Chipotle Mexican Grill

Reviews 4

LI

Light Seraphim

I think some of these other reviews are unfair. Ive been here a total of 4 times, 3 times within the past two weeks and have been coming here because I was given a gift card. This location has opened a couple of years back and I am right now enjoying a burrito from there. Sounds like some yelpers here only went there once or twice and/or have caught them on bad days. They could have been busier than usual. It happens. Have we all not had heavy days of chores? Perhaps they have a bias in comparison to other places. Like they know someone in another Chipotle they frequent who plays favorites and caters to specific customers i.e. them. But this is just speculation. I purposely waited until I visited this place multiple times at various times of the day to make valid judgments and post on here. Im a stickler about being fair and I feel some of these reviews are too harsh and exaggerated. 1) It seems others have this grandiose expectation of restaurants to be automatically clean all the time. Each time I went there, I actually checked to confirm these claims on here. I went late morning, afternoon, and near closing time. I have not seen any dirty tables and if a spot was missed, it wasnt like a landfill. Simple oversight. To spot a piece of meat between seat crevices and what not suggests you are an overly critical individual who is a perfectionist. Perhaps you have bad-timing and caught some patrons leaving the tables as you came in so the window to clean the area is short. Again, this is a restaurant. They can even miss things in an OR. The people who work there are only human. They do their jobs as best as they can. Thats like expecting doctors to cure cancer all the time. This observation is unfair. 2) The chicken is grilled so its going to have some char. Its grilled chicken. It didnt taste burnt though. Some may have more sensitive or picky palates. The brown rice is actually delicious. Im usually apprehensive of ordering brown over white, but the burritos flavor wasnt really impacted negatively by it. 3) The staff can be shy but they are friendly and obliging. The last visit, they loaded up my burrito with so much meat because one person made it for me. This visit, they didnt put enough because a different person prepared my food. So I asked for some more meat and cheese and they didnt try to Quiznos me and charge extra. They were happy to do it. Speak up and offer a little guidance. Youre literally right there in front of the sneeze-guard watching them put it together. 4) Im not really a drinker but I do like the fact that they have alcohol and sparkling juices there. Not many fast food joints do that. 5) I like that the meat doesnt have too much fat or cartilage on it. Usually, when I get a burrito from a ma and pa place, I expect to bite into something rubbery. Had that few times with other fast food joints. Not a single time did I experience that. I also like that the meat is cubed. I dont particularly enjoy the texture of pulled meat which they did offer in pork and beef. They also mixed and matched my meat. I like to order half chicken and half cubed steak which is the spiciest meat in their selection. 6) Theyre open decently late, 10:00 PM at this location. Thats good for someone like me who can only snack but then get major hunger pangs later in the evening. 7) The interior of this place was decent. They have large pane windows that actually gives you a clear view of the scenery in the lot. I like that I can sit there with lots of natural light entering as well as being able to observe my vehicle. Ceiling was tall enough too. 8) My only gripe isnt the place itself but the fact Chipotle in general doesnt have more variety on their menu. For example, the chorizo is pork which I feel alienates kosher customers since I know for a fact that there is soy and beef chorizos. The sofritas (tofu) can go well with soy chorizos. No ground beef either. Hence why I only gave them 4 stars. Aside from that, the food actually fills me and keeps me content. Its quick to make when Im on the go.

AK

akn68

A couple days ago my daughter and I stopped in the chipotle on 111th and South Cicero. As we waited in line to be waited on the worker at the counter was changing out food. As she changed out the pans to replace the food the dirty water that heats the pans was dripped into the other food as she carried it over the food. I was so disgusted. I thought to myself I can see how people are getting sick from this place. So the dirty water that was dripped on the rice and beans had stuff floating in it. It was just gross. Needless to say we got right out of line and exited the building. Another sign to exit was the two Spanish girls at the counter were holding a private conversation right in front of all the customers. I’m not too interested in my 9 yr old daughter hearing about how drunk you got last night while you drip dirty water all over the food your about to serve to customers. A bit of advice to the owner would be to get some older people in there that understand how to switch out hot water pans properly to not contaminate all the other food that they are about to serve to customers to not get people sick. Just disgusting. I will never eat there again.

ST

Stephanie J

I have visited this location three time in the last week. I have had a good experience up until today 4/30/2017 at about 2:00p. I was ordering a vegeterian bowl with pinto beans. The guy that took my order was not the nicest person at all. I noticed the pinto beans were very dry like they had not been stirred in awhile. I then asked the guy if they had anymore beans because those like dry and old. He gave me an evil stare as if I said something wrong. Then after starring for a while he said no this is all we have. The lady at the register name was Lisa, she immediately came over and said yes sure we have more bean. Lisa then took a couple steps over grabbed another pan of beans and told the guy here serve her these beans. After dealing with him I said I was not going to buy nothing else from this location, but after Lisa stepped in and provided such great customer service I will be returning back here again. Thanks Lisa for going above and beyond to make sure your customers are satisfied.

SA

Sarah Zieman

Ok so its close to home (finally) and the employees are all new, meaning they didnt transplant employees from other Chipotles. So I am giving these new workers a month to get used to the new job and perfect their skills. That said, I am basing my review off of the service that they rendered, not the food (which I thought was fine by the way, the brown rice always has a few difficult pieces). Anyways, the employees were all friendly and smiley and understanding of what I wanted because I forgot the names of some things (like the amazing roasted vegetables). They were quick to get the food packed up and all of them said goodbye when I left. This is the most important part of the Chipotle experience in my opinion, their skills will get better with time.