 1) being wrong, 2) being melted and/or rock hard, or 3) not even showing up. They make it nearly impossible to get a hold of them, not placing a phone # anywhere and making you fill out a page full of details to submit a concern. If you happen to actually get a hold of a customer rep on the phone, they have no idea what theyre doing, no way to contact the individual branches, and a system that is inflexible that they arent able to navigate. The business model is solid, but the customer experience is terrible. Fix your app. Fix your customer reps. Fix your product.
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Timothy Parthun
The cookies are okay. The service and delivery time are awful. I understand there are going to be other orders that need to go out but 1.5 hours for an order is ridiculous. On top of that, its apparent the delivery person never read the delivery instructions because she almost delivered the order to an address that doesnt exist. Insomnia needs to step up their customer service if they want to keep the orders coming in.
TY
Tyler Merrick
After a steamed bagel sandwich down the street, we somehow had a little extra room for dessert. When you open the door at Insomnia Cookies you are surrounded by the wonderful smell of fresh baked cookies. There were plenty of choices and all are served warm, they even had ice cream and make custom ice cream sandwiches. Delivery radius is pretty small, but that is to be expected for a shop of this size.
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Aerial Jones
I love this place....The cookies are soooooo warm..... umm ummm....my favorite are the Snicker doodle cookies....i definitely recommend going here....I love even more that they are open late nights...3 a.m. on the weekends....Awsome....I also got the strawberry ice cream...loved it ALL...I have been there 5 times since last week....cant wait to get more....
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Amanda Baird
Love the cookies and the concept, but they really miss the mark on hitting the delivery times, which are obscenely long to begin with. Granted, we had a large, late-night order, but thats no excuse for more than doubling the original delivery time AND miscalculating multiple follow up estimates for a delivery a half a mile from the shop.
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Jacki Jung
We ordered 6 cookies at 9:53pm, and they werent delivered until 11:20pm. Their websites tracker didnt work. Called costumer service and was put on hold (she way very nice about everything). Finally our cookies get here and they werent even warm. Usually they are very good cookies but this experience made me very unhappy.
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Angela G
The Cookies are fresh and was good cant say my favorite. Now my sister who had been bugging me to go lives in Michigan and Loves these cookies. My daughter had the brownie and loved it. Just wasnt my favorite but happy I went and tried. Would encourage everyone to try.
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ben brockman
Pros: Good cookies, convenient service Cons: overpriced (to be expected), long delivery times, and the drivers are tip hungry (they dont offer change if you pay with a 20 and expect to keep the change. Seen it multiple times with different people)
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Damon Roessler
Tried to go in at 5pm on Sunday and door was locked and closed. Customer care phone number was surprised and wanted to doubt that I was correct. Wont be going back due to the fact that I was apparantly wrong while standing at a locked door.
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Daniel F
My wife went in to get us a couple cookies. The girl working the counter told us she could not accept cash because the were in the middle of a shift change, and it would be 15 minutes before she could. No cash whats up with that.
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Acro Indy
Lazy, disrespectful employees that consistently give late and incomplete deliveries. The only solution is to always give free cookies with next purchase. They never comp a crewed up order. Overpriced and inconvenient.
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Jim Templeton
What can beat warm cookies at 2 am? In my opinion, nothing. Insomnia cookies offer warm cookies and even ice cream. Go all out and get an ice cream sandwich between two of their cookies! You will thank me later.
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cj nyberg
Service was horrible. No Hey guys how are we today? Was akwardly stared at until my friend decided what cookie she wanted. Guy was rude and weird. Never going back again.
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Robo Rob
Sweet sweet deliciousness. Hot, gooey, explosion in my mouth hole. Smooth ice cream dribbling down my throat hole. I think I just orgasmed.
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Andrew Moore
Decent cookies (especially the smores) open late (excellent) just make sure to call 30~ minutes if you want a certain type of
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May Gold
OMG! Let me say that Ive never stood in a long line for cookies, but it was well worth it. The cookies were delicious!
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Justin Dantzer
The softest, gooiest cookies around, that will more than quench your late night craving. I bet you cant eat just one.
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Tyler Smith
This place is garbage. $6 for the most pathetic looking cookie sandwich I have ever seen. Dont waste your money.
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Team2Fs
Late Night Fresh Baked Cookies!!! What More Could you Ask For At 3am lol , Awesome Ice Cream Selection As Well
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VB HAIR
The peanut butter cookies are Great! I love this place. These are the best cookies Ive taste in Indy.
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Ron Hughes
Absolutely the best cookies in town. One of a kind. When I want to feel happy I have their cookies.
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James Penny
Late night delivery in the broadripple area. Delivery times daily are 6pm-230am!!! Ice cream too!!
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Lucy Wigwam
Was immediately greeted with open arms. The service was so friendly and it smelled amazing
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Rosalind Sherrod
Rude service for my first time visit never again. I refuse to buy anything from there.
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Alaisha Johnson-Rhone
I love this place! They never disappoint. Cookies are always soft and ice is amazing
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D Will
Wonderful place to get something sweet. I like the chocolate chip cookies the most.
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Brian Stanley
Yes, you are spending a few bucks on a cookie. Yes, it is worth every damn dollar.
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Nathanael Ginn
No trip to Broad Ripple is complete without a Snickerdoodle from Insomnia Cookie!
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Kevin M. Brown
Freaking Delicious, just get the double chocolate mint and peanut butter cup.
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Prescilla Sanchez
Yummy cookies and icecream! The white chocolate macadamia nut was the best ♡
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Eric Wilhelm
Great cookies and open late for those after the party cravings
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Josh Smith
Fantastic cookies and always kept warm. Always worth the stop.
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Kristin N.
Awesome, warm chocolate chip cookies! Warm, gooey goodness.
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Chris Collier
Cookies are a bit pricey, but my oh my are they delicious.
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Lorraine Springer
Whats not to love about cookies fresh from the oven?!?!
