Taco Bell
| Address: | 1707 S Neil St, Champaign, IL 61820, USA |
| Phone: | +1 217-403-9803 |
| Site: | tacobell.com |
| Rating: | 3.2 |
| Working: | 7AM–2AM 7AM–2AM 7AM–2AM 7AM–2AM 7AM–3AM 7AM–3AM 7AM–2AM |
Location
Photos 100
Reviews 17
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Zane Longfoot
I am sadden to have to write this post...My husband and I had a very bad encounter at the Taco Bell (1707 S Neil St) in Champaign IL. it all started with my husband going to the drive thru on 05/28/2016 around 10pm to pick up dinner after work. He pulled up and the woman working the drive thru asked if he was ready to place his order...He asked for a few moments to look over the menu and she said order when ready. So after a couple of seconds he said he was ready to order...there was no reply on the other end. Another five minutes when by and still he was unable to place an order...or have any communication with the woman working the drive thru. So, he called the store and told the person that answered the phone that he had been now sitting in the drive thru for 10 minutes trying to place and order...and the woman said to him... "I TOLD YOU TO WAIT!" At this point he asked to speak to the manager...She told him to pull up to the window....so he did... The lady then proceed to tell him that she was the manager. My husband said that this is bad customer service and all he wanted to do was place an order and there was no need to be rude. At the time the associate said to him, "thats your opinion." closed the window and refused service. This is when I called the store and asked for the store managers name. I was called a stupid a number of derogatory names...all climaxing to being called the "N" word, and having her hang up on me. I do have the store managers name, the district managers name and the regional managers name. I will never again eat at Taco Bell
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Allie Floreth
First off they say theyre open until 2 but really open until 1. The girl was very disrespectful & very unprofessional. she didnt have her headset on so we waited 10 minutes at the speaker. it was 30 minutes before closing. we pulled forward and waited another few minutes before we called and she finally came to the window. she was very rude at the window & forgot one of the tacos and when we asked her about it she said we didnt order it so she wasnt going to get it for us and shut the window before we could order it.
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Drew Costenbader
I love Taco Bell. Ive been to this Taco Bell three times and two out of the three times Ive been there they have messed up my order. I always ask for two hard tacos and a side of beans. They gave me two tacos and no beans. The next time they only gave me beans. I told them I ordered two hard tacos also. Then they gave me the two tacos but there was no meat, just beans in them.. My side of beans had no sauce or cheese on it either. Ive never been told I talk funny or am hard to hear so idk. Pretty disappointed.
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Chris Curtis
I have been to a TON of Taco Bells, and this is by far one the best one in town. I eat at this location at least a few times a month and management here is sharp, placing emphasis on customer service & cleanliness. Ive seen it in action. More than that, this location is modern & convenient. The only downsides: its often really cold inside and, as a result, I wish they had outdoor seating (theres room on a concrete patio for a few tables).
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Kevin Lenn
The manager Heather W.needs a store.that lady busted her ass!!!Great service and smile bc she practically was under staffed and still held her own!i personally recommend getting food on her shift.attentive.gloves.and made sure the food was hot and on point!!!the politeness 10.the service 10 plus.it was a very pleasant experience plus she was training.patience and a attitude that I will be coming back.thank you Miss Heather W
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Rachel Berry
This place is always super slow. Im sitting in the drive through right now, writing this review because I always forget to! I got in the drivethrough at 4:47 with two cars in front of me and no customers inside. Im still here, its been almost 15 minutes and I dont have my food. Every time. I wish there was a taco bell closer to where I lived, because I would never come back here. This place is the worst.
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Chris Cygnus
When there isnt a line, this Taco Bell is probably the best near campus! The newly updated interior is very nice, and the food has always been great (for Taco Bell). However, beware of lines. Ive had times that Ive waited 20 minutes in the drive through with only 2 cars ahead of me. Theyre getting better, but still waiting time can be an issue.
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misses melanin
The lady at the drive through window always responds in a mocking sort of smart ass tone for example: her:do you want any sauce ....me:how about some mild....her: so do you want the sauce or no.... And on a couple of other occasions she said some same smart ass like tone. and my order was wrong (one taco was not right but the rest were ok)
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Bailey Stocker
Every time we come here, "late night" as they are described, its a horrible experience. Coming through the drive thru, the menu isnt lit up, so we cant see a thing when trying to order. The whole restaurant is dark. We just went at 2:30 am, and no response to the drive up, advertised to close at 3 am. Very disappointing.
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Mike The Scott
The people working were amazing. It was 1245 on June 20. The girl at the register was super sweet and friendly as well as the young lady who made our food. Always smiling and the food was one of the best taco bell meals Ive had. I live in texas and Id rather go to this taco bell than the ones where I live.
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Hayley Sellers
Waited in line at the drive through for over 45 minutes and when I finally got my food my crunch wrap wasnt even wrapped. I opened it and it was just a shell and the insides thrown around everywhere. Worst experience Ive ever had, not only at taco bell, but at any fast food business ever.
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A Private User
Went to drive thru at 1030 an employee came outside and said weez closed...then proceeded to light a cigarette. I left and went down the street and when I came back by they had cars in the drive thru receiving food...my boycott begins now!
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Ryan George
Super long wait in spite of nearly empty store. Actually backed out of drive through because it was not moving for 10min with only 3 cars in front of me. Went inside. Only 3 tables inside with people. Waited another 15min for my order.
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Michael Doolittle
Cheap "Mexican" style food with tacos, burritos and other items. This is a fast food place known for their deliciously cheap items that arent always so great quality. You get what you pay for! Fairly typical Taco Bell.
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AJ Coady
Fast food. The staff there at lunch is very courteous. Watch parking on the east side if the entrance during busy times because you can get locked in by the drive thru traffic. Youll be there awhile if that happens.
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Mitchell Whalen
Never busy, last visit I was one of like four customers in the restaurant and the only one ordering and it still took them about 15 minutes to make a few burritos, but overall Ive had ok experiences
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Jay Guelfi
The food was very good, but the service was incredibly slow. On multiple occasions. It seems to be understaffed, but perhaps I just walked in when all of the staff were on break.
