|Address:||11820 IL-59, Plainfield, IL 60585, USA|
|Working:||11AM–1AM 11AM–1AM 11AM–1AM 11AM–1AM 11AM–2AM 11AM–2AM 11AM–12AM|
Constantly get take out orders wrong. Heres my last nights experience. I ordered for carryout and one of my appetizer orders was about half the amount they normally give compared to dining there. My potato wedges I ordered without cheese had cheese on it along with some burnt plastic at the bottom of the box. One of my boneless wings was rock hard and when I cut it open looked nothing like chicken inside. The fish tacos we ordered that we confirmed it would come with tartar sauce as it says on the website did not come with tartar sauce because the employee told us when we got there to pick it up that they dont carry tartar sauce. Now imagine these kinds of things happening on a semi regular basis and thats this bdubs.
I normally go there for some wings after work , like at 1am ... so the work is very slow at that time , not a lot of people there ... just a few tables ... tonight I placed an order for like only ten wings .. I GOT THE WINGS 46 MINUTES LATER !! ... normally I have to wait like 20-30 min ... but tonight service was just ridiculous !! ... nobody cares for the customers in that place including the manager ... just talking to people and not even paying atention about the customers .... Buffalo Wings in Romeoville give the the order in like 5 to ten minutes ...
Thursday night. We had to wait to be seated but when the time came for us to be seated the table wasnt cleaned for us. After ordering, we didnt receive utensils until we asked for them. And later on when we needed our first refill we waited 15-20 minutes for our waitress briyanna to notice we needed refills. The service overall sucked. For the time consumed waiting all night. We could of had a better service at shorewood.
called in a takeout order and they said 30mins. got there 40 mins after placing order and had to wait another 10 mins for my food..... since it took so long i figured everything would be in the bag, especially after the host looked in the bag and read everything on my ticket off to me, but lucky for me they forgot a basket of fries and the 4 extra ranch&celery that i added on and payed for...
I went here a couple weeks ago and service was phenomenal, the manager and the waitress were super nice and this is the only one within a 20 mile radius where the wings are still 65 cents instead of .75 .. the only thing was that my fries were cold but I wasnt going to give them one less star because I waited to eat my fries.. Will return soon
Ordered food for pick up and it was wrong. Katherine had food remade and it was still wrong. I did not find this out until I got home.....just terrible service. The place is run by teenagers and this is not the first time theyve made a mistake on a order for pick up. I will NEVER go back to this restaurant!
I came into this location. After being at a previous one in castleton. I immediately was welcomed with a hello and was asked where Id like to be sat. I choose the bar and was given amazing customer service by the bartender (ask for tiara.) I would recommend this location to anyone. A must place to stop in at.
Been here a couple times with my boss. The food is usually pretty good, every now and then wings are overcooked, the wait times to sit can be too long and they sometimes dont clean the tables well enough or they arent stocked with everything. Usually a good experience but has slip ups
A Private User
This location was not accommodating. In addition, the service level was poor from management down to the hostess at the front desk. Unlike most restaurants, they were against our party singing Happy Birthday at the table. I would not recommend this location to anyone.
Overall pretty good. We generally only get wings. Spicy Garlic, Hot BBQ, Asian Zing and Mango Habanero. The mango habanero can be a hit or miss though. Sometimes is tastes great and hot. Other times is like battery acid and virtually inedible.
Always good, if you like ice cold rock hard boneless wings the 15+ times you go. Yeah people always complain, but here i love bdubs. They just need to serve the wings hotter. Its like they let them sit out 10 minutes before bringing them to you.
A Private User
Have been to many different bws locations and usually have decent food and service. We got carry out at this location and pickd up at the given 20 minute time frame. ALL our food was COLD! Not a good brand representation.
This place is a typical bdubs. The bar area is large and even for popular events I have been able to find seating at the last minute. The wait staff is typical of most chain restaurants. The service is good and quick.
Was very busy when I was there so I cant complain about service time but I did really enjoy the food and the atmosphere. Tvs everywhere you look and multiple different games on at a time, which is why I come often
Just not what it used to be..... service stinks, food is never prepared correctly, and the place could really use a good cleaning. Im not sure if all their locations have fallen off, but this one sure has.
I love the wings here! Usually come Thursday or Monday for the boneless wing special. But man the wait times for my wings are close to 40 minutes and cold sometimes. But overall they are usually good.
Celebrate my birthday today with few friends. Good experience and our hostess Tina was attentive, patient and always check our table for drinks. Highly recommended and will be back again.
Never a bad experience at this BWW. The servers are always awesome and I never want for anything while dining in. The wings are good and they have decent beers on tap. No complaints!
Bad experience! The manager refused to take my friends perfectly legal ID because he was only a few weeks 21. Our waitress hardly paid attention to us.
Real bad customer service. And I asked for a basket of fries and half the box was empty. They didnt put ranch for my wings they got little kids working.
Was not happy with my last experience here, which was a take out order. Everything tasted like it was preped early in the morning and left out all day.
Everyone in my house got sick after eating here. But I went back and go a strawberry coronarita. Just didnt eat more than spinach artichoke dip
Absolutely felt disrespected by our waiter on 3/18/2016. Nearly walked out. I do not expect to ever come back to this location.
Order wrong wing sauce poured on top of wings instead of shaken or stirred in. Food cold. Never coming too this location again.
Its a really nice place and a wonderful atmosphere to watch sports but the service sometimes leaves a little bit to be desired
Sure why not. You get what you pay for here! Its not the best but it is good. The service is generally better than the food.
A Private User
Late night food wise in the area, they are king,. But not because the food is good. There just isnt many choices near by...
Love this place! I am here at least twice a week! Love the staff and the hospitality! The wings are amazing too!